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Reviews of Amber Lombok Beach Resort

4 out of 5
Amber Lombok Beach Resort
Torok Beach, Selong Belanak, West Praya, Selong Belanak, Nusa Tenggara Bar.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is the perfect place for a relaxing stay in beautiful Lombok. If you have children although family friendly the pool is strict with rules like no jumping, splashing or screaming. The restaurant has nice food although quite slow service.
Stayed 4 nights in Mar 2024
Response from Ermy on 16 May 2024
Dear Simone,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us at our beautiful beachside resort.Your kind words mean a lot to us, and we look forward to welcoming you back for another perfect stay in the future.Warm regards,Amber Team

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber Lombok Beach Resort is the perfect place for a tranquil, eco-conscious vacation. Staff are friendly and helpful. The rooms are thoughtfully designed to minimise waste. Food at the in-house restaurant is great and reasonably priced. Massage is good too. Enjoyed our stay and hope to be back someday :)
Stayed 3 nights in Nov 2023

6/10 Okay

Ana

Travelled with family
Disliked: Staff & service
We made a reservation for a Junior Pool Suite, and it supposes to be a room with a private pool in our room. When we arrived there, the pool was shared with other 2 rooms. AT the description in Expedia, it didn't day. It was a shared pool. Extremely disappointed!!!
Stayed 3 nights in Jul 2023
Response from General Manager on 5 Aug 2023
Dear AnaThank you for taking the time to share your experience and highlighting your favorite, we appreciate your feedback.Thank you also for giving us feedback on the area where we should improve.We will escalate this to the respective department to check on this matterBest Regards

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel with the best staff! Amazing massage and delicious food. Everything was so clean!
Stayed 2 nights in Jul 2023
Response from General Manager on 5 Aug 2023
Dear ElinaThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soonBest Regard

8/10 Good

Tracy Peck Hui, Singapore

Liked: Staff & service, property conditions & facilities
I really enjoyed being away from the hustle and bustle at this hideout. The beachfront location was perfect and i really enjoyed the pool area and all the beanbags and day beds provided. Staff at the restaurant and spa were all incredibly friendly. The spa was great, and all the masseuse were very skilled and treatments were fairly priced. Food at the restaurant was great as well! However, the cleanliness and condition of the rooms can definitely be improved. I was attacked by at least a total of 40 mosquitoes on my first night (yes i counted and have loads of photos) at 3am and could not go back to sleep thereafter because they just kept swarming around on the bed and also in the bathroom. Housekeeping provided a bottle of bug spray and electric insecticides the next day and it worked but there were still some mozzies (numbers reduced) that would appear at night. I'm still scarred from the experience. Towels that were supposedly white are greyish looking, but smelled clean. Bed linen and pillowcases all have some stains and smelled like laundry that wasn't dried properly. The shower in the bathroom had weak pressure and no hot water at all. The toiletries were supposedly from Sensatia but the product in the bottles were substituted so its not the original. The location is very far off from the city so be prepared to travel at least an hour. As a whole, the place is lovely and I will revisit but there are definitely lots to improve on as mentioned above.
Response from General Manager on 5 Aug 2023
Dear Tracy Peck HuiThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soonBest Regards

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Amber Management on 29 May 2023
Dear BeatriceThank you for taking the time to share your experience and highlighting your favorites, we truly appreciate your feedback.We are delighted that you had a wonderful stay at Amber Lombok Beach Resort and had enjoyed your holiday. We are grateful for the recommendation and we hope to welcome you again.

2/10 Terrible

Simon

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Avoid this place - infested with rats
When we arrived at the Amber Lombok for our two-week honeymoon, we could to believe how perfect it was, with a beautiful location, stunning villa and friendly staff. However, unfortunately that was all soon ruined by a rat infestation. All went well for the first week, but after being awoken twice in three nights by rats in our bedroom, we requested that we get moved to another room - where, unfortunately , this time we experienced rats stealing food from our kitchen in the middle of the day. As you can imagine, this ruined what should have been a blissful time by leaving us unable to sleep well, forced to rearrange plans to deal with moving rooms, and unable to bring ourselves to cook in the Villa kitchen or use the hotel restaurant again. Upon returning home and attempting to process a refund for the ruined days and nights of our trip, the hotel was nothing but difficult, refusing contact, ignoring emails, and failing to return calls. Poor customer service on top of a frankly totally unacceptable hygiene situation. Our honeymoon was ruined by staying at the Amber Lombok; don’t make the same mistake.
Stayed 13 nights in Feb 2023
Response from Sudi on 18 Apr 2023
Dear Simon,Greeting from Amber Lombok,Thank you for your kind words, we appreciate your feedback. We do Apologize for any inconvenience while you staying at our resort. hopefully in the future we will be better. look forward to seeing you again.Best Regards,SudiResort Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach, fantastic vibe.
Did 8 days Lombok, round trip in a self-drive jeep including a stay at the foot of Rinjani, the volcano. This hotel probably was our favorite. Loved the beach-view room (make sure to get the g/f one which is not clearly indicated on the hotels.com site). Loved the restaurant, loved the food and the beach, ai ai the beach. Would have loved to come back for the last nite but it was not meant to be. Highly recommended.
Stayed 1 night in Apr 2023
Response from Sudirman on 11 Apr 2023
Dear AnonymousThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soon.Best Regards

10/10 Excellent

Luis, Rosenberg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like a quiet vacation away from the noise and smog of any city, this is the place. Great staff, great service, good food, and the rooms are just the perfect combination of comfort and practicality, will definitely visit again.
Stayed 2 nights in Mar 2023
Response from Sudirman on 23 Mar 2023
Dear Luis Thank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soon.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay at the beautiful Amber
I was recommended Amber Resort by a tour guide (Barry Putra)I had who is from Lombok. He definitely didn’t steer me wrong. I had an oceanfront room and everything about it was simply beautiful. To walk out your door and be on a completely untouched and populated beach is almost unheard of. The cool area is absolutely stunning and I could not take enough pictures of the amazing tree that overlooks the pool. I love the beanbags around the pool and also the floating bags…such a chill vibe The restaurant produced some of the best food I’ve had in Indonesia and the staff was constantly attentive and so friendly and helped me plan a full day trip with a driver and a boat (shoutout to Adi for service that was above and beyond). I also have a spa service and it was fantastic, and the service and friendliness was on par with the rest of the resort. This is a beautiful place to stay and better than undiscovered Jim that I suspect will explode in the next few years as people discover Lombok and all it has to offer. My one criticism of the resort is the towels there was no hand towels provided. There was face cloths left by the sink and they were absolutely dingy definitely in need of bleach which I respect is not environmentally friendly but it is not nice to use something that doesn’t look clean. Other than that the beds were very comfortable and the linens were beautiful and sparkling white!! I love the Amber resort and hope I get to visit again. Thank you for a wonderful stay.
Stayed 3 nights in Nov 2022
Response from Sudi, Resort Manager on 31 Dec 2022
Dear LeanneSalam Hangat from Our Beachside Retreat, Amber Lombok Beach Reosrt by Cross CollectionThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you, for your concern we will be more concern again about that again we do apologize for any inconvenience.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soon.Best RegradsSudi, Resort Manager

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Amber. If you're looking for a secluded, absolute beachfront resort where everything is taken care of, then this is a fantastic choice. The beach was one of the cleanest we'd seen on the whole south coast of Lombok. The food was delicious and there was enough variety to keep us interested for multiple meals across the three days. The spa was well-priced with superb treatments and excellent service. And the staff overall was exceptionally helpful and friendly. The only thing I would have done differently was to book our scooter rental ahead of time vs having to wait for one to be available.
Stayed 2 nights in Jun 2022

10/10 Excellent

Valentine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joli hôtel, bien situé. Le seul inconvénient de notre séjour est la situation de la chambre qui donnait à l’arrière sur une petite terrasse à côté d’un cours d’eau dégageant une mauvaise odeur, nous n’avons donc pas pu profiter de l’extérieur ni ouvrir la porte. Restaurant très bon
Stayed 3 nights in May 2024
Response from Ermy on 16 May 2024
Dear Alexander,Thank you so much for your feedback!We look forward to welcoming you back for another perfect stay in the future.Warm regards,Amber Team

10/10 Excellent

Sinan

Stayed 4 nights in Oct 2023

10/10 Excellent

Tilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cook place - great location - lovely staff
Lovely stay in a great location. I love the place. Great rooms (had a Junior suite with pool access) vibrant beach front chill out area with best views. Best part is the people working there. Great team. I will come back
Outside view of the pool acccess too
Shard pool
Common area pool
View from the bar / restaurant
Stayed 3 nights in Sep 2023

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nagelneues und wunderschönes Strandresort
Das Amber ist nagelneu und befindet sich in traumhafter Lage an einem riesigen Privatstrand. Zimmer und Service sind wundervoll, mit dem Roller hat man innerhalb von 20 Minuten Fahrzeit die riesige Auswahl an traumhaften Stränden. Wir können das Amber uneingeschränkt weiterempfehlen!
Pool
Weg zum Strand
Weg zu den Hotelzimmern
Stayed 5 nights in Aug 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 4 nights in Jul 2023
Response from General Manager on 5 Aug 2023
Dear DanielThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soonBest Regards

10/10 Excellent

??

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
このホテルの最大の魅力は バリと違い 人の雑踏がなくホテル前のビーチは 貸切り状態で お土産を売りに来る人もいないので ゆっくりとリゾートを体感できます 私はこのロンボックに知人がいたので 毎日出掛けていましたが 時間をゆったりと過ごすなら エステの体験をお勧めします。 また 長期滞在でも自分でやる洗濯機などのランドリーもないので ホテルはへお願いするのが いいと思います Tシャツなど10点で 750円程度でした 朝出して 夕方には ベットルームに置いてありました。 私達は キングベッドルーム 1部屋、シングル2つ ツインルーム、各部屋 トイレとシャワー付き、他に リビングとキッチン、バルコニー前に プライベートプール その先に砂浜があり 超リゾート気分を味わえました。また 行きたいホテルです。
Stayed 3 nights in Jun 2023
Response from General Manager on 5 Aug 2023
Dear Valuable GuestThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soonBest Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Amber Management on 19 Jun 2023
We are delighted to hear that you had a wonderful time with us and enjoyed the atmosphere at Amber Lombok Beach Resort. We look forward to welcoming you again soon.Best Regards

10/10 Excellent

Pius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr ruhige Umgebung, perfekt zum entspannen
Stayed 6 nights in May 2023
Response from Amber Management on 29 May 2023
Dear Valued GuestThank you for taking the time to share your experience and highlighting your favorites, we truly appreciate your feedback.We are delighted that you had a wonderful stay at Amber Lombok Beach Resort and had enjoyed your holiday. We are grateful for the recommendation and we hope to welcome you again.

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einsamer Strand, wunderschöne Anlage, sehr freundliches Personal, hilfsbereit, Kommunion läuft perfekt über what’s App. Sehr gute Küche!
Response from Sudirman on 10 May 2023
Dear DennisWe are delighted to hear that you had a wonderful time with us and enjoyed the atmosphere at Amber Lombok Beach Resort. We look forward to welcoming you again soon.

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Sudirman on 11 Apr 2023
Dear FabieneThank you for your kind words, we appreciate your feedback. We are delighted that you enjoyed your stay at Amber Lombok Beach Resort and appreciated the service our staff extended to you.It was our pleasure to have made your stay as comfortable and relaxing as possible and are grateful for the recommendation, we hope to welcome you again soon.

8/10 Good

BYUNGCHUL

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Sudirman on 3 Mar 2023
We are delighted to hear that you had a wonderful time with us and enjoyed the atmosphere at Amber Lombok Beach Resort. We look forward to welcoming you again soon.

10/10 Excellent

Jean Louis, Aix-en-Provence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel, beau restaurant, le personnel manque de formation. Difficile de se baigner car la mer est très puissante. Il faut aller sur une autre plage en voiture ,à 20 minutes. Tout les extras sont payant, meme le café dans la chambre, ou le cafė expresso au petit dejeuner
Stayed 3 nights in Jul 2022

10/10 Excellent

Anaelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magique
L’endroit est magnifique, la prestation qu’offre cet hôtel vaut le déplacement. La vue, la plage, la chambre et les plats proposés par le restaurant sont tout simplement parfaits. Je retournerais avec un immense plaisir dans ce splendide hôtel ! Merci pour ce joli séjour!
Stayed 3 nights in Jun 2022