Satra Trip

Pros: -Pool stayed cold so it was always refreshing. -Villa was very "IG worthy". -Restaurant staff were kind and the service was fast. -View from the restaurant was nice. -Complimentary shuttle that takes you to central Ubud. Cons: -AC was awful. I was constantly hot and had to resort to the pool/shower to cool down. During the night I slept with a bag of ice on my head, but still woke up several times sweating once the ice melted. -Reception was VERY pushy with booking spa service. Would interrupt us at breakfast and wouldn't take no for an answer. -The bathroom had an indoor-outdoor situation that let mosquitoes/bugs into the room. You have to sleep with the bug net around the bed which further adds to the temperature issue. -Shuttle service was very limited (only 12pm-8:30 pm every 2-3 hours). -Restaurant food was bland except for pastries/jams. -One staff member was highly inappropriate (Felix). During our ride, he went into great detail about his financial hardships and made us feel almost as if we had to give him a good tip or that we were bad people/greedy. He also searched me and my partner up on Instagram and tried to add us both. He liked an inappropriate picture of me from over 2 years ago which made us both uncomfortable. We cancelled our ride with him and he called the hotel while he wasn't working to try and speak with us. Very uncomfortable. I have tried contacting the hotel about this and no response for 4 days now.

What an incredible experience in paradise! The hotel grounds, restaurant and spa are all beautiful enough to be from a fairy tale! Everyone was top quality, but we cannot say enough about the helpful front desk staff. Also - if you’re going that way with your sweetheart, a couple’s spa treatment with a flower bath is a must do! Surreal moment in true paradise.

Good breakfast but internet is not good.

The room we stayed in was the Saraswati Royal with great Balinese art deco and a lovely outdoor shower. Breakfasts were great next to the lotus pong in the temple. All the staff were super friendly and helpful. We had massages everyday while we were staying with them and they were great.

The property, the view from the villa, the staff and the quality of the service: everything was perfect!! We can't wait to go back.