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Reviews of Comfort Inn Sarnia

2.5 out of 5
Comfort Inn Sarnia
815 Mara St, Sarnia, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 501 reviews" "
Rating 8 - Good. 196 out of 501 reviews" "
Rating 6 - Okay. 58 out of 501 reviews" "
Rating 4 - Poor. 21 out of 501 reviews" "
Rating 2 - Terrible. 17 out of 501 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would say is go to breakfast when it first comes out so it is fresh. Staff were wonderful. Rooms were clean and new with comfortable beds. Was very impressed!
Stayed 2 nights in May 2024
Response from Barb on 13 May 2024
Kathy I was our pleasure to have you stay with us. We thank you for the kind words and hope you will be back again.

8/10 Good

Debra

Business traveller, Travelled with partner
Liked: Amenities
Well taken care of. Clean and good breakfast.
Stayed 1 night in Apr 2024
Response from Barb on 30 Apr 2024
Thanks so much for the kind words. It was our pleasure to have you stay with us and we hope you will be back soon!

10/10 Excellent

AHMED

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from Barb on 30 Apr 2024
Thanks for the great score. We appreciated it!

6/10 Okay

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall good however I had a noisy heating/ac unit which made it difficult to sleep
Stayed 1 night in Apr 2024
Response from Barb on 30 Apr 2024
Linda I am so sorry you were disturbed by the HVAC. I will have maintenance look in this. Hopefully you will give us another chance to make a better impression.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Apr 2024
Response from Barb on 30 Apr 2024
Hi Robert While we thank you for the great score I am taking by your comment that you were on the highway side. When booking please look for "away from the street" and you may like it better.We hope you will give us another chance

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barb on 30 Apr 2024
Thanks for the great score Christine. The staff and I hope you will be back again

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean 5 Staff 4 Beds 4 Towels 3 small Breakfast 2-3 Value 4 Safety 4
Stayed 1 night in Mar 2024
Response from Barb on 11 Apr 2024
David thanks for you breakdown of your score. We appreciate the time and we hope you will be back again.

10/10 Excellent

Farzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barb on 11 Apr 2024
Thanks for stay at the Comfort Inn Sarnia we appreciate your score and we hope you will be back again.

8/10 Good

Craig

Liked: Amenities
It was a great place
Stayed 1 night in Mar 2024
Response from Barb on 30 Apr 2024
Thanks Craig...Hope you will be back again.

8/10 Good

Darren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great overall, but the lobby had a lingering cigarette smell that permeated the entire floor. I suppose nothing can be done as it is the smoking clientele that produces the odor. None the less, that is my only gripe. Everything else was great. Clean rooms, friendly helpful staff, good breakfast that starts at 530am, which was great because my kids get up very early.
Stayed 1 night in Feb 2024
Response from Barb on 11 Apr 2024
Hi Darren Thanks for staying with us and for reviewing our hotel. We do have many guests entering from outside who have been smoking and we do try to use a spray often to eliminate the odour, It is unfortunately not something we can prevent. I am glad you enjoyed other things about the hotel and hope you will come back again.

6/10 Okay

Dan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Hotel was ok. Rooms modernized. Staff very friendly. This is right on the highway so be sure to get a residential side room not highway side. More expensive but much quieter. Breakfast is processed. Its edible but nothing to write home about. There are a couple hotels in the same area but other side of the highway that are a bit further back so quieter and breakfast is better for the same price.
Stayed 4 nights in Feb 2024
Response from Barb on 11 Apr 2024
Dan thanks for your review. I am sure had you booked on the highway side you may have enjoyed your stay better.We hope you will be back.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Modern clean updated rooms.
Stayed 1 night in Feb 2024

8/10 Good

Megan

Stayed 1 night in Dec 2023

10/10 Excellent

Becky

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Sergio

Stayed 1 night in Dec 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

8/10 Good

NAZMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms recently refurbished very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms. Too many taxes now
Stayed 1 night in Nov 2023

10/10 Excellent

Khrista

Stayed 1 night in Nov 2023

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very friendly and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a funkie smell. However they moved us rooms no hesitation. Great service
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were pleased at the cleanliness of the property and the size of the room. We did not like being placed in a room that faced a 400 series highway which was very noisy. Also the property would not accept cash or a Visa Debit card for a security deposit which meant we had to call a friend to use his credit card. If the friend hadn't been available we would not be allowed to stay the night. Breakfast was cold and hard (eggs and sausage. Limited cereal options.
Stayed 1 night in Oct 2023
Response from Barb on 20 Oct 2023
Michael thanks for taking time to review our hotel. We have asked Expedia to send out out payment policy to all guests as they hide it well in the small print. Please let me know if you did not receive the email. All guests choose their room type when booking. The website states "street view" which is the highway. Rooms on the other side of the hotel have a higher rate. Next time you can look for a room that does not say street view or when checking in ask the front desk and they will upgrade you for the price difference. Hope these hints help and that we will see you again.

10/10 Excellent

Dianne

Stayed 1 night in Sep 2023
Response from Barb on 20 Oct 2023
Thanks for the great score Dianne. Hope to see you again.

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff very friendly fast check in.
Stayed 1 night in Sep 2023
Response from Barb on 20 Oct 2023
Lynn It was our pleasure to have you stay with us. Thanks for the great scores and the shout out to the staff. I will pass it on. Hope to see you again.

2/10 Terrible

John

Stayed 1 night in Sep 2023

2/10 Terrible

Marcello

Travelled with group
Disliked: Staff & service
The service are not too helpful.
Stayed 1 night in Aug 2023
Response from Barb on 20 Sept 2023
Marcello Thanks for choosing Comfort Inn Sarnia for your recent trip to our area. I am sorry to see you did not find the services helpful but further explanation of your comment would be very helpful. Hopefully you will give us a chance to make a better impression on a future stay.

10/10 Excellent

Sharron

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Updated and very clean room, friendly staff.
Stayed 1 night in Sep 2023
Response from Barb on 20 Oct 2023
Tiffany Thanks for the great review and the kind words for our staff. We definitely hear that often but it never gets old. Hope to see you again.

6/10 Okay

Theodoros, Maple

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Sujee

Stayed 1 night in Sep 2023

10/10 Excellent

Jasper

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right off the highway therefore it makes a get rest stop before crossing the board. The staff are extremely welcoming.
Stayed 1 night in Aug 2023
Response from Barb on 20 Sept 2023
Dear Jasper Thanks for staying at the Comfort Inn Sarnia.We are glad the location worked for you as being close to the border helps many guests. Your kind words are appreciated by the staff. Hope to see you again.

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The room was very comfortable. we took two queen beds and the room was big enough to move with the suitcases. The shower was clean and surprisingly big. Breakfast was good and everything we needed to start our day
Stayed 1 night in Aug 2023
Response from Barb on 20 Sept 2023
Dear Eddie So happy to hear you had a great stay. Hope to see you again.

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
The area it's quiet the hotel is comfortable the staff excellent
Stayed 2 nights in Aug 2023
Response from Barb on 20 Sept 2023
Dear Silvia Thanks for choosing the Comfort Inn Sarnia for you recent visit to Sarnia. The staff thank you for the compliment and we all hope you will be back again.

8/10 Good

David

Stayed 4 nights in Aug 2023
Response from Barb on 20 Sept 2023
Thanks for staying with us. Hope you will be back again.

8/10 Good

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with great staff
Stayed 2 nights in Aug 2023
Response from Barb on 10 Aug 2023
Dear Mehdi Thanks for the kind words. I will pass them on to the staff. I hope you will be back again.

6/10 Okay

Lance

Travelled with partner
Disliked: Staff & service
Bed frames were sharp.took off a chunk of skin, toilet seat height are for children, not a average height, not great for seniors, shower was excellent, small bathrooms.
Stayed 2 nights in Aug 2023
Response from Barb on 10 Aug 2023
Dear Lance I am so sorry. I will have maintenance look into that before the room is rented again. I apologize that this was not caught before you stayed in the room.

10/10 Excellent

LiWen

Stayed 1 night in Aug 2023
Response from Barb on 10 Aug 2023
Thanks for the great score. We are happy to see you enjoyed your stay and hope you will be back again in the future.

10/10 Excellent

Aniketh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with infant and the hotel and room was clean. Breakfast was good as well! Amazing experience
Stayed 1 night in Aug 2023
Response from Barb on 10 Aug 2023
Dear Aniketh It was a pleasure to have you stay with us. Thanks for the kind words. We hope you will be back to stay again.

8/10 Good

Tom

Travelled with family
Liked: Amenities
Arrived at midnight, the large Comfort Inn sign was totally missing. Hopefully it’s being replaced.
Stayed 1 night in Jul 2023
Response from Barb on 1 Aug 2023
On July 20st our area had a wicked wind storm that took done over 150 trees in the golf course 2 blocks away. We were happy we only lost 1 tree, many branches and our brand new sign which will of course be replaced as soon as possible. Hopefully the replacement we ordered on the 21st of July is here by next time you stay.

10/10 Excellent

Deborah M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl who checked us in was amazing
Stayed 1 night in Jul 2023
Response from Barb on 1 Aug 2023
Thank you for taking to review our hotel and giving a much appreciated shout out to the staff ! I have shared your scores with my staff, and they join me in thanking you. We take great pride in Comfort Inn and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023
Response from Barb on 20 Sept 2023
Deborah thanks for the great score and for staying with us. Hope you will be back again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, Great shower. Comfortable bed. Staff very good. Little pricey.
Stayed 2 nights in Jul 2023
Response from Barb on 26 Jul 2023
Thank you for choosing the Comfort Inn Sarnia for your recent stay in our area. We appreciate the kind words. I love to hear compliments on the staff and the words of encouragement from guests mean a lot to them. We hot you will be back again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance from Canatara beach park
Stayed 2 nights in Jul 2023
Response from Barb on 24 Jul 2023
Dear Jeffery Hope you had a great time at the concert. Canatara is the pride of Sarnia. A lovely beach and the park is amazing. Hope you enjoyed your stay and will be back again next year.

8/10 Good

Robin

Stayed 1 night in Jul 2023
Response from Barb on 20 Sept 2023
Dear Robin Thanks for choosing Comfort Inn Sarnia for your trip to Sarnia. We appreciate your score and hope you will be back again.