Sero Grandi Trip

Amazing service, would book again.

Lovely resort beautiful pools! The room was well layed out, however had the smell of moldy laundry. The food and restaurants were lovely at all times. Please avoid the concierge service. The woman with who we tried to book an excursion with at the concierge was very intent on upselling us to “her favorite” excursion, refusing to answer direct questions and instead, redirecting our attention to her preferences, taking at least 45 Minutes to show us pics on her phone, even after us saying no countless times. Finally, all we wanted was to order a cab to see the palm beach area and she gave us a hard time about that, telling us it was “closed” ( it was not) saying she alone needed to call the cab, we could not, and when I finally let her know I was getting aggravated 45 minutes later, she told me to calm down. I went ahead and booked our dolphin catamaran through the expedia app Myself, and had a WONDERFUL TIME! Our cab driver gave us his direct number and we used him countless times and he was lovely. Avoid the concierge at this resort as I believe they might be commission based, rather than guest services. Otherwise, a lovely stay at this resort, we would definitely stay again.

The room was very clean, the staff was excellent overall and the location is great! The golf course greens need some work.

We could see the ocean from our room. The hotel was clean, rooms well stocked, food was amazing, beach was beautiful, the staff and security were all so kind and always smiling.

The room had good air conditioning as well as a very convenient kitchenette, but the beds were really uncomfortable and there weren’t enough blankets. The pool area is great and the hotel is conveniently located. We stayed towards the back of the hotel and the neighbors behind the hotel had a very loud dog that barked all night every night.