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Reviews of African Princess Beach Hotel

4 out of 5
African Princess Beach Hotel
Kotu Beach, Serrekunda

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 74 reviews" "
Rating 8 - Good. 26 out of 74 reviews" "
Rating 6 - Okay. 5 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gizelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel staff are really attentive and friendly
Stayed 21 nights in Mar 2024

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Jan 2024
Response from fatou on 22 Feb 2024
Dear valued thank you for taking your time to rate us...we appreciate your feedback and hope to have you again.regards

10/10 Excellent

Marietou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. It was very clean
Stayed 2 nights in Jan 2024
Response from fatou on 22 Feb 2024
Dear valued guest,thank you for taking a moment to rate us.we hope to have you again.regards

8/10 Good

Alagi Pa Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024
Response from fatou on 22 Feb 2024
thank you

10/10 Excellent

Richmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from fatou on 22 Feb 2024
Dear valued guest thank you for taking your time to rate us...we hope to have you again

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from fatou on 22 Feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you again.regards

6/10 Okay

Saibo

The front desk is always available to respond to issues.
Stayed 1 night in Dec 2023
Response from fatou on 22 Feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you againregards

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Renae

Disliked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Fay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean service. Workers are very nice and friendly. Love the restaurant and food along with the entertainment
Stayed 11 nights in Nov 2023

10/10 Excellent

Oyebiola

Liked: Cleanliness, staff & service, property conditions & facilities
It’s closeness to the beach
Stayed 4 nights in Nov 2023

8/10 Good

Fatoumata

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Lovely hotel. The rooms with the swim up pool are great. The staff are very friendly and helpful. The room was very comfortable and spacious with a smart TV.
Stayed 5 nights in Jul 2023

10/10 Excellent

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities
The accommodation is super nice
Stayed 1 night in Jul 2023

8/10 Good

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Each ground floor room had easy access to the pool.
Stayed 5 nights in May 2023

10/10 Excellent

christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in May 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with very good staff. Highly recommended
Stayed 7 nights in Mar 2023

10/10 Excellent

Taleebah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean value for money
Stayed 7 nights in Mar 2023

10/10 Excellent

Matar

Stayed 1 night in Feb 2023
Response from GM on 16 Feb 2023
Thank you for taking time to share your feedback about African Princess.It is so overwhelming to read your positive 10/10 comments about the hotel and your experience.We are happy to serve you your next visit.Best regards.

8/10 Good

Nicholas

Stayed 3 nights in Jan 2023

10/10 Excellent

KEMIE L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on 24 Jan 2023
Dear Kemie,Thank you for taking time to share your feedback.It is so overwhelming to read your positive comments 5/5 about the hotel and your experience.Warm Regards.

8/10 Good

Eva

Business traveller
Liked: Property conditions & facilities
Cleanliness could be improved as well as food variety at breakfast and restaurant.
Stayed 5 nights in Oct 2022
Response from Yankuba on 29 Oct 2022
We will do our utmost to improve on those areas.Thank you.

6/10 Okay

Rene

Travelled with partner
Liked: Cleanliness, staff & service
We chose this property because of the swim up pool and that was very nice indeed. However we are accustomed of clorinated water and our pool was not also our pumps were also not working to circulate the water either. The property is beautiful though the rooms need to be updated. However, the most unfortunate part of our stay was the dining experience. While the servers are excellent and very attentive I was served undercooked chicken for lunch and my wife got food poisoning from breakfast (we think it was the bacon, that was the only thing I did not have and in retrospect it did not look very fresh). For both incidents we received a very friendly apology. We did not ask as it is not our custom but would recommend that the hotel offer a better response to such incidents, like some type of compensation.
Stayed 3 nights in Sep 2022
Response from GM on 7 Oct 2022
It was indeed pleasure to having you at APBH for the third time of this year. Always we take our guests feedbacks very constructively as those are source and tools for continuous improvements and endorsements of our commitment to meet and exceed the expectations of our value guests.It was unfortunate that you were patronize for few hours in a deluxe room the size and facilities with the room type you booked, only pool being the difference. The hotel is agreed to pay the difference in price between the 2 in addition to the dinner offered and free upgrade to your next visit as you are frequent visitor to us.from the time of your first arrival to the hotel and every moment we had a pleasant rapport with you and it is wondrous that you fount our restaurant food was poor after this visit. Also it is a little misjudgment about the C-in and door lock fixed time. I guaranteed that our dedicated staff have done prompt responds with regards to the said matters.Thank you for giving us the entire please and privilege of serving you.Looking forward you to returning if at all possible. Best Regards

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good experience throughout my stay. I would have no hesitation in recommending this hotel
Stayed 10 nights in Jul 2022
Response from Bakary on 17 Aug 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We hope to see you again soon. Kind regards,

8/10 Good

Jacob C

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful comfortable and wonderful
My experience at this hotel was very nice. I arrived very late at night and the staff has been waiting for my arrival, with pleasant smile and easy check-in i was ushered in to my room. Clean room , environment, restaurant and the staffs were very nice.
Stayed 5 nights in Jan 2022

10/10 Excellent

clare

Liked: Cleanliness, staff & service
Beautiful hotel, lovely rooms, good breakfast, staff very helpful and a good location
Stayed 5 nights in Dec 2021
Response from Bakary on 6 Jan 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We are really happy that you had a good experience with us and this is demonstrated by your description of our facilities, our services and especially the staff. We will transmit your comments to all of them. We hope to see you again soon. Kind regards,

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Bakary on 13 Jan 2022
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have meet your expectations. We hope to see you again soon. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Comfy oasis in Banjul
The room was clean but the air-conditioning needs service. The place is secure but on the beach you have to deal with the overly friendly guys proposing horse rides, juice, telling you to support the locals and not listen to what the hotel told you. The hotel says nothing about the beach vendors by the way. But for a peaceful and restful stay with a clean beach and gentle sea-this hotel does the job. The breakfast could do with some creativity but again the few things they do are good. So less is more. The restaurant is 7-8/10 but they are a little slow so order ahead, go for a walk and your food will be ready. Alternatively, check out the Italian resto in front of the hotel. Pool is clean with ample space for laps and faces the ocean. Great after a long day of driving and negotiating to get on the ferry to Banjul. Btw, for the ferry, buy a ticket for your car and your passenger and calmly rebuff offers to bump you up in the queue unless you are in a hurry and then wait for the Gambian charm.
Stayed 1 night in Nov 2021
Response from Bakary on 5 Jan 2022
Dear Guest, First of all, we would like to show you our sincerest gratitude for dedicating part of your valuable time to writing your opinion about our hotel and for trusting African Princess Beach to spend your vacations. It is a pleasure to read your positive comments about our services and we are very happy to know that we have met your expectations and your stay has been truly relaxing. We take note of your Suggestions to continue improving. We hope to have the opportunity to welcome you back to our hotel. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very clean, friendly staff
Very good service but it was low season (I was there for work) so not everything was open and the menu at the restaurant was restricted. Most of the staff were lovely and helpful. A power cut on my first night from a thunderstorm was acknowledged but not really addressed until I insisted on moving rooms because my air con really didn't work properly. Signs round the pools when they are being cleaned to indicate how long you cannot use them for would be helpful. My room was excellent and very clean, the swim-up rooms are lovely. Very good location (I was working in Banjul city centre) and staff helped with arranging taxis and buying water.
Stayed 3 nights in Sep 2021
Response from Bakary on 27 Sept 2021
Dear Valued Guest, Thank you very much for trusting us for your vacation. We thank you for sharing your comments on Expedia, as these help us to direct our actions towards the expectations of our customers, and they are also for us a source and tool for continuous improvement and endorsement of our commitment to meet the expectations of our Guest. We hope to see you again at the hotel in the near future. Kind regards,

10/10 Excellent

Ngozi

Stayed 6 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel really lovely staff, good location. Breakfast is ok
Stayed 3 nights in Aug 2021
Response from Bakary on 11 Sept 2021
Dear Valued Guest, Thank you very much for trusting us for your vacation. We thank you for sharing your comments, as these help us to direct our actions towards the expectations of our customers, and they are also for us a source and tool for continuous improvement and endorsement of our commitment to meet the expectations of our Guest. We hope to see you again at the hotel in the near future. Kind regards,

2/10 Terrible

Camara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrified
They won’t let me stay there because I was with my son, they said that kids don’t allow in the hotel, I have never seen a hotel that denied kids entry.
Stayed 1 night in Jul 2021
Response from DGM on 5 Jul 2021
Dear Sir, Thank you for staying at African Princess Beach Hotel, we apologise for the inconvenience you experienced. As per our Hotel policy, children under the age of 12 are not allowed in the Hotel. This policy is stated on our website, and is communicated to all our esteemed partners. This is strictly a matter of safety and security, due to the amount of swimming pools we have around the premises. We thank you for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Management on 7 Jul 2021
Thank you for taking time to share your experience. We are glad that you enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021
Response from Management on 7 Jul 2021
We appreciate that you took the time to rate your experience. We are glad to hear that you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in May 2021
Response from Management on 7 Jul 2021
Glad to hear you had a good experience staying with us. We thank you for taking the time to rate your stay.

10/10 Excellent

sudhir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay thanks to the management of hotel for taking extra care of covid and security. Breakfast is OK.. Rooms are clean.
Stayed 6 nights in Feb 2021
Response from FOM on 8 Mar 2021
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" stay and that we have meet your expectations. We are really happy that you had a good experience with us and this is demonstrated by your description of our services. We hope to see you again soon. Kind regards,

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
People is very racist and root no good no good no good no good no good
Stayed 2 nights in Feb 2021
Response from DGM on 9 Mar 2021
Dear Guest, We thank you for taking time to write this review, we appreciate it. We apologize that during your stay with us, you felt this way. Be rest assured that it was not our intention to offend you, and your comments have been taken on board.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so calm and relaxing. The staff was so pleasant and friendly. A nice home comfortable feeling.
Stayed 7 nights in Feb 2021
Response from FOM on 16 Feb 2021
Dear Guest, Thank you for taking a few minutes of your time to express your opinions about your stay at our African Princess Beach Hotel. We are very happy to know that you have had an "excellent" vacation and that we have met your expectations. We are really happy that you had a good experience with us and this is demonstrated by your description of our facilities, our services and especially the staff. We will transmit your comments to all of them. We hope to see you again soon. Kind regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I did not like room service (Close ar 14h00) I did not like reception when i arrive Nobody to take my lagane
Stayed 2 nights in Dec 2020

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lamin on 1 Mar 2020
Thank you very much for giving us an excellent score.

10/10 Excellent

Bex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
African Princess
Really liked this hotel. The air con was excellent and able to access netflix and prime video while away from home was fab. The swim up pool and seaview will always be memorable. Will return soon.
Stayed 1 night in Feb 2020
Response from Lamin on 23 Feb 2020
Thank you for your comments and we are happy that you enjoyed your stay at our hotel. We keep trying to do a better service for our clients and try to keep the standards high at the hotel. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only, 12 and over was a nice surprise. They should have explicitly mentioned that in advertisements. New property, comfortable beds, nice location at the beach.
Stayed 1 night in Jan 2020
Response from Lamin on 15 Jan 2020
Thank you for your comments which are well noted regarding minimum age of 12 years. Thank you for liking our hotel and enjoying your stay. We look forward to welcoming you again in the near future.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel with great view and pool!
This new hotel is beautiful, the view stunning, staff friendly and good food.
Stayed 5 nights in Jun 2019
Response from fatou on 5 Jul 2019
Thank you very much for your comments which are highly welcomed. We always work hard for the comfort and satisfaction of our clients.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff was courteous, attentive. Very clean, missing small things such as ironing board, iron, wifi was very slow.
Stayed 4 nights in Mar 2019

8/10 Good

Jörg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service personal was friendly. Emanuel the best guy!
Stayed 7 nights in Feb 2024
Response from fatou on 2 Mar 2024
Dear valued guest,thank you for taking your time to review us we appreciate it and hope to have you again

8/10 Good

Kjell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott opphol
Flott opphold, veldig kaldt basseng. Pass på å be om rom på solsiden og ikke i skyggen om du har swim up rom. God service på frokost gjengen. Matmessig savner jeg et mer klart restaurant konsept.
Stayed 3 nights in Jan 2024
Response from fa on 22 Feb 2024
Dear valued guest,thank you for taking a minute to rate us and we hope to have you again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande vivement cet hôtel, entre l élégance des piscines, le charme de la plage et la classe de la chambre. J aurais juste une chose à dire. Magnifique
Stayed 3 nights in Jan 2024
Response from fatou on 22 Feb 2024
Dear valued guest,thank you for your rating and kind words we appreciate the feedbacks and we hope to have you againregards

10/10 Excellent

Leiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God Standard. For høy pris.
Stayed 14 nights in Nov 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2023