Exterior

Reviews of Residence Inn by Marriott Savannah Downtown/Historic Distric

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 940 reviews" "
Rating 8 - Good. 268 out of 940 reviews" "
Rating 6 - Okay. 84 out of 940 reviews" "
Rating 4 - Poor. 30 out of 940 reviews" "
Rating 2 - Terrible. 19 out of 940 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ann-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! They are so friendly and always greet us with smiles. Super clean hotel and very convenient to the downtown area and historical sites. Will be back to that property.
Stayed 4 nights in May 2024
Response from AGM on 25 May 2024
Dear Ann-Marie,Thank you for your review. We are glad that you enjoyed your stay with us. We look forward to seeing you soon. Safe Travels,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from AGM on 25 May 2024
Dear Cindy,Thank you for your review. We are glad that you enjoyed your stay. Visit us again soon whenever your travels bring you to our beautiful city.Safe Travels,

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Cassandra at the front desk was very helpful and made check in very pleasant experience room is clean and spacious. Highly recommended.
Stayed 1 night in May 2024
Response from AGM on 25 May 2024
Dear Pete,Thank you for your rating! We are glad to hear that Ms. Cassandra made your stay pleasant. Visit us soon whenever your travels bring you to our city.Warm Regards!

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and newer. The beds were very comfortable. My only complaint was the hours for breakfast. It is a tourist town on the east coast so 9am was a little early. But what made it worse, was they started breaking it down at 8:45.
Stayed 3 nights in May 2024
Response from AGM on 24 May 2024
Dear Jody,Thank you for taking the time to submit a review. I am thrilled to know that you enjoyed your stay. I will be reviewing the details of this review with my breakfast team in effort to ensure that we keep note of our breakfast times. Once again thank you for staying, we hope to see you again!Warm Regards,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Cassandra was the wonderful the whole time of our visit. Parking attendant wonderful. Breakfast good so overall great stay
Stayed 2 nights in May 2024
Response from AGM on 24 May 2024
Dear Debra, Thank you so much for rating our hotel. After all, this is our commitment to all of our guests, each and every time. Visit us again soon, whenever your travels bring you to our city.Warm Regards,

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
beware of their advertised pricing. once i arrived they advised i had to pay an additional $30 plus tips to park there. that in additional to admin fees and horrendous taxes, $27, makes this a very expensive place to stay and not in the greatest of areas. i wont come back
Stayed 1 night in May 2024
Response from AGM on 21 May 2024
Dear Robert,Thank you for taking the time to submit a review about our valet parking. Unfortunately, our comp-set is reasonable amongst our competitors in the historic district. Thank you again for staying with us!Be Safe!

8/10 Good

Roberta

Travelled with partner
Liked: Staff & service, property conditions & facilities
No lotion in the room. Only cleans the room every other day. Air conditioning did not run consistently. Cassandra at the front desk was very kind and helpful.
Stayed 3 nights in May 2024
Response from AGM on 19 May 2024
Dear Roberta,Thank you for your rating. Marriott standards for some Residence Inn does not require for lotion to be in the room it is upon requests. I am also glad that Ms. Cassandra made your stay pleasant. Thank you for staying and we hope to see you again soon.Warm Regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was nice and very clean, staff was excellent.
Stayed 3 nights in Apr 2024
Response from Anthony on 29 Apr 2024
"Dear Paul,Greetings! Thank you for taking a moment to share your thoughts regarding your recent stay with us. I'm thrilled that you thoroughly enjoyed your experience and found our hotel to be a nice compliment to your obligations in Savannah. Whatever the occasion may be, we hope you come back to see us again soon! Safe travels.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect lodging if you are doing the hop on hop off trolley. Thr staff was wonderful and we all felt very at home here.
Stayed 2 nights in Apr 2024
Response from AGM on 25 Apr 2024
Dear Carrie,Thank you for for rating our hotel. We are glad to hear that your stay had been pleasant. Please feel free to visit us soon, whenever your travels bring you to our beautiful city! So that our staff can WOW you again!Warm Regards,GM

8/10 Good

ANGELA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay, clean and convenient. Daily breakfast was the usual array of breakfast items. Pool area was nice, and we were able to get street parking! Would stay again.
Stayed 2 nights in Apr 2024
Response from Anthony on 23 Apr 2024
Thank you for your kind review. The best words that a General Manager can hear, is that you would stay again if given the opportunity. I'm ecstatic to hear that you stay was pleasant and you are welcome anytime.Regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place.beautiful courtyard and
Stayed 5 nights in Apr 2024
Response from AGM on 25 Apr 2024
Dear Diana,Thank you for staying with us. We are glad to hear that your stay had been pleasant. Please feel free to visit us soon, whenever your travels bring you to our beautiful city!Be Safe,

8/10 Good

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this hotel. I thought the staff were very friendly and accommodating. We had a problem with the dishwasher and it was taken care of in a timely matter. This may be a thing of the past now, but would have liked to have a pen, paper and a clock in the room. This is not a complaint, but just a recommendation. Enjoyed the pool, the fire pit, the outdoor seating along with their breakfast. I would definitely recommend this hotel for a Savannah stay.
Stayed 4 nights in Apr 2024
Response from AGM on 21 Apr 2024
Dear Kathy,Thank you for taking the time to rate your stay. We are glad that you enjoyed yourself. Thank you for bringing your requests to our attention, we will address those requests to our leadership team. Visit us again whenever your travels bring you to our city again!!Be Safe!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cottage and courtyard feel. Very accommodating staff. Room was amazing. Walked the whole Historic District from the hotel
Stayed 1 night in Apr 2024
Response from AGM on 14 Apr 2024
Dear Kathy,Thank you for your rating, we greatly appreciate you staying with us. Visit us soon whenever your travel bring you back to our beautiful city again.Safe Travels,

8/10 Good

Susan, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable and the location good, though it was a little tricky to cross the street in front. Breakfast included a good array of hot food, but selections ran out early and were not replaced quickly, if at all. The front desk and valet were friendly, available, and helpful.
Stayed 4 nights in Mar 2024
Response from Anthony on 12 Apr 2024
"Dear Susan,We thank you for investing the time to share your experience at our property and while we are thrilled that you loved our location and our amazing staff at our property, we regret that there were other details which fell below expectations. We will be reviewing the details of this review with our team in an effort to ensure that no future guest share in this experience and that we can provide you with an exceptional experience during your next visit to Savannah.

6/10 Okay

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 14 Mar 2024
Dear Barbara,Thank you for your rating. Please accept my sincerest apology for any shortcomings that you may have experience. Thank you again for staying. We hope to see you again soon.

2/10 Terrible

Garieth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 4 Mar 2024
Dear Garieth,I know that it is upsetting that we did not meet your expectations. While we strive for quality service, I am sorry that you felt uneasy with the hotel conditions. Again thank you for staying, I'm sure it will be better next time around.Be Safe!

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 25 Feb 2024
Dear Eve,Thank you for your rating. We are glad to hear that your stay had been pleasant. Thank you again for staying, we hope to see you in the near future.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 25 Feb 2024
Dear Anonymous,Thank you for your rating. We are glad to hear that your stay had been pleasant. Thank you again for staying, we hope to see you in the near future.Sincerely,

8/10 Good

Ken

Stayed 2 nights in Feb 2024
Response from AGM on 16 Feb 2024
Dear Ken,Thank you so much for taking the time to rate our hotel.We look forward to serving each guest with great pride. Whenever your travels bring you to our city, please do not hestitate to visit us again.Be Safe!

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in the Green Cottage suite which was very nice a freshly renovated. The location was perfect for getting around downtown. The trolley buses are only a block away. The staff are very friendly and accommodating. The valet service is worth the money as there is limited parking in this area.
Stayed 1 night in Feb 2024
Response from AGM on 14 Feb 2024
Dear Doug,Thank you so much for staying with us. We are glad to hear that you had a great time in our city as well as our staff made you feel like you were apart of our little family.Thank You for your rating! We hope to see you in the near future!!Be Safe!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling south
Very nice hotel and convenient to major roads.
Stayed 1 night in Jan 2024
Response from AGM on 12 Jan 2024
Dear Margaret,Thank you for your rating! We are glad to hear that your stay was awesome. Visit us again soon, whenever your travels bring you to our city!Be Safe!!

8/10 Good

Rene

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 12 Jan 2024
Dear Rene,Thank you for staying with us! We apologize that we did not get a perfect score. Maybe next time we could delight you in a perfect score. Thank You again for staying.Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 9 Dec 2023
Dear Anonymous,Thank you for your rating. We are glad to hear that your stay had been pleasant.We take great pride in delivering great service to our guests.Thank you again and safe travels!!Be Safe!

6/10 Okay

Sherin

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at this facility were very professional with all the guests, not just me. They wer egenuinely interested in making this a memorable experience. Understanding that teh Marriott Residences are the lower-end of the Marriott rpoperties, nevertheless, the management can exert a little more effort to gain alot. Specifically in the condition of the rooms: Table lamps and appliances that are not assembled carefully, and make the room look unnecessarily cheap. This facility can be a jewel and its staff re already its best ambassadors. A little better vigilance on the maintenance side will do wonders. I will come back.
Stayed 3 nights in Nov 2023
Response from AGM on 3 Dec 2023
Dear Sherin, I want to thank you for taking a moment to let us know how we are doing. I am certainly pleased that you had a great stay. We take great pride in anticpating and delivering upon every one of our guests' needs so thank you again! Come back and see us again soon for another great experience when our new renovations are finished in mid-February. Safe Travels!!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 21 Nov 2023
Dear Julia,Thank you very much for your rating. We are so pleased that you enjoyed your recent stay with us. We take great pride in delivering great service to our guests. Come back and see us again soon for another great experience!Be Safe!!

10/10 Excellent

RYAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on 3 Dec 2023
Dear Ryan, I want to thank you for taking a moment to let us know how we are doing. I am certainly pleased that you had a great stay. We take great pride in anticpating and delivering upon every one of our guests' needs so thank you again! Come back and see us again soon for another great experience when our new renovations are finished in mid-February. Safe Travels!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Nice surprise in Savannah
Very friendly and capable staff. We were consistently greeted with smiles by staff members. Our room was very clean. Although there was a tear and worn area in the carpet by the kitchen. This needs repaired as it should not have been let go. The bed was very comfortable. We found the hotel location very convenient for our morning walks and the on street parking was very safe and convenient. This is a very pretty hotel and I encourage everyone to experience a weekend at this location.
Stayed 3 nights in Nov 2023
Response from AGM on 21 Nov 2023
Dear Jennifer,Thank you very much for your rating. We are so pleased that you enjoyed your recent stay with us. We take great pride in delivering great service to our guests. Come back and see us again soon for another great experience!Be Safe!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 20 Nov 2023
Dear Michael,Thank you for your rating! We are glad to hear that we made your stay pleasant. Thank you again for choosing the Residence Inn, we hope to see you soon!Be Safe!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, smelled fresh and oh the shampoo..lol excellent. Staff was the friendliest I have met in a great while. Congratulations 👏.
Stayed 1 night in Nov 2023
Response from AGM on 20 Nov 2023
Dear Maria,Thank you for taking a moment to let us know how we are doing. I am pleased to hear that we met your expectations during your stay. I will be sure to share your feedback with our staff. Thank you again for staying with us. We hope to see you again in the near future.Be Safe!

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet hotel that is within easy walking distance of the historic downtown.
Stayed 2 nights in Nov 2023
Response from AGM on 18 Nov 2023
Dear Amanda,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. Please don't be a stranger; come back and see us again soon!!Be Safe!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 18 Nov 2023
Dear Anthony,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. Please don't be a stranger; come back and see us again soon!!Be Safe!

6/10 Okay

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Location offered near elevator without informing
Stayed 3 nights in Nov 2023
Response from AGM on 15 Nov 2023
Dear Richard,While we strive for quality service, I am sorry that we failed to offer you an exceptional stay. We will continue to work hard to improve and dedicate ourselves to offering the type of stay that you deserve. We're looking forward to having another opportunity to better serve you on your next visit.

8/10 Good

Yvette, FAIR LAWN

Travelled with family
Liked: Cleanliness, property conditions & facilities
The people at reception and valet were very friendly. Convenient location.
Stayed 1 night in Nov 2023
Response from AGM on 15 Nov 2023
Dear Yvette,Thank you for your rating. We are glad to hear that your stay has been pleasant. We hope to see you again whenever your travels bring you to our beautiful city.Be safe!!

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from AGM on 15 Nov 2023
Dear Laura,While we strive for quality service, I am sorry that we failed to offer you an exceptional stay. We will continue to work hard to improve and earn your future business.Safe Travels,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
Love the front desk staff
Stayed 1 night in Nov 2023
Response from AGM on 15 Nov 2023
Dear Jennifer,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. We hope to welcome you again soon.Safe Travels,

8/10 Good

denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Two issues: Originally told by clerk at desk that Expedia put us in a walk up accommodation. We had to explain that we needed an elevator because both of us are handicapped. After a few minutes she moved us to a room elevator access.Secondly, the door to room 222 would not open to exit the room. We struggled with it and finally opened.
Stayed 1 night in Nov 2023
Response from AGM on 12 Nov 2023
Dear Denise,Thank you so much for letting us know your thoughts regarding your stay! We apologize for the inconvenience that you experiece regarding your room and entry door. We will continue to work hard to improve and dedicate ourselves to offering the type of stay you deserve.Thank you so much for sharing your feedback.Be Safe!

4/10 Poor

William

Stayed 2 nights in Nov 2023
Response from AGM on 3 Dec 2023
Dear William,Thank you so much for taking the time to rate our hotel. our goal is to ensure that all of our guests leave 100% satisified, please accept our sincerest apology for our shortcomings.Thank you again for staying! We hope that you will give us another try whenever your travels bring you to our city.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from AGM on 8 Nov 2023
Dear Jessica,Thank you for staying with us. We are glad to hear that your stay has been pleasant. When your travels have you to return to Savannah we would love to welcome you again.Safe Travels

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from AGM on 8 Nov 2023
Dear Emily,Thank you for staying with us. We are glad to hear that your stayhad been pleasant.Thank you again for letting us know how we're doing and we certainly look forward to seeing you again soon!Warm Regards,

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from AGM on 1 Dec 2023
Thank you for your rating. We are glad that you stayed with us. Be safe and we hope to see you soon!

8/10 Good

Patrick

Liked: Staff & service, room comfort
The hotel is in a great location. The room was a bit dated particilarly the bathroom. The pool area is nice and the staff is friendly.
Stayed 5 nights in Oct 2023
Response from AGM on 31 Oct 2023
Dear Patrick,Thank you for staying with us. We are glad to hear that your stay have been well. Please stay with us again soon when our newly renovated rooms will be done in March.Once again , I appreciate you taking the time to share your feedback!!

8/10 Good

Adeline

Stayed 3 nights in Oct 2023
Response from AGM on 15 Nov 2023
Dear Adeline,Thank you for your rating. We are glad to hear that your stay has been pleasant. We hope to see you again whenever your travels bring you to our beautiful city.Be safe!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and convenient located. Enjoyed the stay and would absolutely recommend.
Stayed 1 night in Oct 2023
Response from AGM on 22 Oct 2023
Dear Michael,Thank you for staying with us. Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon whenever your travels bring you to our city again!Be Safe!!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Convenient to the trolleys and we walked to Forsyth park. First time to Savannah. Would definitely stay here again. Great breakfast.
Stayed 1 night in Oct 2023
Response from Anthony on 15 Oct 2023
Hi Carrie,Thank you for your recent stay with us. I'm thrilled to hear that you found our location suitable and convenient to locatl attractions. I will gladly share your comments with the staff, so that they will know that they are doing a great job. Please come and visit us again soon.

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rug in the room was frayed. They ran out of food at breakfast 30 min before it was over.
Stayed 2 nights in Sep 2023
Response from AGM on 7 Oct 2023
Dear Peggy,Thank you for taking the time to write a review about your recent experience with us. We apologize for the displayed of our rooms, we will be undergoing renovations in December. Please accept our apology for the shortcomings of breakfast running out of food. Thank you again for letting us know and we look forward to seeing you whenever your travels bring you through Savannah.Be Safe!

10/10 Excellent

Anne

Stayed 1 night in Sep 2023
Response from AGM on 7 Oct 2023
Dear Anne,Thank you for your rating! I am pleased that you enjoyed your recent stay with us. Visit us soon, whenever your travels bring you through our beautiful city!Safe Travels!!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 7 Oct 2023
Dear Heather,Thank you for your rating! We are glad to hear that your stay had been pleasant. We take great pride in delivering upon every one of our guests' needs so thank you again for letting us know how we're doing.Safe Travels!

6/10 Okay

angela

Disliked: Cleanliness
Stayed 6 nights in Aug 2023
Response from AGM on 20 Sept 2023
Dear Angela,Thank you for your rating. Our goal is to ensure that all of our guests leave 100% satified, please accept my apology for our shortcomings. Thank you for staying, we hope to see you in the near future.

6/10 Okay

Joao

Stayed 7 nights in Sep 2023
Response from AGM on 15 Sept 2023
Dear Joao,Thank for staying with us.Thank you for taking the time to write an review.Be Safe!!

10/10 Excellent

Krishnamurti

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable with excellent breakfast option,clean,staff friendly , easy accessibility to destination
Stayed 12 nights in Aug 2023
Response from AGM on 9 Sept 2023
Dear Krishnamurti,Thank you for staying with us we are glad to hear that your stay has been awesome. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.