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"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Friendly staff, clean rooms, amazing location! We also enjoyed the huge sauna, steam room, and pool-sized jacuzzi. "

"Did not eat breakfast during my stay. N/A"

"This hotel is full of charm! Im sad I was only there 2 nights. Great location just a few minutes walk from the train and short walk to downtown. Room was great with a grrst view, breakfast was very nice and the hotel bar was super fun. I hope I will be back one day!"

"Excellent staff, room upgrade, clean and comfortable. Loved this hotel and would return. Walking distance from train station and Christmas market. Safe."

"Room was great as was the breakfast. They even packed me a breakfast/lunch bag to take with me on the last day when I had to leave too early to eat there."

"STAFF IS REALLY SPECIAL"

"This place was stunning!!!!!!! A room with a view that you can only describe if you experience."

"Super spa facilities and friendlt staff"