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Reviews of Ilha de Toque Toque Eco Boutique Hotel & Spa

4 out of 5
Ilha de Toque Toque Eco Boutique Hotel & Spa
Rodovia Dr. Manoel Hypolito Rego, 1285, Toque Toque Grande, São Sebastião, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 206 reviews" "
Rating 8 - Good. 74 out of 206 reviews" "
Rating 6 - Okay. 20 out of 206 reviews" "
Rating 4 - Poor. 5 out of 206 reviews" "
Rating 2 - Terrible. 3 out of 206 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Edeli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlights of my experience at the resort were the friendly and kind staff/team service, delicious food, the amazing massage therapy session and off course being close to nature. Thank you everyone for your love and attention during my stay. We will meet again soon!
Stayed 1 night in Dec 2023
Response from Andre Teston on 6 Feb 2024
Dear guest,Thank you for your kind words and for sharing your Expedia experience. We are thrilled to hear that you enjoyed our friendly staff, delicious food, rejuvenating massage and natural surroundings. Your feedback means a lot to us and we can't wait to welcome you back soon!See you later.

6/10 Okay

Gaudemia Louise, Highlands Ranch

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
This property is a good, hilltop romantic get away. The rooms are nice. We had one with the ocean view and it was relaxing. The issues with the room was it smelled weird like slightly of pee. The shower took a long time to get hot. It’s not very eco friendly to let the water run. One of the jets in our tub didn’t work and the drain leaked so it didn’t hold the water long. There cold water handle on the water filter jar was broken. The bed was comfy and the the mosquito netting was nice. If you have mobility problems this not the place for you. It’s on a hill and quite a climb up and down from the rooms up to the restaurant. Make sure you don’t have a schedule because it will take a very long time to get food. We had a group and it was always a 45 mins on food orders. The food however is good. The girls at the restaurant are young and need more training. We were constantly asking them to come back and take our orders. I caught one making fun of me one night for being happy with my dessert. Unfortunately for her I understand a bit more spoken Portuguese than she thought I did. Bring your Google translate app. Almost no one speaks English. The one person who did was lazy. Rather than address our English speaking table in English she would just talk to our one Portuguese speaker and make her translate for us. There is no transportation to any beach so you have to walk a way on the busy highway. The big beach had bugs & beach service. The little beach is best. Massage was good.
Stayed 2 nights in May 2022

8/10 Good

kleber

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice view
Stayed 3 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
O ponto forte é a localização, com uma vista bonita. A pousada é OK, muito longe de um serviço superior como difunde ser. O quarto tem cheiro forte de mofo. O serviço é regular e bastante heterogêneo. A recepção é sofrível, mas as equipes do restaurante e da limpeza são muito educadas e muito esforçadas. Falta uma supervisão junto deles pra dar ritmo e resolver questões de exigência maior. Serviço de praia não oferece toalhas no local (você tem que pegar na recepção do hotel), e o horário é bem reduzido - só até 17h, e não tem como deixar o carro no estacionamento após esse horário). A reserva silver do hoteis.com oferece uma garrafa de espumante como cortesia. Solicitei na recepção, mas fui informado que o hotel desconhece essa política. Não voltaria e não recomendo do ponto de vista custo/benefício.
Stayed 3 nights in Nov 2020
Response from Cristiano Silva on 10 Dec 2020
Olá, agradecemos a visita e avaliação. Ficamos chateados que a sua experiência conosco não tenha atendido as suas expectativas e saiba que a nossa casa estará de portas abertas para que retornem e vivenciem o melhor que o ITTBH pode oferecer. Ate breve

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. My girlfriend and I had a great time. The beach was amazing! We loved the food and everyone was super friendly. The pool and spa were amazing. We got a great massage and met interesting people. 100% we would go again!!
Stayed 2 nights in Mar 2020
Response from Andre on 16 Mar 2020
Dear guest, We appreciate your visit and evaluation. See you later!

8/10 Good

Alline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
The Hotel was great, but since we didn’t have a car to walk to the beach wasn’t safe and there wasn’t a hotel driver to take us to local beaches, but overall was good, place very comfortable and very clean, sadly we was in a room right next a construction area so we couldn’t rest on the day we got sick. We were on a 4 days honey moon and got a virus and both of us got very sick for an entire day and had to be stuck in bed. But the room service and one of the works did an outstanding job checking on us his name was Cristiano did a very nice job checking on us thank you for the hospitality. Too bad we couldn’t reach to the beach. We will try to be back soon, Though thank you
Stayed 3 nights in Jun 2019
Response from Andre on 10 Jul 2019
Hi Aline, we appreciate your visit and evaluation. We are delighted that you have enjoyed our hospitality. We look forward to a new visit soon. See you later!

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Edson Pavão on 22 Aug 2018
Caro Renato, agradecemos por nos visitar e pela avaliaçao

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Julie, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect addition to your Brazilian vacation!!!
Wonderful place!! We stayed here mostly by accident as we waited too long to book on Ilhabela and planned instead to stay in the nearby town and go to the island for a day trip. We arrived here a little too late in the day and realized it was in Toque Toque, a bit too far to trace to Ilhabela at that time. That said, it didn't matter at all. We were immediately convinced to forget our plans and take as range of all this hotel had to offer - incredible room with big porch and hammock, very close to beautiful beach with a great dose of Brazilian culture without being overcrowded, etc. The hotel staff was amazing, spoke English, and helped us with everything we needed. One guy even helped us get out Manuel car up the incredibly steep driveway because I was too terrified to do so. Cable TV has a lot of English channels. The wi-fi in our room didn't work but I assumed it was because we were in the farthest away room from the main lodge, but we weren't here to get online (and it worked in main lodge). Also.. Amazing breakfast!!!

8/10 Good

Louise , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful Pousada, amazing view from balcony
Spent a relaxing four nights here before a family wedding on a neighbouring beach. Very peaceful and ideal for couples looking for a romantic get away! The only downside is that you have to get in your car to go anywhere although we did walk to the two nearest beaches. The entrance to the hotel is on a tricky bend but staff are helpful in getting out onto the road. Really loved our room, definitely worth getting one with a view and hot tub on balcony. Very private and not overlooked. Fabulous views.

8/10 Good

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort
Looks like Hawaii
Beautiful hotel overlooking the ocean. Need to drive to beach, other restaurants, and town. Perfect for one or two nights away from everything. Hotel restaurant food is good, but service was slow. I would return.

6/10 Okay

Thomas, Weston Florida

Liked: Cleanliness
Best for a couples vacation
This trip was for work. This hotel is best for a couples weekend

8/10 Good

Adrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andrew, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views, great place to relax!
Simply amazing views and a great hotel. Stayed in the Presidential suite which is huge and has a great balcony with stunning views. Easy access to several nearby beaches with free chairs and umbrellas available at the closest one. Employees are all very friendly.
Response from Edson e Renata on 4 Nov 2015
Dear Andrew, Thank you very much for taking the time to review our hotel. Our guests feedback are very importante. Thank you also for all compliments. We hope to see you back soon.

10/10 Excellent

paulius, flanders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This is great hotel in the Toque Toque Grande beach. Great get away with beautiful views. My GPS sent us to wrong address- it is not in Sao Sebastiao, but in Toque Toque Grande, which is about 15 km south from Sao Sebastiao on the BR-101 route. The hotel has a sign on the BR-101 route.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Curuco, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read Carefully!!!!!
The Negative: Bed Bugs!!!!! Horrible Room Smell!!!!!! And old food for breakfast. The room had a very strong odor of dirty clothes, the pillows couldn't even be used due to the strong odor that came from them. The bed was covered with bed bugs and the cover had stains of dirt. We informed the hotel night watch person and he pretended that nothing was going on and that everything would be fixed in the morning. We waited for the morning person to come by and we expressed our concerns, they still did not removed the pillows nor the cover, they only changed the thin blankets. My wife and I had to leave the hotel after the second day unfortunatley due to the lack of cleaning-less. The Positive: The hotel is located in a nice area close to a private beach. The gardens and exterior of the hotel are well maintained.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise 3 hours from São Paulo
We have stayed in quite a few pousada in Brazil and this now is top of our list of favorites so far. If you get a room with ocean view, you will not regret it. Also considering how uncomfortable beds usually are in Brazil to gringo tastes, these beds are wonderful pillowtops that we were sleeping soundly for for 10,11,12 hours every night. Highly attentive staff, and while not many spoke English, menus and instructions abound everywhere in English.

10/10 Excellent

Leo, Washington State, EUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Lover's Get-Away
This Hotel has a beautiful, romantic setting with quiet, private rooms. The staff was friendly and very helpful. Our stay was lovely and we had a fabulous time. Rarely have I stayed at a hotel where I felt so welcome. We didn't want to leave, and have decided to return every year for a quiet getaway. Morning breakfast was fantastic, and I can't recommended it highly enough!

2/10 Terrible

W.S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely wasted money
They cannot speak English. Poor services.

10/10 Excellent

CINTIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Edson Pavão on 6 Jan 2024
Prezada Cintia,Agradecemos imensamente pela avaliação. Ficamos muito felizes que tenha sido uma experiência memorável.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Edson Pavão on 6 Jan 2024
Caro Hóspede,Agradecemos pela avaliação. Sentimos que sua experiência não tenha sido plenamente satisfatória. Trabalhsamos incansavelmente para atingir este objetivo. Sugerimos sempre contatar a equipe enquanto estiver hospedado pois estamos preparados para resolver inúmeras situações que podem ocorrer durante a estadia.De qualquer forma, fica o convite para um retorno onde temos certeza poderemos encantá-los positivamente.Paz e bem!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção na região.
Excelente restaurante. Funcionários atenciosos. Bela vista da praia, mas sem acesso direto. Tem um local reservado para os hóspedes na praia. Mas é necessário usar o carro para ir até o local.
Stayed 1 night in Sep 2023
Response from Equipe Ilha de Toque Toque on 19 Oct 2023
Agradecemos muito por compartilhar sua experiência no nosso restaurante e por apreciar nosso atencioso serviço, bem como a vista deslumbrante da praia. Valorizamos muito sua avaliação.

6/10 Okay

Claudiane

Liked: Cleanliness
A vista do hotel é linda e a jardinagem maravilhosa. A proposta se ser um hotel de charme é legal, mas achei as instalações meio ultrapassadas e o serviço não era exclusivo, nem charmoso.
Stayed 1 night in Aug 2023
Response from Andre Teston on 23 Aug 2023
Agradecemos seu feedback sobre a estadia e os seus elogios à nossa vista e jardinagem. Lamentamos que as instalações não atenderam às suas expectativas de modernidade, porém ressaltamos que na nossa proposta Eco Friendly adaptamos o nosso hotel de forma sustentável a Mata Atlântica nativa, oferecendo um ambiente natural e despojado, sem ostentação.No que diz respeito ao serviço, não ficou claro para nós o porque do comentário, porém reforçamos nosso compromisso com a personalização e a exclusividade, valores intrínsecos às características únicas que nos definem como um hotel boutique.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nossa estadia foi sensacional, staff e a acomodação foram incríveis
Stayed 2 nights in Aug 2023
Response from Equipe Ilha de Toque Toque on 22 Aug 2023
Agradecemos imensamente pelo seu elogio! Estamos felizes em saber que vocês tiveram uma estadia sensacional com nossa incrível equipe e acomodações. Esperamos recebê-lo novamente em breve!

10/10 Excellent

Maria Paula

Stayed 1 night in Aug 2023
Response from Equipe Ilha de Toque Toque on 22 Aug 2023
Ficamos encantados com seu feedback positivo! Mal podemos esperar para recebê-los novamente!

10/10 Excellent

Luca

Stayed 2 nights in Apr 2023

10/10 Excellent

Helenice

Stayed 2 nights in Feb 2023

8/10 Good

Patricio C

Stayed 1 night in Jan 2023

4/10 Poor

Claudia

Disliked: Cleanliness, property conditions & facilities, room comfort
Vista incrivel, mas o hotel precisa melhorar muito
Apesar da enorme simpatia do staff, o empreendimento está mais para uma pousada simples. As suítes são mal mobiliadas com peças rusticas sem conforto algum, os banheiros são minúsculos e frequentemente visitados por baratas. O buffet de café da manhã eh bem fraco nas opções e principalmente na apresentação. Não há lobby ou bar. Existe apenas o restaurante com vista e comida excelentes, mas com cadeiras rusticas demais extremamente desconfortáveis. A piscina e a vista são ótimas. O Spa eh apenas uma sala de massagem com duas macas e um ofuro e a Sauna tem uma aparência que afugenta os interessados. O local tem potencial, mas precisa melhorar muuuito em equipamentos, manutenção e treinamento de atendimento. Tudo muito básico e caseiro para se classificar de Eco Hotel Boutique e Spa. Os acessos das suítes para as outras dependências do hotel tambem precisam ser revistos. Terreno muito íngreme com escadas para todo lado e degraus excessivamente altos e irregulares.
Stayed 5 nights in Dec 2022

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção para relaxar em casal
Stayed 2 nights in Dec 2022

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Ficamos apenas um dia no hotel. Café da manhã bom, piscina boa, quarto bom e vista incrível. É um hotel para quem quer descansar. Apenas achei o custo alto para o que é entregue.
Stayed 1 night in Dec 2022
Response from Equipe Ilha de Toque Toque on 4 Jan 2023
Olá Douglas, agradecemos a visita e avaliação!Ficamos felizes que tenha gostado do nosso café, piscina quarto e vista, realmente nosso hotel é para quem deseja descansar em maio a mata atlantica, se desconectando com muito intimismo e linda vista do mar.Esperamos recebe-lo mais e mais vezes na nossa casa.

10/10 Excellent

Leonard

Stayed 1 night in Dec 2022
Response from Equipe Ilha de Toque Toque on 4 Jan 2023
Olá Leonard, agradecemos a visita e avaliação!Esperamos recebe-lo mais e mais vezes na nossa casa!Até logo!

10/10 Excellent

Marco

Stayed 2 nights in Nov 2022
Response from Equipe Ilha de Toque Toque on 4 Jan 2023
Olá Marco, agradecemos a visita e avaliação!Esperamos recebe-lo mais e mais vezes na nossa casa!Até logo!

10/10 Excellent

Myung Sep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Lugar é muito lindo!
Stayed 3 nights in Nov 2022
Response from Equipe Ilha de Toque Toque on 4 Jan 2023
Olá Myung, agradecemos a visita e avaliação!Ficamos muito felizes que tenha amado se hospedar conosco, já estamos ansiosos para apróxima visita!

8/10 Good

Julianna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Equipe Ilha de Toque Toque on 4 Jan 2023
Olá Juliana, agradecemos a visita e avaliação!

10/10 Excellent

Guilherme

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

MARCELO

Liked: Cleanliness, staff & service
O lugar é bonito, porém achei as acomodações simples para o preço da diária, o atendimento é ótimo
Stayed 3 nights in Sep 2022

10/10 Excellent

Maria Dores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!!
Houveram alguns deslizes, que foram imediatamente compensados, pois há uma sincera preocupação de todos os funcionários, com o bem estar do hóspede. Recomendo !!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Luiz Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita!
Experiência muito bacana no hotel. A localização do hotel e a vista da suíte é de tirar o fôlego! Muito lindo! Muito limpo e com um restaurante maravilhoso! É preciso alguns ajustes/reformas na suíte - ao menos na qual ficamos - mas nada demais e que desabone. Recomendo a todos! Voltaremos em breve.
Stayed 1 night in Jul 2022
Response from Equipe Ilha de Toque Toque on 25 Jul 2022
Olá Luiz, agradecemos a visita e avaliação! Perfeito para nós é ter a satisfação de saber que amou a sua experiencia conosco. Amamos o que fazemos e receber elogios assim nos faz ter a certeza que estamos no caminho certo. Esperamos recebe-los em breve!

10/10 Excellent

Christian, Roth

Liked: Cleanliness, staff & service, amenities
Die Lage und die Aussicht sind wirklich toll. Die Unterkunft und die Suiten selbst sind in Ordnung allerdings nicht erstklassig
Stayed 3 nights in Jun 2022
Response from Equipe Ilha de Toque Toque on 25 Jul 2022
Olá Christian, agradecemos a visita e avaliação!

6/10 Okay

Guilherme

Stayed 3 nights in Jun 2022
Response from Equipe Ilha de Toque Toque on 25 Jul 2022
Olá Guilherme, agradecemos a visita e avaliação! Ficamos bem chateados com a pontuação e gostariamos de saber mais detalhes sobre a sua visita. Nosso contato fica a disposição para maiores esclarecimentos.

10/10 Excellent

Geraldo

Stayed 2 nights in Jun 2022
Response from Equipe Ilha de Toque Toque on 25 Jul 2022
Olá Geraldo, agradecemos a visita e avaliação!

10/10 Excellent

FELIPE

Stayed 3 nights in May 2022
Response from Equipe Ilha de Toque Toque on 25 Jul 2022
Olá Felipe, agradecemos a visita e avaliação!

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástica
Stayed 5 nights in Apr 2022

10/10 Excellent

Stefanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel
Um ótimo hotel. A vista do quarto é sensacional!
Stayed 3 nights in Mar 2022

10/10 Excellent

Letícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

MAURICIO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seu hotel de praia na montanha
Acolhimento impecável; restaurante excepcional; recomendo a opção com jantar incluído, a la carte e com excelentes opções. Falta um pouco mais de conforto no chalé: mesa, cadeiras, poltrona. A vista é linda e o atendimento de praia perfeito.
Stayed 4 nights in Feb 2022
Response from Cristiano Silva on 23 Feb 2022
Olá Mauricio. Agradecemos imensamente por dedicar seu tempo nos avaliando. Sua avaliação do Hotel é super importante e ajuda outros viajantes a escolherem um lugar para se hospedar. Foi uma honra poder recebe los em nosso hotel, ficamos muito felizes que conseguimos transformar este momento em uma experiência única para vocês, esperamos recebe lo novamente. Atenciosamente,

10/10 Excellent

Fernanda

Stayed 2 nights in Nov 2021
Response from Cristiano Silva on 24 Nov 2021
Olá Fernanda. Agradecemos imensamente por dedicar seu tempo nos avaliando. Sua avaliação do Hotel é super importante e ajuda outros viajantes a escolherem um lugar para se hospedar. Atenciosamente,