Search Hotels Near Saraland Plaza, Saraland

"When we arrive the front desk attend was not very welcoming, not sure if she was tried or didn't getting enough sleep, it was about 3p. She wanted to know if we booked with Expedia, as if it was a problem, after being checked in there wasn't any HOT WATER the next attend said Let it run for 10min, i stated to her my 63 year old husband just took a COLD SHOWER, and the water is still COLD. She stated we book full and she didn't know what to tell me. She will get the maintenence there in the morning, she stated she couldn't move us to another room because there wasn't any left. She stated she was going to call her Manager, i really didn't care who she called we're to old to be talking a COLD SHOWER. Thanks to whoever she talked with, she moved us the next day. And our stay was much better. "

"Clean room, lovely poor, very kind and welcoming staff they loved our English accent and had lovely conversations with them. "

"Everything was great"

"We came in and dropped our luggage off. The person at front desk barely spoke to us, but did let us leave our luggage behind front desk. We came back to check in (at check in time) and the ft desk said he would have to call and see if our room was ready. After a few minutes said was ok to go to room. Told us where stairs were. Elevator was advertised, but must have been broken. We asked for help to get luggage up stairs and he helped us. The maid was not finished with our room, so she came in and vacuumed. Brought us towels, but said washcloths and hand towels were jn dryer. She would bring them when they were ready. They never were brought to room. We couldnt call front desk as there isnt a phone in the room. So had to go find someone to get them. No one at ft desk. A what appeared to be a maintenance man helped us. The morning we left went downstairs to try and get help with luggage. No one at front desk. Had to struggle with the luggage ourself. Was steep staircase with skinny stairs and a curve at top. It was not easy. Three minutes after check out deadline two people miraculously appeared at front desk. There was a bowl to put your key in. No offer for a receipt or anything else. No kleenex in room, no trash can in bathroom. The two of us together couldn't open the window necessary to get out to advertised balcony. All in all horrible experience. "

"We will do better "

"Breakfast menu was great but there was only cranberry juice, the others were out. Clean room but mattress was saggy, not firm. Pillows were nice."

"Clean room, spacious, good breakfast, very comfortable stay. Would definitely book again. "

"Everything was amazing thanks to Mrs.Mary "

"Everything was great "