Property amenity

Reviews of Holiday Inn Express & Suites Scottsburg, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 267 out of 499 reviews" "
Rating 8 - Good. 136 out of 499 reviews" "
Rating 6 - Okay. 53 out of 499 reviews" "
Rating 4 - Poor. 35 out of 499 reviews" "
Rating 2 - Terrible. 8 out of 499 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Craig

Travelled with family
Disliked: Property conditions & facilities
Shower gel was empty, no bedding for the pullout in the room, seemed like only one person was working.
Stayed 1 night in May 2024
Response from D. Brewer - General Manager on 26 May 2024
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay.It's disappointing to hear that the shower gel was empty and that there was no bedding provided for the pullout bed. Our standard of service we aim to provide, and I assure you that your comments have been shared with our housekeeping team to prevent such oversights in the future.Regarding the staffing concern, we are currently in the process of hiring and training additional team members to ensure that our guests receive the attentive service they deserve.We appreciate your understanding and hope you will give us another chance to provide you with a better experience. Please feel free to contact me directly if you plan to visit again, and I will personally ensure your stay is comfortable and enjoyable.Kind regards,

10/10 Excellent

jeffery, westfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are always amazing!
Stayed 1 night in May 2024
Response from D. Brewer - General Manager on 22 May 2024
Thank you for your wonderful feedback! We're thrilled to hear that our front desk staff provided you with exceptional service. Our team takes great pride in ensuring that every guest has a memorable stay. We look forward to welcoming you back soon!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was excellent and staff was friendly. We were in room above office, lobby area, and we could hear music all night.
Stayed 1 night in May 2024
Response from D. Brewer - General Manager on 22 May 2024
Thank you for your positive feedback about our property and staff! We're pleased to hear that you found our team friendly and the overall property excellent. However, we apologize for the disturbance caused by the music from the lobby area. We will address this issue to ensure a quieter environment for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds! Recently updated, clean room.
Stayed 1 night in May 2024
Response from D. Brewer - General Manager on 22 May 2024
Thank you for your wonderful review! We're thrilled to hear that you found our beds very comfortable and enjoyed the newly updated, clean room. Providing a restful and pleasant experience for our guests is our top priority. We look forward to welcoming you back for another great stay!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Apr 2024
Response from D. Brewer - General Manager on 22 May 2024
Thank you so much for your perfect rating! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to our team. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice shower area.
Stayed 1 night in Apr 2024
Response from D. Brewer - General Manager on 22 May 2024
Thank you so much for your perfect rating! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to our team. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Terri

Travelled with family
I love the renovated rooms with plenty of outlets, the clothes closet and suitcase area and the new soap dispensers
Stayed 1 night in Apr 2024
Response from D. Brewer - General Manager on 14 Apr 2024
We're delighted to hear that you enjoyed our renovated rooms and the thoughtful amenities they offer! Providing modern comforts like plenty of outlets, convenient storage spaces, and environmentally friendly soap dispensers is all part of our commitment to ensuring a comfortable and enjoyable stay for our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back to experience even more of our enhancements in the future!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024
Response from D. Brewer - General Manager on 14 Apr 2024
Thank you for your feedback. We're glad to hear that your experience was satisfactory overall. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean with a nice layout.
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 29 Mar 2024
Thank you for your feedback! We're delighted to hear that you found our rooms clean and enjoyed their layout. Providing a clean and well-designed space for our guests is important to us, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfortable
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 29 Mar 2024
Thank you for your feedback! We're delighted to hear that you found our beds super comfortable. Ensuring a restful and rejuvenating night's sleep for our guests is a top priority, and we're thrilled that our comfortable beds contributed to your enjoyable stay.We hope to have the pleasure of welcoming you back for another comfortable stay in the future.

6/10 Okay

Katrina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The hotel was very clean and the room was nice! However, no parking on site, had to park and walk. It was also a very rough night because we could hear every single sound in the hotel like it was right next to us. If someone coughed or slid a chair across the floor, it woke us up.
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 27 Mar 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel clean and enjoyed the room. However, we apologize for any inconvenience you experienced with the parking situation and the noise disturbances during your stay. We understand how disruptive it can be to hear every sound, and we strive to provide a peaceful environment for all our guests. Your comments are valuable to us, and we will certainly look into ways to address these issues and improve the overall experience for our guests. We hope you'll give us another opportunity to better serve you in the future. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 29 Mar 2024
Thank you so much for your kind words about our staff! We're thrilled to hear that you had a positive experience with our team during your stay. Providing excellent service and hospitality is our top priority, and we're delighted that our staff made a positive impression on you.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean, good breakfast. We appreciate having breakfast served early.
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 17 Mar 2024
Dear Wilma,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our beds comfortable, our accommodations clean, and enjoyed our breakfast offerings. Providing a comfortable and satisfying stay for our guests is our top priority, and it's fantastic to know that we met your expectations.We understand the importance of starting the day right, and we're glad that our early breakfast service suited your needs. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Theresa, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from D. Brewer - General Manager on 11 Mar 2024
Thank you very much for rating us 5 out of 5! We're delighted to hear that you had such a wonderful experience during your stay with us. Ensuring our guests' satisfaction is our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superlative Customer Servive!
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 26 Feb 2024
Thank you!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 21 Feb 2024
Thank you for the nearly perfect score! Please come again soon.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with service.
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 19 Feb 2024
We're delighted to hear that you were pleased with the service you recieved during your stay! Providing excellent service to our guestsis a top priority for us, and we're glad that we were able to meet your expectations. Thank you for choosing to stay with us, and we hope to have the oppurtunity to welcome you back in the future!

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Clean, friendly staff, good breakfast
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 19 Feb 2024
We're thrilled to hear that you enjoyed your stay with us! Our team works hard to provide a clean and welcoming environment for our guests, and we're delighted to hear that you found our staff friendly and enjoyed our breakfast offerings. Thank you for staying with us, and we hope to see you again soon!

10/10 Excellent

MELISA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 19 Feb 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had a fantastic stay! Your satisfaction is our top priority!

10/10 Excellent

Cassidy

Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 29 Mar 2024
Thank you so much for your perfect rating and wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations.We truly appreciate your feedback and support. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly service!
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 15 Feb 2024
Thank you so much for the 5 star rating!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 15 Feb 2024
Linda- Thank you for the 10/10 rating!

10/10 Excellent

Starnetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had enough Semi Truck parking. The room we were in had great water pressure in the shower.
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 15 Feb 2024
Starnetta- We are so glad you enjoyed your stay with us here and found adequate parking!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a lot of parking spaces. heasted pool not so warm when I wanted to swim, but had been earlier in the day.
Stayed 1 night in Feb 2024
Response from D. Brewer - General Manager on 5 Feb 2024
We are so sorry that the pool wasn't as warm as you had anticipated. Thank you for the 5/5 review despite the inconvience. Much appreciated.

8/10 Good

Fred

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from D. Brewer - General Manager on 3 Feb 2024
Thank you Fred fir the 8/10 score!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from D. Brewer - General Manager on 1 Feb 2024
Thank you for the 8/10 review!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Jan 2024
Response from D. Brewer - General Manager on 1 Feb 2024
Thank you for the 5/5 Anna!

8/10 Good

Amber

Business traveller, Travelled with partner
Liked: Cleanliness
Everyone said it was clean but our soap was filled with water, our bath tub did not drain ..it just looked holiday inn express bought the hotel and slapped their name on it and called it a day. I expected more.
Stayed 3 nights in Jan 2024
Response from D. Brewer - General Manager on 1 Feb 2024
Our apologies your stay wasn't as expected.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and our room was very nice.
Stayed 1 night in Dec 2023
Response from D. Brewer - General Manager on 1 Feb 2024
Thank you for the 5/5 review Angie!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the new toiletries! Dove products, so nice.
Stayed 1 night in Dec 2023
Response from D. Brewer - General Manager on 1 Feb 2024
We love the Dove too! Thank you for the 5/5 rating.

10/10 Excellent

Kamon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busines trip, stayed for one night. Everything is clean and good service.
Stayed 1 night in Dec 2023
Response from D. Brewer - General Manager on 17 Dec 2023
Thank you so much for the 10/10 review! We appreciate you!

10/10 Excellent

Laura, Saranac

Stayed 2 nights in Dec 2023
Response from D. Brewer - General Manager on 1 Feb 2024
Thank you for the 5/5 Laura!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
I like that the chicken was whipped and easy. They also followed up with a check out text which I have not used t
Stayed 1 night in Dec 2023
Response from D. Brewer on 5 Dec 2023
Whipped Chicken!!! YES! We love those too! Just kidding! We are so glad you had a great stay! Our quick check in is a a favorite among our guests!

8/10 Good

Jim

Stayed 1 night in Nov 2023
Response from D. Brewer - General Manager on 17 Dec 2023
Thank you for the 4/5 review Jim! Please come again

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast server cooked wonderful.Her name was Nikki very nice and kept the dining room clean
Stayed 2 nights in Nov 2023
Response from D. Brewer - General Manager on 27 Nov 2023
Thank you so much for the review!Nikki is definitely a keeper.

8/10 Good

Jayne

Stayed 1 night in Nov 2023
Response from D. Brewer - General Manager on 27 Nov 2023
Thank you.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from D. Brewer - General Manager on 27 Nov 2023
Thank you

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and property itself Outstanding
Stayed 2 nights in Nov 2023
Response from D. Brewer - General Manager on 15 Nov 2023
Thank you so much for the 5/5 rating! Come stay again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice weekend stay at this hotel. The room was very clean and the beds were comfortable.
Stayed 1 night in Nov 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for your 5/5 rating

10/10 Excellent

Joetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk personnel were wonderful and accommodating. head person was very personable and helpful
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you so much for the great review, we appreciate your stay and loyalty. Come again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nj
Stayed 1 night in Oct 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for the 5/5 rating!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for the 5/5 rating! We appreciate you!

10/10 Excellent

Cary, ORLANDO

Stayed 1 night in Oct 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for the 5/5 rating.

10/10 Excellent

Deante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for your 5/5 rating and for staying with us.

6/10 Okay

Geraod

Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 6 Nov 2023
Thank you for the 3/5 rating.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 2 Oct 2023
Thank you for the 10/10 review Kevin! Come again soon!

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 27 Sept 2023
Thank you for the 10/10 Frederick! We hope to see you again soon.

8/10 Good

Dale

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 27 Sept 2023
Dale, Thank you for your 8/10 rating!

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 15 Sept 2023
Thank you so very much for the 10/10 rating! We appreciate your stay! Come again soon.

4/10 Poor

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Its a nice place to stay. The clerk gave me an occupied room at check in.
Stayed 1 night in Sep 2023
Response from D. Brewer - General Manager on 8 Sept 2023
We are so very sorry for the mixup you encountered during your stay.