6/10 Okay
Rosa
3 Jun 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The area is good, the underground is close and the rooms are quite nice but I am really disappointed with the clean service, I asked the first day and I was told by Asian guy with glasses at the reception that it’s okey everyday they clean so I asked about what time we need to leave the room, he said it’s okey because they know when we leave the room as we remove the key of the door , it was weird but whatever we came back at night and the room was not clean, another person at the reception was so kind and moved us to another room, but again same problem, we stayed there 8 days anyways we got clean service , I have to leave a no the on the bin as I notice everyday they will come to the room only to throw again the rubbish , I had to put a note on the bin saying please more towels as no one clean we had to ask every time for new ones
After being changed rooms they didn’t clean it so we went again to talk and it was the same guy with glasses, he didn’t help us at all, didn’t answer our concerns and questions I am really disappointed for that
Rosa
Stayed 8 nights in May 2024