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Reviews of Metzy Residence Hotel

4 out of 5
Metzy Residence Hotel
Kololi, Kotu, Serrekunda, Kanifing

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 91 reviews" "
Rating 8 - Good. 28 out of 91 reviews" "
Rating 6 - Okay. 18 out of 91 reviews" "
Rating 4 - Poor. 6 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
Stayed 6 nights in Feb 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and obviously in the process of making improvements
Stayed 5 nights in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Stayed 12 nights in Apr 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Stayed 6 nights in Mar 2024

6/10 Okay

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Stayed 7 nights in Feb 2024

8/10 Good

Musao Mary

Travelled with partner
Staff are friendly exceptionally hardworking and enjoying their job
Stayed 14 nights in Jan 2024

6/10 Okay

MAMADOU LAMINE

Disliked: Staff & service, property conditions & facilities
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
Stayed 6 nights in Jan 2024

4/10 Poor

Christiana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Stayed 11 nights in Dec 2023

4/10 Poor

Simeon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Stayed 11 nights in Dec 2023

6/10 Okay

D

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The Metzy Experience
The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
Stayed 11 nights in Dec 2023

6/10 Okay

Janny Hendrika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Nov 2023

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Metzy Residence Hotel Stay
A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our 4tb stsy
Stayed 14 nights in Nov 2023

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
Stayed 25 nights in Oct 2023

10/10 Excellent

Idrissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Oct 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Good prices 5min to the beach Friendly staff Overall: Really good
Stayed 1 night in Oct 2023

8/10 Good

Isatta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Zaid

Travelled with partner
Liked: Cleanliness
I like the quiet place and the rooms but the services is not perfect
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Rainey days in Gambia.
The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
Stayed 6 nights in Aug 2023

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, amenities
Staff was helpful and friendly. Wifi was terrible!!! It was quite noisy as children running about and at the pool. Rooms were clean and would stay here again if they fix the wifi.
Stayed 2 nights in Aug 2023
Response from Nying on 19 Aug 2023
HelloJessica thank you for your review the wifi will be fix it before you come back

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness
The hotel is satisfactory for the price
Stayed 14 nights in Jun 2023

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly and helpful. The place is very clean and safe to live.i will recommend it to anyone
Stayed 2 nights in May 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for the money
My second stay at this hotel. Good value for money compared with other hotels in Gambia. Good facilities baring in mind that Gambia is a developing country. Staff happy to help with any issues. Breakfast reasonable but could be a bit more varied. Wifi - not good. The hotel has multiple routers but almost all were not working. Maybe 2 or 3 better ones would be better. When we complained they put a router outside the room again - but took it away the next day.
Stayed 15 nights in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 1 night in Apr 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Apr 2023

10/10 Excellent

Allen

Stayed 7 nights in Apr 2023

8/10 Good

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just please work on the internet and hot water
Stayed 8 nights in Mar 2023

6/10 Okay

Princess

Travelled with family
Liked: Staff & service
Pretty hotel the staff are excellent and welcoming.The hotel rooms can be better there are holes in walls need paint cold bathing water and the card you use to enter is the same card used to keep your lights on .Whrn you leave the room all electricity shuts off including the mini fridge so your items spoil whrn u get back.They don’t give wash cloths and expect u to bath with a full towel bring your own
Stayed 8 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Mirza

Travelled with partner
Liked: Cleanliness, staff & service
An excellent value however property needs more care. Furnishing had dirty spots. We stayed twice within 10 days in two separate rooms and each one had some issues with fixtures, bathroom etc. So a routine proactive maintenance check should be practiced
Stayed 2 nights in Feb 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Dec 2022

4/10 Poor

KEMIE L

4/10 Poor

Binta

Disliked: Cleanliness, property conditions & facilities
Cleaners have alot of room for improvement

10/10 Excellent

Peter John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as good as we expected with have stayed at this hotel before it just needs a little up lift on the refurbishment

8/10 Good

kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay. Great location.
It was a very beautiful experience. 5 star to Mariama the receptionist for being si efficient, friendly and professional. Only downside is the Internet.
Stayed 15 nights in Dec 2022

10/10 Excellent

Steven

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Nov 2022

6/10 Okay

Goedele

Travelled with partner
Liked: Staff & service
Very one-sided breakfast. Baked beans, sausages and chicken every day! For Europeans there was only bread, jam and eggs. Staff is very friendly and helpful but you should not have to ask for basic things like towels, soap and pillowcases. It looked like the room was not cleaned before we arrived.
Stayed 7 nights in Dec 2022

8/10 Good

Richmond

Liked: Cleanliness
The internet works but not connected across the facility
Stayed 1 night in Nov 2022

8/10 Good

Sheba-Sobaya Sterling

8/10 Good

Jakub

Stayed 7 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was nothing about this hotel that makes me want to stay there at my next visit to The Gambia.
Stayed 12 nights in Nov 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could change the breakfast same food every morning and also not enough staff to serve you
Stayed 21 nights in Nov 2021
Response from Metzy on 27 Nov 2021
Thank you for staying with us. We will work on improving our services and be rest assured more positive experiences in your next stay with us.

10/10 Excellent

Ingram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metzy hits the spot!
Oh man, where do I start? Lemme start with Mariam, the ever helpful, cheerful receptionist. She is a credit to Metzy. Give her a raise, I say! Baboucarr was another receptionist who went over and beyond for me. Barrow from Housekeeping kept my room squeaky clean. The hotel is well located, walking distance from the beach which was handy as I was there every Wednesday jogging. The rooms, well mine, was L shaped and spacious. So spacious I could do my floor exercises right there and not outside on the balcony. There are his and hers sinks in the bathroom so we can do our teeth together. Romantic! Breakfast consist of boiled eggs, fried eggs, porridge, tea, juice, water and occasionally watermelon. Respect to the breakfast crew for feeding me and for the 'omelette man' for always remembering my 'usual, please': 4 eggs, no onions. Love the pool too. But my 2 year old nephew loved it so much it was a proper task to get him out of it! And to think Metzy wasn't even a choice of mine eh! This hotel hasn't seen the last of me yet. Whats' that Arnie line? Ah, yes! I'll be bacl!!
Stayed 28 nights in Oct 2021
Response from Metzy on 10 Nov 2021
Thank you and we are glad you have nice stay with us. We look forward welcoming you again.

10/10 Excellent

Khadijah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely wonderful. Amazing staff willing to help you at any time given, with any issues you’ve experienced regarding your rooms or just generally get around, visit places or recommended restaurants and tours. The pool attendant was very hospitable including all staff members as all wanted you to feel as comfortable as possible.
Stayed 10 nights in Sep 2021
Response from Metzy on 10 Nov 2021
Thank you for staying with us and look forward welcoming you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was fine, no complaints.
Stayed 1 night in Jun 2021

8/10 Good

Jerry

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful, clean en the staffs were so friendly too.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2021