Bar (on property)
Check availability

Reviews of ibis Styles Strasbourg Nord Palais des Congrès

3 out of 5
ibis Styles Strasbourg Nord Palais des Congrès
6 Avenue Pierre Mendes France, Schiltigheim, Bas-Rhin

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 490 reviews" "
Rating 8 - Good. 258 out of 490 reviews" "
Rating 6 - Okay. 51 out of 490 reviews" "
Rating 4 - Poor. 17 out of 490 reviews" "
Rating 2 - Terrible. 8 out of 490 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Business traveller
The rooms weren't well kept. Drains not working in the sink, kettle not kept clean.
Stayed 3 nights in May 2024
Response from Julien DUCHATELLE, Directeur on 22 May 2024
Dear Madam,Thank you for taking the time to provide us with your feedback.We regret to hear that certain aspects of your stay did not meet your expectations. We are committed to providing a high standard of cleanliness and maintenance and your experience is not reflective of our usual practices. Please rest assured that we take such feedback seriously.We are pleased, however, to highlight that our hotel is equipped with amenities such as triple-glazed windows for a peaceful rest, air conditioning for your comfort, and a 24-hour fitness room for your convenience. Additionally, our team is always on hand to ensure that any issues are promptly addressed and each guest enjoys friendly and accommodating service throughout their stay.We would be pleased to welcome you back on future occasions.Kind regards,Julien DUCHATELLE, Directeur

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Mrs. Debbie

Liked: Cleanliness
Stayed 4 nights in Jun 2022
Response from La réception on 19 Oct 2022
Merci pour ce retour.Belle journée et à bientôt pour votre prochain séjour Alsacien.

6/10 Okay

Ameen

Business traveller
Stayed 1 night in Apr 2022
Response from La réception on 19 Oct 2022
Merci pour votre retour.Dans un soucis d'amélioration nous espérons pouvoir vous accueillir à nouveau pour comprendre et améliorer votre retour d'expérience. A bientôt

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Julien Trullard - Chef de Réception on 11 Nov 2021
Je vous remercie pour cette bonne note et espère avoir l'occasion de vous accueillir à nouveau prochainement. Cordialement,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel very comfortable
Stayed 1 night in Aug 2021

8/10 Good

Walburga

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Mandana, Tel Aviv

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A basic hotel very nice staff and breakfast. Close to tramway is a plus
Stayed 1 night in Dec 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and price
Last minute plans to visit the Strasbourg Christmas Market left us with few reasonably priced choices. We were thrilled with our location - literally right across the street from the tram and only 4 stops from the market. The rooms are small, but very clean. We asked for tips about visiting the market and the front desk was extremely helpful. The convenient parking was an added bonus.
Stayed 1 night in Nov 2019
Response from Anka Première de Réception on 3 Dec 2019
Hello Julie, Thank you for your feedback about your stay in the Kyriad Strasbourg Palais des Congrès. We are really pleased to know that your stay was enjoyable and we hope to see you soon again in Strasbourg ! Sincerely Yours, Anka, FrontDesk Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful - I forgot an adapter and they kindly provided me with one free of charge.
Stayed 2 nights in Nov 2019
Response from Anka - FrontDesk Manager on 15 Nov 2019
Hello, Thank you for your feedback about your Stay in our Hotel. We are really pleased to know that the Staff has responded to your expectation. We hope to see you once again in the Kyriad Strasbourg Palais des Congrès.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall is good , good location , clean , but the breakfast is not recommended!
Stayed 1 night in Oct 2019
Response from Anka - FrontDesk Manager on 15 Nov 2019
Hello Mrs. Bieber, Thank you for your feedback about your stay in our Hotel. We are really pleased that we have responded to your expectation concerning the location and cleanliness. We hope to see you once again in our Hotel. Sincerely Yours,

4/10 Poor

Suzan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very hard bed if you like that it is great but it
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stop for a business trip
Good location, near Lidl and the Tram station. Breakfast was 12 Euro for very few options. Overall though the staff was friendly, helpful, and spoke multiple languages.
Stayed 3 nights in Sep 2019
Response from Cassandra, FrontDesk Manager on 2 Nov 2019
Hello, We thank you for your feedback about your stay in our hotel. We are happy that the location, the breakfast and the staff have responded to your expectations. We all hope to host you once more in our hotel. Sincerely Yours,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
Hotel was excellent value for money, located a short tram ride from city centre. Rooms were very clean and comfortable. Staff were very helpful
Stayed 1 night in Aug 2019
Response from julien on 16 Sept 2019
Hello, We thank your for your great comment, it is true that with the tram, the city center of Strasbourg is at only 10 minutes from the hotel. there is a tram every 6 minutes across the street. We are very pleased that you enjoyed your stay in our hotel. Welcome back The team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business, convenient for tram and good value.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location from main route, staff were very accommodating and secure good parking.
Stayed 1 night in Jun 2019
Response from Cathy on 25 Jun 2019
Dear Sir, Many thanks for your friendly message. We hope to welcome you again or your friends. Best regards. Cathy, Junior Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were excellent - answering questions, giving us maps, helping with tram travel, calling us a taxi - very friendly and helpful!!!
Stayed 3 nights in Dec 2018

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness
Mixed experience
We regularly visit Strasbourg for the Xmas Markets and have stayed at many different hotels. This was the first time at a Kyriad. At first we were pleased with our choice. So easy to get into town via the excellent Tram system. Warm welcome from the staff. Duvet covet had obvious burn marks on it so gave the wrong impression straight away. Although the item was clean they were willing to let their customers have this on their bed. Sends out the wrong signals. Breakfast was uninspiring and as I write I am trying to recover an overcharged account. Their records had us down for breakfast every morning of our 4 night stay. We had only had one breakfast. We will return to Strasbourg but may think twice about staying at a Kyriad however their price was very competitive
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was clean and functional, the staff was friendly. Nothing out of the ordinary or unusual. Hotel price was rather disproportional due to the European Parliament plenary week. Some light sleepers might get disturbed by the sound of the ventilation system in the bathroom which can be heard from the room.
Stayed 3 nights in Apr 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for local business visit
Perfect for a one night business stop over. Wifi worked well and staff very helpful
Stayed 1 night in Feb 2018

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, basic hotel with restaurant
Good location with convenient tram access to the city center. Service is good, but the restaurant was a little understaffed and there was quite a wait for those who came a little later for dinner. Generally quiet, with the occasional chatter along the hallway and noise from the luggage and people checking out/in.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor value of money.
Poor internet and interrior. Does not at all match the price tag it came with.
Stayed 4 nights in Dec 2017

8/10 Good

Tron, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money on good tram route
Loads of Xmas markets in Strassbourg Easy to get around by tram
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

mauro, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and clean room
I went in the hotel very late, in the night, the staff was so cute and show me everything. Very nice room!!
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mihaela, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value convenient to public transit
This is a great hotel for 55 dollars/room, which is what we paid. Not in the city but there is a convenient tram in front to take you to the city. We were able to find street parking free for our car. Hotel is updated, clean. Room was somewhat small and wi-fi was spotty. Customer service was good, but the night guy was confused and took 15 minutes to check us out after making some mistakes. Overall would recommend for that price point even with the cons.

8/10 Good

Chris, Knutsford

Liked: Cleanliness, staff & service
Good value and friendly staff.
Not a bad hotel. Restaurant service was quite slow. Friendly staff who were very helpful. Easy access to all areas with a tram stop outside and easy hotel parking.

8/10 Good

ilse, luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Friendly reception. Parking available. Rooms are smallish but clean. Bathroom was appealing. Easy to get to christmas markets as there a tram right outside the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient European Hotel
I stayed there as I was attending a conference at the Palais de congres which was only two tram stops away. The hotel was convenient as there was a tram stop right in front of the hotel that takes you to the conference center or city center. The hotel itself was very clean with new furniture and comfortable for a European style not too luxurious hotel. The service was great. My room was too hot when I arrived in October and the air conditioning was not working, the front desk staff explained that the air conditioning is turned off as of the beginning of October but offered to change my room to another one facing the side street where I could open the window which I did and it was fine. The room itself was very clean and all new furniture but small as all European hotels at this class are. It had a boiler and a daily supply of instant coffee and even biscuits. Room cleaning service was always prompt and efficient. Overall, a very good hotel and would recommend it.
Response from Cathy - Adjointe on 13 Nov 2015
Dear Madam, dear Sir, we thank you to took time to send us a nicely message. We've changed the card of restaurant and we will prepare Christmas'time. It will be a pleasure to welcome you again or your friends in our hotel. Best regards, Cathy - Front Office Manager

8/10 Good

Filiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is next to a train station in one of the suburbs of Strasbourg. Rooms are very clean and facilities are good. There's even a gym on the ground floor. Free parking is available on the roadside if you can get a lot.

8/10 Good

kenneth, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel
small room but comfortable

6/10 Okay

Mike, Sutton Coldfield. UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
SMALL ROOM BUT GOOD LOCATION FOR TRAM ACCESS.
Good location for the tram stop giving direct access to City Centre and 2 stops away from Parliament.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
hidden costs
This was my 2nd stay at this hotel, and to be honest the service and standards of the hotel had dropped considerably. There was problem with they toilet, so they moved me to a small room without bath but disable shower. 11 euros charge per day for breakfast which was asked for at end of stay after being informed it was included. Restaurant was closed several nights.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Mike, SUTTON COLDFIELD, WEST MIDLANDS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy tram access to City.
Situated next to a tram stop and 3 stops from the European Parliament. Easy cheap tram access to City Centre. Room clean and modern, design includes no doors on clothes store areas. However there is a kettle for coffee/tea making. Missing from most Strasbourg hotels. A comfortable hotel with friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Good location, easy access to city centre by tram. Rooms are a bit small but clean, comfortable and daily maintained. Didn`t try their restaurant, but looked nice. Personnel was helpful, polite and spoke english. There is an 8 euros daily charge for the car park, which is right next to the hotel and is secured. I missed a garden but it`s not the point of this type of hotels. Overall it`s much better quality than the Ibis Budget on the opposite side of the road and the price is just a couple of £s higher, so worth it, recommended.

6/10 Okay

Marco

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es hat leider fast eine Stunde gedauert bis wir endlich die Zimmer vernünftig beisammen hatten. Wir waren mind. 5 mal an der Rezeption weil die Karten immer wieder nicht gingen. Hotel war sehr hellhörig sowohl auf den Gang als auch auf die Straße. Immerhin war das Frühstück super lecker!
Stayed 3 nights in Apr 2024
Response from Julien DUCHATELLE, Directeur on 23 Apr 2024
Sehr geehrter Gast,vielen Dank für das Feedback.Es freut uns zu hören, dass Sie das Frühstück als sehr lecker empfunden haben.Wir bedauern jedoch die Unannehmlichkeiten, die Sie bei der Zimmerzuweisung und den Schlüsselkarten hatten. Die Zufriedenheit unserer Gäste hat höchste Priorität und es tut uns leid, dass wir hier nicht Ihren Erwartungen entsprechen konnten. Bezüglich der Geräuschbelästigung möchten wir hervorheben, dass unsere Zimmer mit Dreifachverglasung ausgestattet sind, um eine ruhige Atmosphäre zu gewährleisten, und wir bedauern sehr, dass dies in Ihrem Fall nicht ausreichend war. Wir nehmen Ihren Hinweis zur Kenntnis und werden die Situation überprüfen, um unseren Gästen den bestmöglichen Komfort zu bieten.Die Sauberkeit unseres Hauses wird täglich gewährleistet und wir sind erfreut, dass Sie dies positiv wahrgenommen haben. Es ist bedauerlich, dass Sie mit dem Zustand des Hotels und unserem Service nicht vollständig zufrieden waren. Bitte seien Sie versichert, dass wir kontinuierlich an der Verbesserung unseres Angebots arbeiten, um die Erwartungen unserer Gäste zu erfüllen und zu übertreffen.Wir würden uns freuen, Sie einmal wieder zu sehen und hoffen Sie hatten eine gute Heimreise!Julien DUCHATELLE, Directeur

10/10 Excellent

Hervé

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
je peux y retourner sans problème. calme , propre , facile d’accès . alentour correcte . quartier bien surveillé.
Stayed 1 night in Feb 2024
Response from Julien DUCHATELLE, Directeur on 19 Feb 2024
Cher Vincent,Nous vous remercions pour ce retour très positif.Nous sommes ravis d'apprendre que le calme et la propreté de notre établissement ont répondu à vos attentes. Il est également gratifiant de constater que notre emplacement facile d'accès et le quartier sécurisé ont contribué à rendre votre visite agréable. Nous sommes fiers de notre équipe qui travaille sans relâche pour maintenir ces standards élevés et offrir un service de qualité à nos clients.Au plaisir de vous recevoir à nouveau,Julien DUCHATELLE, Directeur

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed by this hotel: - tired property - not terribly clean - a strange French corporate attempt at being "hip" which just doesn't work - a tiny room overlooking some kind of nightclub out the back - terrible plumbing à la française (water stank of algae and wasn't hot, flow of water was inadequate). Essentially this is like the McDonalds of hotels, but perhaps a forgotten, 30 year old McDonalds on a bad day. The evening staff was ok, friendly and gave great advice on where to eat in the area and so on. Morning staff was hopeless - rude almost (I asked if they had a comb - she looked at me as if I was from the moon; handed back my room key as I was leaving and the lady treated me as if I was doing a runner). At least the breakfast was ok. In short, I won't stay at the Ibis "styles" again, if I have a choice, and unless it's very cheap (which it wasn't).
Stayed 1 night in Jan 2024
Response from Julien DUCHATELLE, Directeur on 24 Jan 2024
Dear David,Thank you for this review about your recent stay.We're glad to hear that our evening staff was friendly and helpful in recommending local dining options and that you found our breakfast to your liking. We're sorry to hear about your concerns regarding the property's upkeep and room cleanliness; please be assured that we have scheduled renovations to enhance our guestrooms' comfort and aesthetics. Additionally, we take great pride in maintaining a high standard of cleanliness and apologize if this was not evident during your stay. We are concerned to hear about your experience with the water quality and temperature, as well as the perceived size and noise level of the room. Our rooms are equipped with triple-glazed windows for peace and comfort, and our facilities are designed to provide a unique and pleasant stay. Your feedback is valuable to us, and we're sorry if our style did not meet your expectations. We aim to cater to a diverse range of tastes and preferences, and we regret any inconvenience you experienced.We hope you will consider staying with us again in the future. Best regards,Julien DUCHATELLE, Directeur

8/10 Good

Jean-Pierre

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Accueil à revoir !
Accueil plus que moyen. Par contre la chambre est très bien. Parking à proximité payant.
Stayed 1 night in Jan 2024
Response from Julien DUCHATELLE, Directeur on 11 Jan 2024
Cher Monsieur,Merci pour votre commentaire.Nous sommes ravis d'apprendre que la chambre a été à la hauteur de vos attentes et que vous avez apprécié son confort. Nous accordons une grande importance à l'accueil de nos clients et nous regrettons que nous n'ayons pas su vous satisfaire pleinement à ce niveau-là.Un suivi sera fait et nous vous présentons toutes nos excuses.Merci d'avoir mentionné le parking à proximité.Nous espérons avoir l'opportunité de vous recevoir une nouvelle fois pour un séjour sans fausse note.Bien à vous,Julien DUCHATELLE, Directeur

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Janine

Travelled with partner, Travelled with group
Liked: Cleanliness
...
Stayed 2 nights in Dec 2023

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Julien DUCHATELLE, Directeur on 8 Dec 2023
Cher Eric,Merci pour ce très bon retour.Merci de souligner le confort, la propreté et la qualité du service reçu.Au plaisir de vous revoir très prochainement,Julien DUCHATELLE, Directeur