Serdang Lama Trip

There was not enough pool seating or shade for the size of the property and no pool towels The staff whilst friendly were not well trained and their communication skills were poor. The photos and description on the website of the room we booked was not the same, no sitting area and bedroom was so small and very little cooking utensils. It would have been VERY handy to have the instruction manuals or a list of instructions. Very quick to charge extra for everything but still waiting for additional towels and coat hangars. The location was good and the security guards were amazing!

Great location. Modern unit, very clean but starting to show some wear and tear. Check in efficient and communication good. Only annoying thing was they only gave us one key….a bit ridiculous when your apartment is on the 50th floor and you have a 2 bedroom apartment with four people in it.

Room good condition

We had a wonderful stay at Star Suites KLCC and would happily return. The view was absolutely stunning — waking up to the KL skyline and Petronas Twin Towers each morning was a real highlight. The oversized king bed was incredibly comfortable (easily one of the best parts of the stay), and the amenities in the apartment were modern, clean and thoughtfully presented. The space felt luxurious yet relaxed, and overall it was a fantastic base in KL. There were just a few small areas for improvement. The kitchen had limited utensils, and while the tea selection was lovely, it was loose leaf with no strainer provided. A simple addition like that would have made a big difference. We also would have appreciated a compendium or even a small sign explaining where to find the pools, bar and other facilities — as first-time guests, it wasn’t immediately clear. Our room key unfortunately locked us out four times, which was a little frustrating. The team did send someone up promptly to change the battery (which we appreciated), though an apology at check-in would have gone a long way. That said, these were small things in what was otherwise a really enjoyable stay. The comfort, the view, and the overall quality of the apartment made it a wonderful experience. We’d definitely recommend it to others looking for a stylish and comfortable place to stay in KL

Great stay. Will stay here again.