Serfaus Trip

The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

Amazing. Great service. Great location

Great place to stay in the city!! The staff were exceptionally kind and helpful. There was rain and many guests asked for umbrellas and the staff had a store they gave out. We had no issues checking in. The property felt safe and was in a perfect location. Right off of Times Square and near Broadway. Subway station within a few blocks. It is NYC, and we had a window room, so we heard city sounds all night. But didn’t hear our hotel neighbors. The elevators are snug and the stairs are steep, but this was expected in the city. We had amazing water pressure and a spacious shower. Good AC too, we came on a record high day. We did have a window unit, but it was more than adequate to cool our room. But the blinds do have to be cracked to allow for the cool air to flow, this may be a problem for some. We spend most of our time exploring, so a clean and comfortable bed and a good shower is perfect for us. As parents we also felt safe and comfortable in the room and general area.

Rooms were clean and well maintained. Great size room for NYC. Large bathroom with shower and tub. Staff is very professional and go out of the way to help. Bar and restaurant are excellent with great service. Parking right at hotel is clean and affordable. We will be back and recommend highly.

Views and staff were amazing. Right in the heart of everything we wanted to do.