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"This building needs to better maintained. There are stains on the ceiling, the shower didn’t work properly, the sofa bed pull out mattress had stains on it, I looked under the sink for something and there was a baby pacifier—not sure how long it has been there. Also, I am not sure if they provided new sheets or not for the pull out sofa-because they were just wadded up and thrown on the top shelf of the closet. The photos used in advertising are definitely stock. I am not a high maintenance hotel person, but it was apparent this place is not the cleanest and in need of maintenance and updating. "

"Room was very clean. The outdoor pool was closed for a few hrs 1 day, no fault of the resort just fixing a leak. Play ground was closed for maintenance. This wasnt communicated to us. 😒 This was disappointing to my 3 yr old grandson. "

"Overall, the stay at Club Wyndham Smoky Mountains was decent. The room was clean and comfortable, and the location is convenient for visiting the area. The property itself felt a bit dated in places. Nothing was broken or unpleasant, but it doesn’t have a particularly modern or updated feel. One thing future guests should definitely be aware of: during check-in, I was repeatedly encouraged to attend a “90-minute presentation.” Even after politely declining multiple times, the staff member continued to push and negotiate before finally backing off when I became more firm. I understand this is part of the business model, but the persistence felt uncomfortable and took away from the overall experience. A simple “no thanks” should be enough. Aside from that, the stay was perfectly fine. Just be prepared to firmly decline the sales pitch if you’re not interested. Me personally, I won't be staying here again, but there is nothing "wrong" with this place other than the aggressive sales pitches and dated aesthetic. "