Bar (on property)

Reviews of The Bluff Savannah Historic, Tapestry Collection by Hilton

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 470 reviews" "
Rating 8 - Good. 158 out of 470 reviews" "
Rating 6 - Okay. 41 out of 470 reviews" "
Rating 4 - Poor. 21 out of 470 reviews" "
Rating 2 - Terrible. 8 out of 470 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
no pool
Stayed 1 night in May 2024

10/10 Excellent

TYLER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area !
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
Dear Tyler,We appreciate receiving feedback from your recent stay at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah. It's fantastic that our convenient historic Savannah location and the modern sensibility of our many provided amenities elevated your overall experience on our property. We appreciate your input and look forward to giving you another perfect stay when you return to Savannah!

10/10 Excellent

SVETOSLAV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really pretty room and spacious w the added couch area. What I didnt really like was the smell outside at the time of arrival. I guess there is some kind of plant nearby there. I didnt understand having to pay a $25 parking fee when the parking lot is open and doesnt have a security bar for entry and exit. Other than that it was a great stay.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Lalinda,It was wonderful having you as our guest recently. We're thrilled our spacious accommodations suited your needs well, and we appreciate you mentioning them to your fellow travelers. Please know that parking fees have become an industry standard, though we apologize for any inconvenience. Thank you for staying with us during your time in Savannah, and we hope you return soon!

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at The Bluff. The room was spacious and very clean.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Heather,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations and high standards of cleanliness hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Donald, Roswell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was one of the best Hilton properties I have ever experienced. It was clean, up to date, friendly and professional staff that went out of their way to make the stay memorable.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Donald,What a wonderful review to read, and we are honored to have earned a perfect rating! Our team works hard to ensure our guests have all they need. Your kind comments will be shared with them, which will surely bring a smile to their faces. The next time you visit Savannah, you can count on us for another friendly, clean, and enjoyable stay. Safe travels, and we eagerly await your return to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah.

8/10 Good

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to restaurantscand bars.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Robert,It was truly a pleasure to welcome you to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah during your recent visit. We're delighted to hear you had an enjoyable experience and appreciated our great location within walking distance of restaurants and amenities. Thank you for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

10/10 Excellent

Marlee

Stayed 3 nights in Apr 2024

10/10 Excellent

lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for us. Very quiet and well maintained. My only concern was the price to park. All in all a nice hotel
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Lance,Thank you for your positive review! We're glad you had a great experience at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah and found our property peaceful and well-maintained. We understand your concern regarding the parking prices and appreciate your feedback as it helps us evaluate our services. We're pleased you enjoyed your stay overall and look forward to welcoming you back again.

6/10 Okay

Rachel

Travelled with partner
Disliked: Cleanliness, amenities
From the reviews I saw and price point, I had high hopes for this hotel. We got a text asking how the room was prior to getting there and did self checkin on the app and we were able to go right to our room. When I saw the room it wasn’t too bad, but the toilet seat had some splatters and the shower had dirty shoe prints in it. I did text back letting them know that and never heard back and it never got cleaned. There is a fee for parking (we ended up parking offsite in another garage about 14 min walk away for $5 instead of parking there for the $25) and we also opted not to do the breakfast which from what I read was not worth the money. The complimentary shuttle (just tip your driver) runs from around 2pm to 10pm and there are 4 locations it goes to in downtown Savannah. There’s not a whole lot within short walking distance aside from a good brewery (Service Brewing) and a taco truck that is often outside of it. Otherwise, most everything is a 15 minute walk or more which isn’t so bad when not in the heat, but pretty brutal during the hot hours. There is no vending machine but there is a little spot with some items, but they weren’t priced. They did give us each a bottled water free when we asked and they do have a water pitcher with fruit in it with cups in the lobby. No pool or any other amenities. They do have a small bar, but no one was using it Saturday night when we were there. My understanding is there’s no food aside from the bland breakfast that you have to pay fo
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Rachel,Thank you for your detailed feedback. It's great that our digital check-in and room access worked smoothly for you. We're also glad you enjoyed our complimentary shuttle and the local brewery and taco truck nearby. However, we are disappointed to learn of the issues with the cleanliness of your room and the lack of follow-up on your concerns. Our team will promptly review this to ensure a better experience. We hope for another opportunity to better serve you on your next visit to Savannah.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Erik, We're thrilled that our amazing staff made such a tremendous impression on you during your stay! Their warmth and hospitality are what make our hotel feel like a home away from home. Thank you for recognizing their efforts, and we look forward to welcoming you back to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah for another memorable experience.

10/10 Excellent

Jonatan, Jacksonville

Stayed 1 night in Apr 2024

10/10 Excellent

Jonatan, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from Keke and the rest of staff
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Jonatan,It brightens our day to know that you had a fantastic stay with us! Keke will be delighted to know her hospitality left a memorable impression on you, and we'll be sure to share your compliments with her and the rest of our dedicated team. Thank you for your perfect rating, and we hope you return to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, friendly staff
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Tammy,It was our pleasure to provide you with clean, welcoming accommodations, and we're thrilled our staff left a terrific impression on you. We're glad you enjoyed your visit, and we look forward to hosting you again at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient with on site parking. Loved the shuttle available. Staff were the best part! Very friendly and helpful! So glad we didn't book a hotel on the river with construction everywhere!
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Mary,From our convenient parking to our friendly team members, we're so thrilled to know that you enjoyed everything about your visit! Thank you so much for the high rating and we hope to see you again soon.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Pasquale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Pasquale,Thank you! Our team works hard to ensure our guests have everything they need for a perfect visit, so they will be delighted to read your wonderful review. We look forward to welcoming you back to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah for another five-star experience.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean comfortable rooms. Location about 3-4 blocks from restaurants, shops and downtown squares.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Henry,It sounds like we checked all the right boxes for an enjoyable visit to Savanah. Thank you for highlighting what you enjoyed the most, especially our clean accommodations, prime location, and top-notch hospitality. We hope you choose us for your accommodations the next time you travel back this way. It would be a delight to host you again and earn that fifth and final star. Be sure to share how we can do just that with our team when you return!

6/10 Okay

Christopher

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Not family friendly as we expected. Make sure you bring a pac and play if you have little ones. I called ahead and asked if they had them and they said yes but they were first come first serve. When we arrived a asked if they had one available and I was told they would bring one up. 2-3 hrs went by and I went down to ask again and the front desk told me they were out and only had 3 for the entire building. When I got back to the room my wife said they just dropped it off. I was happy until I went to set it up and it was a broken unit…
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Christopher,Thank you for your feedback. Please accept our sincere apologies for your issues with the pack-and-play. It is always best to reach out to the front desk or ask a manager when dealing with an issue on the property so they can resolve it immediately. Again, please accept our apologies as we strive for complete guest satisfaction. Thank you for choosing to stay with us and I hope you can consider returning when back in town.

10/10 Excellent

Nikolaj

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to river walk
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Nikolaj,Thank you for choosing to stay at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah! We're glad our proximity to local attractions was convenient. We appreciate your excellent rating and hope you'll come back.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants and shuttle service.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Michael,It was such a pleasure to welcome you to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah! We're delighted you had the chance to enjoy our fantastic amenities and that you took advantage of our convenient shuttle service. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Jazz and the staff made me feel welcome. Thanks for an awesome few days.
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Bridgett,We're delighted you enjoyed your stay at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah! It's great to hear that Jazz and the rest of our staff made you feel welcome. Please come see us again soon.

6/10 Okay

Rahma

Business traveller
Great staff super friendly and helpful. The surrounding area of the hotel is okay, nothing within walking distance such as restaurants or coffee shops, so you’re going to have to pay for the hotel breakfast which is meh. The hotel rooms are spacious but the mattresses are very uncomfortable, I was sinking into the mattress, could barely sleep and woke up with with my neck and shoulders in a mess. But it’s was a clean hotel
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Rahma,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies for any discomfort you experienced with your mattress and for any inconvenience this may have caused you. Also, we're sorry to learn our breakfast offerings fell short of expectations. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
Bed could use an update but overall was good
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Dominic,Thank you for taking the time to leave us your insightful feedback on your recent stay. It saddens us to hear that although you experienced wonderful service, we were not able to meet all of your expectations. We will be looking into the issue you had with the beds in our rooms and passing along your critiques to our management team. This way, they can address this problem to the best of their ability. Hopefully, you will give us another chance to win back your trust and loyalty. We know that, given the opportunity, we can provide you with the five-star experience you deserve.

10/10 Excellent

Clayton, Long Beach

Liked: Cleanliness
Clean, modern and roomy
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Clayton,Thank you for taking the time to share your thoughts with our team. We are glad that you enjoyed our high standards of cleanliness, modern environment, and spacious accommodations. It is an honor to have earned all the stars for your stay, and we look forward to welcoming you back.

8/10 Good

Stefanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Stefanie,Thank you for choosing The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah. We hope you had a fantastic stay with us and we look forward to the opportunity to see you again!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
This was a nice property. We only spent one night there, but it was comfortable and well-appointed. Shower was great, bed was a bit springy.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear John,We're so happy to know that our comfortable, well-appointed accommodations left a positive impression on you during your visit. We will be sure to keep your feedback in mind about the bed and we hope to see you again soon.

8/10 Good

molly

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Parking fees!
The staff is very friendly and helpful! I give them the highest rating possible. The main negative was the breakfast was a little confusing as to whether it was included with the stay or not. They give a very helpful info sheet, which mentioned breakfast but it would be helpful to have the cost on there. The hotel is not in the best area, but okay during the day.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that our team's friendliness and helpfulness left a positive impression on you. We also appreciate your feedback regarding the breakfast information, and we'll certainly take it into consideration for improvement. While we're glad you found our location acceptable during the day, we understand your concern and will continue to prioritize the safety and comfort of our guests. We hope to welcome you back to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah for another enjoyable stay!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel had excellent amenities and a complementary shuttle to the river walk area although we were only 2 blocks away from the J.W.Marriott hotel We would stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Mark,We're honored to have hosted you at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah and grateful you took the time to let us know about your experience. Your kind words about our on-site amenities and shuttle service are much appreciated. We'd love to welcome you back soon!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good!
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Alexandra,Thank you for your five-star review! We're delighted to hear that everything was to your satisfaction. Our team looks forward to ensuring your next visit to The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah is just as excellent.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

annette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel very modern. Very clean. The beds we're so comfortable. Overall I would definitely stay here again. Perfect location to historic downtown Savannah.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Annette,Thank you for allowing The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah to host your recent stay. We're delighted to hear we were able to deliver a positive experience and that you appreciated our clean, comfortable, and modern accommodations, as well as our great location ideal for downtown Savannah. We're grateful for your kind comments, and we hope to have the pleasure of your company the next time you're in the area. We're grateful for your kind comments, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Allyson

Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter lives right next door at the Hue, so I stay here when I'm in Savannah. Maybe 5 or 6 times in the last few years. Always welcoming, and great bar staff. Maybe not the most convenient to the historic area, but certainly not too far either.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Richard,We truly love having you with us whenever you come to visit your daughter. Family is important to us and we love to see that you feel welcomed each time you stay at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah. Thank you so much for the perfect rating. We can't wait to welcome you back to your home away from home.

6/10 Okay

Tatiana

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
It was ok
The hotel was clean. Our bathroom shower was not very clean. It should of been white but was not. Had to clean the shower.
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Tatiana,Thank you for sharing your experience. We're pleased you found our hotel clean overall. However, we regret that your shower did not meet our usual high standards. We appreciate your feedback and hope to offer you a flawless experience on your next visit.

8/10 Good

YONIC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel of the property looks great, but it is across the street from a public housing authority (the projects), although we didn't feel unsafe. The staff was very friendly! We were there during the Georgia and Alabama football game and there was No TV at the bar to watch.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Yonic,Thank you for allowing The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah to host your recent stay. We're happy to hear you had an enjoyable experience and that you appreciated our updated accommodations, as well as the friendly hospitality our team provided. However, we're sorry you didn't find our location ideal and that you were disappointed the bar area did not have a television for the football game, but we do value all feedback. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was absolutely beautiful and clean. The hotel was beautiful as well. Will definitely stay again. Front desk representative was very welcoming.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Felicia,What a wonderful review of The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah! Our front desk team was proud to extend warm, welcoming hospitality to you. We're also delighted that you had an excellent experience at our lovely, clean property. Many thanks for your thoughtful compliments, and we hope to see you again!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Brenda,Thank you for choosing The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah, and we're glad to hear our shuttle service met your expectations. It was a pleasure to have you stay with us, and we're here to make your future visits even better!

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reslly good hotel, super clean and huge rooms ,placent staff
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Mercedes,It was a pleasure hosting you at The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah! We're glad our clean, spacious rooms and friendly staff impressed you, and we look forward to your next visit.

8/10 Good

Ikicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very beautiful and clean. I didn’t have to walk to a parking garage. Close to downtown and River street.
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Ikicia,Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you enjoyed the beauty and cleanliness of our property, as well as the convenience of our parking and proximity to downtown. At The Bluff Savannah Historic, Tapestry Collection by Hilton Savannah, we strive to provide a comfortable and easily accessible experience for all our guests. We appreciate your kind words and look forward to welcoming you back soon for another enjoyable visit!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Needs some TLC.
Nice beds and towels. Our room was only half clean. It was like someone had to leave during the process. We asked for cleaning our 2nd day, (you have to do it before 9:00, we did). No one ever came. They have the cutest little shuttle but it doesn’t start running until 2:00. Staff is polite, but overall don’t seem very invested in their jobs. There is a wretched smell on Fridays and Saturdays from the nearby paper mill. For a little more money get a hotel nearer the action. With more manager involvement, this could be a much higher rating.
Stayed 2 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Thank you for your feedback. We are pleased you enjoyed our comfortable accommodations and polite team; however, please accept our apologies for any other issues you may have experienced. Our team will review your comments and address your concerns accordingly. Again, thanks for letting us know about your visit, and we hope you will consider staying with us the next time you are in Savannah.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun get-Way
Very relaxing! Very clean throughout the property. Will return🌞
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Dear Margaret,It was our pleasure to provide you with clean, relaxing accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again the next time you're in the area.

10/10 Excellent

Caroline

Stayed 3 nights in Oct 2023

2/10 Terrible

ASHISH

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My family and I stayed at The Bluff recently, and at 12:00am we heard knocking on our door. After opening the door slightly I saw it was a stranger who had been knocking. I told him he had the wrong room and he pushed his way through the door into my family’s room, simultaneously pushing my family and I behind the door. He seemed to be intoxicated and aggressively saying this was his room. We ran out of the room and immediately called for the hotel’s front desk employee who called 911. Three police officers came to the hotel, opened our room, and handcuffed the man. This event was completely inexcusable. Had there been security on the premises, this would not have happened. Moreover, the front doors of the building were not locked at night. After speaking to the manager, we were made aware that security was supposed to be present the night of the incident, but they were not there. Additionally, the side entrance of the facility, which should only be opened with those holding hotel room keys, was fully open and accessible to anyone from the public who wanted to open the door. This is very unsafe for any individual staying at the hotel, especially those with young families. I would like to note that the hotel promised us a full refund and provided complementary breakfast for my family and I the following morning. Although management handled the situation well, there were many ways in which the hotel could have prevented such an incident.
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Ashish,We're truly disheartened about your experience. Please rest assured our team is dedicated to the safety and security of our guests, and we will reflect on your feedback so we can seize all opportunities for improvement. It is unfortunate that this experience was caused by another guest. We're glad to hear our staff provided you with a complimentary stay and breakfast, though we regret that you had to undergo this incident in the first place. We know that we can do better, and we hope you'll give us another chance to regain your trust.