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Reviews of La Joya Sayulita

3 out of 5
La Joya Sayulita
Av. Playa Escondida #6, Sayulita, NAY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 0 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, the food was incredible and the staff were great. We will be back
Stayed 2 nights in Mar 2024

4/10 Poor

Andrew

Liked: Room comfort
Trouble in paradise, bad odor.
La Joya is impressive at first but after a while you smell the problem with their sewage system. A lingering smell of toilet wafts through the air frequently. You smell it in your room, you smell it in the dining area, you smell it near the sauna and steam room. It makes you not want to be around and so we went to town more than we had planned. We wanted to have a relaxing time and there are many nice things about this place but the smell ruined it for us. I never saw this issue in any other review. When we mentioned it to the manager he said, "It's an issue with building on a hill." I've been to other hillside residences and resorts and didn't have to smell the toilet every 30 minutes and think this is an issue they don't want to spend money to fix and so us, the paying guests have to endure a very unpleasant smell. If I would have known about this before I wouldn't have stayed here.
Stayed 5 nights in Dec 2023
Response from John on 9 Jan 2024
Hi Andrew – John here one of the owners at La Joya. Indeed, we've had issues with our treatment system but it's not been for lack of spending money or time and energy on this – we're actively trying to figure it out as quickly as possible. That being said I fully acknowledge this impacted your trip and I'm sorry. By way of explanation: we opted into a state of the art water saving system in our design as it's well known how under equipped Sayulita's waste water systems are but it's proven to be very delicate and so we're learning as we go. By way of making it right we'd love for a chance to host you again should you wish to return. Just reach out and let us know.

10/10 Excellent

Taya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Getaway
Beautiful quiet hotel - great for a peaceful retreat or alone time. Quick 10 minute taxi ride in to town. Be sure to get on their What's App group when you arrive for important info.
Stayed 4 nights in Dec 2023
Response from The Team at La Joya on 9 Jan 2024
Thanks for taking the time to make a review Taya! Much appreciated :)

10/10 Excellent

Gunter

Stayed 4 nights in Dec 2023
Response from The Team at La Joya on 9 Jan 2024
Gracias Gunter!

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from The Team at La Joya on 9 Jan 2024
Thanks John!

10/10 Excellent

Tomer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good vibes, amazing views and food, the chef make all the food organic and in house and everything is really good. Beach access. Great and communicate staff, highly recommended this place.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had amazing time at La Joya. The place is absolutely stunning. It felt like private retreat. We enjoyed all the amenities like infinity pool, sauna, steam room and cold plunge. Staff was very friendly. Would definitely come back
Stayed 4 nights in May 2023
Response from La Joya Family on 23 May 2023
Dear Stephane,Thank you for taking the time to share your wonderful experience at La Joya. It brings us great joy to hear that you had an amazing time and found our place to be stunning. We take pride in creating a private retreat atmosphere that allows our guests to unwind and relax in a beautiful setting.Our staff takes great pleasure in ensuring that every guest feels welcome and well taken care of, so we are thrilled to hear that you found them to be friendly. They work diligently to create a warm and hospitable environment, and your recognition of their efforts is truly appreciated.Thank you once again for your glowing review. We look forward to serving you again and providing you with another exceptional experience at La Joya.Warm regards,La Joya Family

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise (and phone!) Lost and Found!
We LOVED staying at La Joya Sayulita! It was absolutely stunning and the food in the restaurant was amazing! Luca and Oscar were so warm and welcoming, and were always available to answer any questions that we may have had including all our transportation needs. To top it all off, after leaving the resort for the second part of our vacation in Punta de Mita, the driver (Rosalito) discovered we had left our phone in the back seat after returning and got it to Luca, who tracked us down and had it back in our hands the next day! We were so thankful and will absolutely be returning to La Joya Sayulita
Stayed 2 nights in Apr 2023
Response from The Team at La Joya on 3 May 2023
Dear Allison, Thank you so much for your comments! It was an absolute pleasure to receive you at La Joya, and we're so glad that you felt welcomed and supported by our team. We hope that we have the opportunity to host you again in the near future! In the meantime, we wish you all the best in your endeavours.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Team at La Joya on 3 May 2023
Thank you Omar! It was a pleasure to receive you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from The Team at La Joya on 30 Apr 2023
Thank you for your stay Jennifer! It was our pleasure to receive you and we hope we'll see you soon.

10/10 Excellent

Megan

Stayed 4 nights in Apr 2023
Response from La Joya Family on 14 May 2023
Hi Megan!Thanks for taking the time to rank your experience, it was a pleasure to host you, hope to see you soon!

10/10 Excellent

Minha

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from The Team at La Joya on 23 Apr 2023
Thank you Minha! It was our pleasure to receive you.

10/10 Excellent

Devon, Palm Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at La Joya! The property is gorgeous and has the best views of sunset! (I also loved the sunrise). My room was beautiful and the entire staff took care of me from before I arrived and until I departed. I loved being just outside of town, so I could find peace and stillness as I fell asleep with the sounds of the ocean and a gorgeous view. I cannot wait to come back!
Response from The Team at La Joya on 23 Apr 2023
Thank you for your stay Devon! We loved to receive you at La Joya and can't wait for you to come back.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place will definitely come back to this spot!
Response from La Joya Team on 5 Jan 2023
It was really great to host you too!! thanks for the kind words and hope to meet again soon!Warmest regards,

8/10 Good

Celeste

Stayed 3 nights in Dec 2022

2/10 Terrible

nelson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
la peor experiencia
la peor experiencia de mi vida, no hay una señalización del hotel, una moto en la calle nos tuvo que llevar, no nos pudimos quedar a dormir ojalá por ética nos regresen el dinero, no es posible no es posible la experiencia, no es posible que no pueda estar un conserje y que no quiera abrir en un hotel de 7000.00 en Sayulita. si necesitan un conserje y no pueden pagarlo avisenme y les presto, De verdad para que otra persona no llegue cansado a descansar y pueda entrar.
Stayed 1 night in Feb 2024

10/10 Excellent

CARLOS ARMANDO

Stayed 4 nights in Dec 2023
Response from The Team at La Joya on 9 Jan 2024
Gracias Carlos!

10/10 Excellent

BERTHA GUILLERMINA

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Team at La Joya on 9 Jan 2024
Gracias Bertha!

2/10 Terrible

Guadalupe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
se debe prevenir sobre la vegetación en tiesgo
Stayed 2 nights in Aug 2023

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities
El trato espectacular y la calidad en las instalaciones y restaurante es excepcional
Stayed 3 nights in Mar 2023
Response from The Team at La Joya on 23 Apr 2023
¡Muchas gracias por tus palabras Rafael! Fue un gusto recibirles y siempre tienen las puertas abiertas aquí en La Joya.