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"Front desk staff and restaurant staff were lovely and gave good service "

"I cannot recommend this hotel enough. The location was perfect. Looking at the mountains and snow falling every morning and evening was a dream. Easy access to restaurants, COOP grocery store and equipment rentals. Train is a 10 minute walk to get to the lifts and main skiing areas. The staff is amazing at Hotel Spinne, they were helpful and friendly. It was raining one of the evenings we were going out and they had umbrellas to use for guests. We also were leaving in the morning before breakfast was served and they offered to prepare us a breakfast to be delivered to our room the night before. When i tell you we could not have been more grateful for that as we had a 5hr travel ahead of us with tight train connections. Truly above and beyond hotel. Highly recommend and I will definitely stay here again. "

"Very friendly saff but we needed to go different building for breakfast and all food was located in very narrow carridor instead of the dinning room. It was crowded and didn’t look hygienic. I am very sorry but this not what I expected from hotel in Switzerland. I choose that place based on photos which are very beautiful. We stayed in 3 different hotels during our family Christmas trip and this was the biggest disappointment even the staff was excellent. I think they have to be more clear what to expect from the hotel to get the right customers. It should be budget hotel because restrictions of the buildings design. I would also recommend renovation. We enjoyed the stay but we will choose different hotel in the future. "