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"Excellent staff, convenient location "

"This was our second stay at this hotel. We both agreed that in the nine years since our first visit the hotel did not lose its touch. Everything looked solid and classy. I don't know if they had any renovations but nothing looked tired. The staff were amazing, all very helpful and friendly and always around. We did a lot of hiking every day so we took full advantage of the geothermal pool and the sauna and indoor pool in the spa. The park is very beautiful and we did have several walks there too. The room was very adequate. We used the minibar as a fridge and it was one of the best small fridges. The bed was very comfortable and we had very restful sleep every night. Breakfast was amazing - so much variety and everything so fresh and natural! The staff are vigilant and very responsive to your needs even when not explicitly expressed. I especially liked fresh young cheese and multigrain buns. We also had dinner at their restaurant once. It was an excellent meal. We had three meals with tapas at their Gardener bar and enjoyed them very much. One negative point about staying at this hotel is the price of drinks in the bar is outrageous. Cocktails are between 14 and 18 euros, even for a simplest gin and tonic or porto tonico. We had drinks at reasonable prices every day at a 5-star hotel in Madeira and that place was always very busy. I would encourage the food services management at this hotel to do a research and see if lower prices would boost sales and revenue."

"When walking from the nice lobby into the room, I was quite shocked - the rooms are very dated and smell old too. However, on inspection, it was clean (apart from the carpet) and I slept very well."

"Really nice hotel and perfect location for walking around."

"This hotel is definitely worth it , it is top notch We will come back for sure "

"Ocean view room. Wonderful fast attentive staff. All was 1st class. "

"What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal."