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Reviews of Omali São Tomé

4 out of 5
Omali São Tomé
Praia Lagarto, São Tomé Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 33 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel with comfortable rooms. The staffs are friendly and helpful. I had a great stay with them.
Stayed 1 night in May 2024

10/10 Excellent

Isis Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Mar 2024
Response from HBD Reservations on 12 Mar 2024
Dear Isis Natalia,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a very good experience during your stay at Hotel Omali. We hope to welcome you back in the near future for another enjoyable stay.

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! The pool and restaurant are very nice also. Safe and quiet, nice for relaxing.
Stayed 1 night in Feb 2024
Response from Omali Team on 4 Feb 2024
Thank you for sharing your positive experience with us at Hotel Omali in São Tomé. We are delighted to hear that you found our hotel to be great and our staff to be exceptional. It's wonderful to know that you enjoyed our pool and restaurant, as well as the overall safe and quiet atmosphere of the hotel. We strive to provide a relaxing and enjoyable environment for all our guests, and we are thrilled that you were able to unwind and have a pleasant stay with us. Your kind words are greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Thyago

Stayed 2 nights in Jan 2024
Response from HBD on 10 Jan 2024
Thank you so much for your wonderful 5-star review of Hotel Omali! We are thrilled to hear that you had a fantastic experience during your stay. It was our pleasure to provide you with excellent service and meet your expectations. We look forward to welcoming you back in the future for another exceptional stay at our hotel.

10/10 Excellent

Mark

Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic staff!
A really nice hotel on a beautiful island. The absolutely best thing with this hotel is the fantastic staff that is extremly helpful. They really do that little extra to help you any way they can. I can really recommend a stay at this hotel. You will not be disapointed
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the air-conditioning was switched on to cool the room prior to check in. Room was surprising roomy and really comfy. All the staff were super nice.
Stayed 2 nights in Jun 2023
Response from Omali Team on 2 Jul 2023
Thank you for taking the time to share your feedback regarding your recent stay at Hotel Omali. We truly appreciate your kind words and positive review.We are delighted to hear that you loved the thoughtful gesture of having the air-conditioning switched on to cool your room before check-in. Our team strives to anticipate our guests' needs and provide a comfortable and enjoyable experience from the moment they arrive.Furthermore, we are thrilled that our staff made a positive impression on you. Our team is dedicated to delivering exceptional service and creating a warm and welcoming atmosphere for our guests. We will certainly pass along your kind words to them, as it will serve as encouragement to continue providing outstanding hospitality.Thank you once again for choosing Hotel Omali. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

10/10 Excellent

Sérgio

Stayed 2 nights in Mar 2023
Response from Omali Team on 18 May 2023
Muito obrigado pela preferência durante a estadia em São Tomé, foi um gosto ter a sua visita! Até breve

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely oasis of calm, great food & pool area.
The Omali is an oasis of pristine calm in the chaos of São Tomé. The hotel and gardens / pool area are immaculate. The restaurant food was by far the best food in or near the capital. 5 mins from the airport (no noise). The beach is a bit grubby but far better than the town beaches. Local area was safe in the daytime when we went out although not a lot in the immediate area to see. I upgraded to a suite as wasn't much more but well worth it as room was huge.
Stayed 7 nights in Feb 2023
Response from Omali Team on 12 Mar 2023
Thank you very much for staying with us at hotel Omali Sao Tome, glad to know all was just perfect during your stay. Kind regards

10/10 Excellent

Fabian

Stayed 7 nights in Dec 2022
Response from Omali Sao Tome on 31 Dec 2022
Thank you for staying with us during your visit to Sao Tome, and also from the great feedback. All the team at Omali is happy to know you are satisfied with our service. We wish you a great 2023!

6/10 Okay

Xavi

Stayed 2 nights in Nov 2022
Response from Omali Sao Tome on 17 Nov 2022
Gracias por su evaluación, esperamos de nuevo su visita a nuestro hotel. Un saludo

10/10 Excellent

Clemens

Stayed 7 nights in Oct 2022
Response from Omali on 25 Oct 2022
Dear Clemens, thank you for your review, we are happy to know that you enjoyed staying with us at hotel Omali. Look forward to welcome you back again in Sao Tome.

10/10 Excellent

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were engaging, super helpful and friendly. The property is easy to reach from the airport with plenty of parking. It is well located to explore the island
Stayed 5 nights in Sep 2022
Response from Omali on 25 Oct 2022
Dear Brian, thank you for sharing your experience, our staff is happy to know that you enjoyed staying at Omali. Look forward to welcome you back in Sao Tome. Best regards!

10/10 Excellent

Leah, Milwaukee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a one of a kind location; the food and service was PHENOMENAL!
Stayed 2 nights in Sep 2022
Response from Omali on 25 Oct 2022
So happy to know that you had a marvelous time at Omali Sao Tome. Let us know when you are planning to come back to the islands. All the best,

10/10 Excellent

pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simpatia do pessoalizáreis
Stayed 1 night in Aug 2022

10/10 Excellent

Juerg

Stayed 3 nights in Jul 2022

10/10 Excellent

Sonia

Stayed 3 nights in Apr 2022

8/10 Good

Tianja

Travelled with group
Liked: Cleanliness, property conditions & facilities
This property is by far the best on the island but that speaks more to the inadequacy of the other hotels that to any superiority of this one. That said, although Omali is not a luxury hotel, it either has everything that you need or is within driving distance to everything that you need.
Stayed 6 nights in Jan 2022

8/10 Good

PAPA YAW KROBO

Stayed 3 nights in Sep 2021
Response from Omali on 21 Sept 2021
Dear Papa Krobo, Thank you so very much for your feedback about the experience at Omali São Tomé. We are looking forward to welcome again in October! Kind regards, The Omali São Tomé Team HBD Príncipe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à recommander
Très bon hôtel. Personnel à l'écoute. A recommander
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Carina on 9 Dec 2020
Dear guest, Thank you very much for your time to score us on Expedia platform. We are very happy to see you add a pleasant stay at Omali São Tomé. Hope to see you soon in this magical islands of São Tomé & Príncipe. Kind regards, Carina Diogo HBD Príncipe

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Tomali!
Just sitting by the pool waiting to check out. Beautiful surroundings and lovely pool. The service has been outstanding throughout
Stayed 1 night in Feb 2020
Response from Carina Diogo on 3 Feb 2020
Dear Grant, Thank you very much for your kind words. We hope you enjoyed your time at Omali São Tomé. Looking forward to welcome you back. Kind regards, Carina Diogo HBD Príncipe - Here Be Dragons

8/10 Good

Abou El M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable option in Sao Tome!
Great place, one of the best in Sao Tome
Stayed 4 nights in Aug 2019
Response from E-Commerce on 12 Aug 2019
Dear Abou El M., Thank you very much for your time to give us your feedback about your stay at Omali São Tomé, this elegante boutique hotel. We are glad to know you had a pleasant experience in São Tomé. One of our goals is the constant improvement of our service and our guests satisfaction. For that, we thank you very much for your review. When coming back to São Tomé or Príncipe Island, please do not hesitate to contact us. Looking forward to welcome you back in São Tomé & Príncipe, and in HBD Hotels. Kind regards, Carina Diogo E-Commerce Executive HBD STP – Investimentos Turísticos, Unipessoal, Lda. HBD ★ VALUES: SUSTAINABLE | TEAMWORK | AUTHENTICITY | RESPECT | SAFETY

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

DIOGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Confortable Hotel, with Very good Service. And amazing Swimming Pool Only problema is they make confusion a out payments and asked US tô pay again, when I already país by Hotel. Com.
Stayed 2 nights in Mar 2019

8/10 Good

aart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location for a one or two night stay as perfectly situated to explore the sights of Sao Tome. Could improve by offering feather pillows
Stayed 1 night in Jul 2018
Response from Omali on 20 Aug 2018
It was a pleasure to have your visit while on Sao Tome island. Thank you and look forward to welcome you back at hotel Omali.

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S Tomé Discovery
Best Hotel in the area in its the nearest to the airport. But in town. Need to get a car upon arrival.
Stayed 3 nights in Jun 2018
Response from Sales on 15 Jul 2018
Thank you for staying with us during your visit to São Tome. As you experiences all services, including rent a car and private tours are available in our reception so Guests can experience the best of São Tomé.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff especially Martinho. Made arrangements for local touring. Close to airport with free transfers. Good restaurant.
Response from Paulo Andrade on 12 May 2018
It was a pleasure to have your visit to hotel Omali Sao Tome. Hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly, helpful staff. Reliable airport transfers.
Response from Paulo Andrade on 12 May 2018
It was a pleasure, hope to welcome you again soon at hotel Omali São Tomé

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
Fabulous stay we couldn't have asked for more. The rooms, food and service were outstanding
Stayed 4 nights in Feb 2018

8/10 Good

Jane, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff
Happy to accomodate requests including storing luggage on the way back to the airport after staying elsewhere
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
It was perfect for our family vacation with my parents, my sister and our kids. We took the family suite. A little small but it was still worth it. The staff was very friendly especially Martino and Ivaneo!
Stayed 7 nights in May 2017

10/10 Excellent

Kunle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing place with staff that could actually speak English

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in S. Tomé
Located near the town´s small airport, it is a nice and well-managed property, having well-kept gardens, a nice pool, clean apartments, and a good restaurant. Breakfast and a tennis court are pluses. Internet service is adequate. Situado próximo ao pequeno aeroporto da cidade, trata-se de uma propriedade bem gerenciada, com jardins bem conservados, uma piscina agradável, apartamentos limpos, e um bom restaurante. O café da manhã (pequeno almoço) e a quadra de tênis são vantagens. O serviço de Internet é adequado.

10/10 Excellent

ROSÁRIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from HBD on 8 Feb 2024
Dear Rosário,Thank you so much for taking the time to leave a review. We are thrilled to hear that you had an excellent stay at Hotel Omali. Our team strives to provide exceptional service and a comfortable experience for all of our guests.We hope to have the pleasure of welcoming you back in the future for another memorable stay.Warm regards,The Hotel Omali Team

8/10 Good

Isis Natalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la distribución de la habitación y las instalaciones, buen servicio.
Stayed 7 nights in Dec 2023
Response from HBD on 10 Jan 2024
¡Gracias por su amable reseña de 4 estrellas! Agradecemos que le haya gustado la distribución de la habitación y las instalaciones, así como nuestro buen servicio. Esperamos tener el placer de darle la bienvenida nuevamente en el Hotel Omali.

6/10 Okay

Oscar Matts Peter

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checked in I was basically thrown a key and shown to my room. Don't know if they remembered me from the previous stay a few days earlier but either way they should have made an effort to describe amenities and so on. This visit I ate dinner at the restaurant and while the food was good I had to wait over an hour from ordering until the meal was served. The outdoor seating is facing the road outside the hotel and made it a less enjoyable experience. On my final day I had a night flight so I paid extra to have my room available until the transfer to the airport but despite this housekeeping came and tried to clean the room three times. I would recommend the Omali if you only intend to sleep there between flights or as an outpost for tours to Sao Tome city and neighboring areas. It seemed like there were better options if you were willing to stay further from the city
Stayed 3 nights in Oct 2023
Response from Paulo Andrade on 17 Nov 2023
Dear Mr Oscar Peter, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We appreciate your comments and understand the areas where we fell short of your expectations. Please allow us to address each concern individually and provide a justification for your experience.Firstly, we apologize for any confusion during your check-in process. Our staff aims to provide a warm and informative welcome to all our guests, regardless of whether they are returning or new visitors. We understand the importance of outlining the amenities available, and we apologize if this was not adequately conveyed during your check-in. Unfortunately the room wasnt yet avaialble at the time you arrived in the morning, but we will ensure our team is reminded to provide detailed information to our guests upon arrival.Regarding the long wait time for your dinner, we sincerely apologize for any inconvenience caused. Our restaurant strives to provide prompt service while ensuring each dish is prepared to our guests' satisfaction. However, during peak hours, unexpected delays can occur due to higher demand. We apologize for any inconvenience caused and will look into ways to expedite the service without compromising on the quality of our cuisine.We apologize for the inconvenience caused by our housekeeping team attempting to clean your room multiple times despite your request for late check-out. This miscommunication is unacceptable, and we will address it with our staff to ensure such occurrences are avoided in the future. Your comfort and privacy during your extended stay were of utmost importance, and we apologize for any disturbance caused.Lastly, we appreciate your recommendation of our hotel for guests who primarily require accommodation for transit or as a base for nearby tours. Indeed, the location of our hotel provides convenient access to Sao Tome city and its surrounding areas. Please accept our sincere apologies for the inconveniences you encountered during your stay. We greatly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Best regards,The Management Team at Hotel Omali

8/10 Good

Oscar Matts Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Only spent one night between flights. Staff was friendly during check-in. Breakfast was okay but a little limited in choices which is to be expected for a small island
Stayed 1 night in Oct 2023
Response from Paulo Andrade on 17 Nov 2023
Dear Mr. Oscar Peter,Thank you for taking the time to review your recent stay at Hotel Omali. We appreciate your positive feedback regarding the friendly staff and your overall experience during check-in. It is our goal to provide a warm and welcoming atmosphere for all our guests.We are pleased to hear that you found our breakfast to be satisfactory. While we understand that being on a small island may affect the variety of choices available, we strive to offer a breakfast buffet that caters to a wide range of tastes and preferences.Once again, we appreciate your review and hope to welcome you back to Hotel Omali in the near future. Should you have any specific requests or preferences for your next stay, please feel free to reach out to our team, who will be more than happy to assist you.Best regards,The Management Team at Hotel Omali

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Omali Team on 18 May 2023
Muito obrigado pela preferência durante a estadia em São Tomé, foi um gosto ter a sua visita! Até breve

10/10 Excellent

wilfried

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sauber ruhig und gutes essen incl. frühstück, umsichtiges freundliches gut ausgebildetes personal für diese insel sicher das beste hotel, die größe und lage ist auch sehr gut, abholung vom flughafen usw. tip top
Stayed 5 nights in Jul 2022

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

LOUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel
Situé à proximité immédiate de l'aéroport et de la plage ce bel ensemble hotelier cumule les bons points : personnels attentifs, propreté, chambre vaste et confortable et connection internet rapide. Restauration de qualité.
Stayed 1 night in Aug 2021
Response from HBD Príncipe on 19 Aug 2021
Dear Mr. Louis, Thank you very much for your kind words about the experience at hotel Omali! It was a pleasure welcoming you in São Tomé and hope you come back and visit us. Wish you a great day! Kind regards, The Omali São Tomé team

10/10 Excellent

Teresa Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um excelente atendimento,
Stayed 1 night in Apr 2019

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelo preço existem outras opções melhores.
Bom hotel, preço um bocado exagerado. Agua da piscina podia ser mais fria, pois nos dias de maior calor nem dá para refrescar. Praia em frente ao hotel nao é nada de especial, suja, pequena, se quiser uma mais calma para relaxar tem de ir de carro. Pertissimo do aeroporto 30min a pé, em contrapartida um bocado longe da cidade. As refeicoes em media rondam os 30-40€ por 2pax. Os quartos sao espaçosos mas ja apresentam sinais de uso, de humidades, a agua da base do duche apos dois banhos saia pelo canto. Pelos preços praticados tem algumas opcoes mais satisfatorias.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cet hôtel est le meilleur de Sao Tomé il mériterait d’etre Classé 5 étoiles Nous y avons séjourné 2 jours et rien à redire Propreté, personnel à l’écoute et réactif, petit déjeuner et dîner excellents Carte bleue Visa, MasterCard acceptée un réel + sur Sao Tomé Séjour très agréable
Stayed 2 nights in Mar 2019

6/10 Okay

Tina, Wien

Liked: Staff & service
Disliked: Property conditions & facilities
Great Service, poor rooms
Rooms are very old and run down, beach is dirty and with a street in between. Pool is very relaxing...
Stayed 1 night in Nov 2017
Response from Paulo Andrade on 21 Nov 2017
Dear Guest, thank you for your visit to Sao Tome. We regret that you haven´t enjoyed the beach in front of the hotel. As a community service the hotel cleans the beach twice per week however it is a public beach and we are not a beach resort. We are happy that you enjoyed the hotel and the pool which indeed is great, in the meantime all rooms are beeing refurbished so I am sure next time you visit us you will have an even better experience. Thank you and look forward to welcome you back again at hotel Omali