Exterior

Reviews of Hyatt Regency Savannah

4 out of 5
Hyatt Regency Savannah
2 W Bay St, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2055 out of 3226 reviews" "
Rating 8 - Good. 653 out of 3226 reviews" "
Rating 6 - Okay. 280 out of 3226 reviews" "
Rating 4 - Poor. 152 out of 3226 reviews" "
Rating 2 - Terrible. 86 out of 3226 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Hyatt Regency, and would probably stay again. It is very convenient to all areas of Savannah. The staff are very helpful, friendly and efficient. Late one night we watched a crew member use a long pole to clean areas that would probably go unnoticed in most hotels. The walls are a little thin and neighbors can be heard occasionally. Some areas are showing signs of wear and tear, but nothing major (Mirror peeling). Almost $50 a day additional to park is probably excessive but again it's convenient. Overall, a good place to base a Savannah visit out of, but there are cheaper alternatives.
Stayed 3 nights in May 2024
Response from Director of Operations on 27 May 2024
Dear Anthony, Thank you for sharing about your stay at Hyatt Regency Savannah. We are glad to read you had a comfortable stay and that you liked the service provided by our staff. We will share your compliments with them. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Ivan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Its a nice Hotel with only one problem, some in the staff are just fabulous, but others knock you down, make you feel "taken" and ridicule you for questioning ghost charges that double your bill.
Stayed 1 night in May 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful ! Very accommodating & relaxing!
Stayed 1 night in May 2024
Response from Director of Operations on 26 May 2024
Dear Keith, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, beautiful hotel situated in the heart of Savannah historic district.
Stayed 2 nights in May 2024
Response from Director of Operations on 25 May 2024
Dear Vickie, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Idalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel had multiple sitting area, bar, restaurant and a great view of the bay.
Stayed 1 night in May 2024
Response from Director of Operations on 25 May 2024
Dear Idalia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our amenities and incredible views. It was a pleasure hosting you, and we look forward to your return!Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Denise, Bealeton

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff were very pleasant and professional.The location to restaurants and activities was great. The only thing I would change is the restaurant, not so great..
Stayed 3 nights in May 2024
Response from Director of Operations on 26 May 2024
Dear Denise, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 26 May 2024
Dear Casey, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Savannah, and we look forward to welcoming you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Sophia

Stayed 4 nights in May 2024
Response from General Manager on 26 May 2024
Dear Sophia, It was a pleasure having you as our guest at Hyatt Regency Savannah. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 25 May 2024
Dear Jessie, Thanks for the outstanding rating! We are delighted your time at Hyatt Regency Savannah was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Zacharia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly convenient, very clean, quiet, great staff, nice rooms and views of the city and river. Loved the free beer and wine tasting each night. Lots of places to hang in the lobby and watch the boats go by. Was upgraded to a spacious suite. Parked in the garage across the street for cheaper than valet. Will stay next time.
Stayed 2 nights in May 2024
Response from Director of Operations on 23 May 2024
Dear Zacharia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is perfect.
Stayed 1 night in May 2024
Response from Director of Operations on 23 May 2024
Dear Richard, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Operations on 23 May 2024
Dear Gina, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect! Very clean and friendly staff. Would highly recommend.
Stayed 1 night in May 2024
Response from Director of Operations on 24 May 2024
Dear Gina, Thank you for sharing your experience at Hyatt Regency Savannah. We are glad our location perfectly suited your travel needs and that our associates helped elevate your visit. We appreciate your recommendation and look forward to your return. Best Regards, Jason Calderala Director of Operations

4/10 Poor

Olga

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I would not recommend this hotel to anyone. The way it was designed allows too much noise into the rooms that face the lobby due to the large windows. You can hear people talking, dogs barking, etc., either install soundproof glass or get rid of the windows.
Stayed 3 nights in May 2024
Response from Director of Operations on 22 May 2024
Dear Olga, Thank you for reviewing your stay. We are very sorry your stay was disrupted from noise due to external factors. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Belinda

Travelled with family
The Hyatt didn’t disappoint, they even allowed early entry at 10:30 instead of 4:00.
Stayed 1 night in May 2024
Response from Director of Operations on 22 May 2024
Dear Belinda, As a World of Hyatt member, we appreciate your loyalty and are glad we could welcome you to Hyatt Regency Savannah. We are delighted to read you liked our check-in process and that you liked your early check-in. Thank you for the terrific feedback! It was a pleasure hosting your visit, and we look forward to your next return.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic view of cargo ships coming down the River. Valet service extremely overpriced and poorly managed.
Stayed 2 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Susan, Thank you for taking the time to share your experience with us. We're glad to hear that you found the views from your room to be spectacular. However, we are sorry for the disappointment you had with the Valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. It was a pleasure hosting your visit here at Hyatt Regency Savannah. Come back to see us again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the river
Stayed 2 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Christopher, Thank you for choosing us and for the outstanding review. We are glad our location near the river added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food in the restaurant was terrible. Couldn’t eat it. Had southern fried chicken and shrimp and grits. Southern fried chicken tasted old. I understand it is not fried fresh at time of ordering. This should be off the menu. Nothing about that meal was good. Shrimp and grits was too spicy.
Stayed 1 night in May 2024
Response from Director of Operations on 22 May 2024
Dear Micahel, Thank you for being our guest at Hyatt Regency Savannah and for the nice rating. We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We hope you will give us another opportunity to provide you with the outstanding visit for which we are known.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Teri

Travelled with family
Wonderful stay!
Stayed 2 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Teri, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful town
Stayed 1 night in May 2024
Response from Director of Operations on 20 May 2024
Dear Becky, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Loy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wondeful location.
Stayed 2 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Loy, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

4/10 Poor

Veronica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No windows. Carpet everywhere. Not clean.
Stayed 1 night in May 2024
Response from Director of Operations on 20 May 2024
Dear Veronica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear David, Thank you for letting us know your visit to Hyatt Regency Savannah was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Joseph, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, Nice Hotel, has amenities. Didnt like that wasnt told my room was facing the internal elevator wall (not internal lobby).
Stayed 4 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Joseph, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 1 night in May 2024
Response from Director of Operations on 20 May 2024
Dear Kenneth, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Vanessa W

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Vanessa W, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Bernhard

Business traveller
Liked: Cleanliness
Hyatt "Light" at best.
Stayed 3 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Bernhard, hank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Kevin P

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, a nice 3* hotel. Front desk and concierge were pleasant and helpful. Chambermaid skipped our room on our thitd day. The river view room was nice and comfortable. The view itself was meh. Although it never failed to startle when you looked up and a behemoth tanker was filling the window. They are surprisingly quiet. The room only had one comfortable chair to sit in. But the lobby more than made up for it. Access to Bay Street, and River Street were excellent. The Hyatt’s location is why we chose it in the first place and it worked as we hoped. The Moss & Oak restaurant’s food is meh. Basically, downtown prices for average food. The bar prices were more acceptable. Final note, the pillows are terrible.
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Kevin. Thank you for sharing your experience with us! We are pleased you had a great stay at Hyatt Regency Savannah. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Patrick, La Habra Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 18 May 2024
Dear Patrick, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Linda, Morgan Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They just couldn’t find my car at the valet, they had misplaced my keys and had us going to the front of the hotel and then back down.
Stayed 1 night in May 2024
Response from Director of Operations on 17 May 2024
Dear Linda, Thank you for taking the time to review our hotel. While we appreciate your perfect rating, we apologize for the concern you outlined about our valet service. We take all guest comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property. Your input is valuable to us, and thank you for bringing this matter to our attention. At your convenience, please feel free to reach out to the hotel directly.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long wait lines for checking in and purchasing items at store. No free coffee service until after 8am.
Stayed 1 night in May 2024
Response from Director of Operations on 17 May 2024
Dear Daniel, Thank you for sharing about your stay at Hyatt Regency Savannah. It is great to hear you enjoyed your overall visit. However, we apologize for the concerns you had with our service. Your total satisfaction is our top priority; therefore, we regret the frustration and inconvenience this caused. Your feedback is important to us, and we will use it to improve our services going forward. We hope to welcome you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff offered all the qualified perks and upgrades warranted to me. Thank you!
Stayed 1 night in May 2024
Response from Jason Calderala Director of Operations on 15 May 2024
Dear Jonathan, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Denishia M

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel! We enjoying staying here when visiting Savannah.
Stayed 1 night in May 2024
Response from Jason Calderala Director of Operations on 15 May 2024
Dear Denishia, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walking distance to everything, all the amenities you will ever need for a weekend trip.
Stayed 2 nights in May 2024
Response from Jason Calderala Director of Operations on 15 May 2024
Dear Dylan, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly regarding our exceptional amenities and convenient location. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was next to elevator. Noisy people coming & going. $35 per night “convenience” charge.
Stayed 3 nights in May 2024
Response from Jason Calderala Director of Operations on 14 May 2024
Dear Paul, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Raymond

Travelled with family
Liked: Amenities
Our stay was good but when we got to the hotel to check in they told us they didn’t have a room with a king bed, only two double beds. I was not at all happy. After being told several times “I’m sorry for the inconvenience” I told them I expected a large discount. I made the reservation several weeks ago and specifically ask for a king bed because I’m 6’4” tall and would not be comfortable in a double bed. He went to talk to his supervisor and when he came back they magically found a room with a king bed. Wasn’t a good way to start our stay in Savanah.
Stayed 2 nights in May 2024
Response from Director of Operations on 13 May 2024
Dear Raymond, Thank you for being our guest at Hyatt Regency Savannah and for your constructive feedback. We are truly sorry for the inconvenience you faced with your reservation upon arrival. We will address your comments with the appropriate individuals to ensure these issues are not repeated in the future. On a positive note, we are glad to know that your overall stay was pleasant and that you enjoyed our comfortable accommodations. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome with the ships coming in and out and great view.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 13 May 2024
Dear Nicholas, Thank you for taking the time to review your stay at Hyatt Regency Savannah and for your fantastic feedback. We are pleased to know that your experience was perfect in every way possible. We are particularly glad that you enjoyed our beautiful views from your room. Thank you again for choosing us, and we hope to welcome you back soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and everything around. It has a beautiful view and everything is within walking distance. Just thought the place needs an update as far as curtains (stains), bathroom (just highly used) and TVs are outdated. I would definitely stay again.
Stayed 1 night in Apr 2024
Response from Jason Calderala Director of Operations on 11 May 2024
Dear Jason, Thank you for sharing your experience. We are glad you loved our location near River Street and enjoyed the spectacular Savannah River views. However, our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for being our guest at Hyatt Regency Savannah, and we hope to see you soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Patricia V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd trip to the Hyatt Regency in Savannah. I wouldn’t stay anywhere else💜💜✈️✈️
Stayed 3 nights in May 2024
Response from Director of Operations on 9 May 2024
Dear Patricia, Thank you for the fantastic review and we appreciate you choosing to stay with us again. It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we look forward to seeing you again soon. Best Regards, Jason CalderalaDirector of Operations

8/10 Good

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just in front of the river, best location, walkable distance, so friendly staff.! Too Expensive valet parking!
Stayed 1 night in May 2024
Response from Director of Operations on 9 May 2024
Dear Juan, Thank you for choosing to stay with us at Hyatt Regency Savannah. We are glad to know you had a pleasant stay overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting all of your expectations regarding valet parking charges and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Director of Operations on 26 May 2024
Dear Kevin, Thank you for rating your stay at Hyatt Regency Savannah. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Delese

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for my first solo stay in Savannah. Staff were very welcoming. 7th floor room was perfect for watching the container ships come down the river. Staff did excellent job cleaning my room.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 6 May 2024
Dear Delese, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Alisha, Waterford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in amazing location near everything
Stayed 2 nights in Apr 2024
Response from Director of Operations on 4 May 2024
Dear Alisha, Thank you for your gracious review of Hyatt Regency Savannah. We are thrilled we exceeded your expectations and that you enjoyed our luxurious property. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Savannah. Best Regards, Jason Calderala,Director of Operations

6/10 Okay

Bonnie

Travelled with group
Liked: Amenities
The sliding glass patio door was very hard to get open and closed and our personal patio area was not clean
Stayed 4 nights in Apr 2024
Response from Director of Operations on 4 May 2024
Dear Bonnie, Thank you for being our guest and sharing your feedback. We hope your overall stay was pleasant; however, we are sorry for the issue you had with the door and housekeeping oversights. We will share this with the concerned teams to ensure a better guest experience. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Criss

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay
Stayed 1 night in May 2024
Response from Director of Operations on 4 May 2024
Dear Criss, We appreciate you choosing Hyatt Regency Savannah and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future.Best Regards, Jason Calderala,Director of Operations

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from Jason Calderala Director of Operations on 3 May 2024
Dear Carole, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! Thank you for choosing us, and we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in May 2024
Response from Jason Calderala Director of Operations on 3 May 2024
Dear John, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and professional staff.
Stayed 1 night in May 2024
Response from Director of Operations on 4 May 2024
Dear Russell, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Hyatt Regency Savannah. We hope to welcome you again soon.Best Regards, Jason Calderala,Director of Operations

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Operations on 4 May 2024
Dear Giuseppe, We are thrilled you had a pleasant stay at Hyatt Regency Savannah, and we appreciate the kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Awesome room. Really nice staff.
Stayed 1 night in Apr 2024
Response from Jason Calderala Director of Operations on 3 May 2024
Dear Lourdes, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our comfortable accommodations and great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations