Search Hotels Suites in Scranton

"The breakfast was good and much appreciated. The parking was not ideal and I ended up parking my Sierra 1500 crew cab in the grassy area in front of the hotel entrance. There wasn't enough space around the building, and it wasn't obvious where any additional parking was available. I actually worried a little about the security of the vehicle overnight. We were to get a King bed but were given two queen beds. It worked but my wife and I slept in separate beds which the mattresses were very hard."

"The room was fantastic I really enjoyed my stay"

"My $400 room was next to the IT room, with a buzzing sound which went on all night. They were aware of this as it didn’t surprise them when told at 6am, after a sleepless night. Compensation was $100 off the room. So, this on top of a very poor ventilated casino which you couldn’t get away from the cigarette smoke smell. Didn’t matter if you were in the non smoking area or not. Followed buy a quick breakfast sandwich in the morning which after asking for no cheese on it since I’m lactose intolerant. Yep, you guessed it! Had cheese on it and since it was to go order, I had to unstick the melted cheese before eating it. Honestly can’t say I’ll be returning."

"Property maintenance is poor. Work repair is done cheap and sloppy. Property shows age. Breakfast is dull and nothing noteworthy."

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "