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"Everything about this place was top notch! Great breakfast buffet, wonderful rooms, superior and numerous amenities. What stood out most though was how extremely friendly and polite all the staff were - front desk, bar, restaurant, etc! 10/10 would return."

"What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal."

"The room we had was beautiful, the staff were absolutely lovely and so helpful and the location was very central"

"Very clean. Comfortable bed. Excellent location "

"The Neat Hotel is well situated and walking distance to the "Portas da Cidade" and great restaurants nearby. We arrived before check-in; process was quick and easy. Was told our room may be ready before check-in and offered to hold our luggage while we explored. When we got back the room was ready (earlier than expected). Room was clean and expected of a hotel room. Breakfasts were good and plenty of food. Staff was very nice and courteous. Always acknowledged our presence and answered any questions we had. Check-out was just as seamless and quick and again an offer to hold luggage. This is my second visit to the island and two different hotels. Each comparable and absolutely no complaints about either. I would definitely recommend Neat to anyone needing hotel accommodations in Sao Miguel."

"Wonderful staff! Room 701 has amazing views of the ocean, highly recommend. Spa service was heavily! Appreciate Miguel and his attention to detail, he made our trip very special! "

"Beautiful place! Loved the unlimited access to the thermal pools, bar/lounge, breakfast, and massage! Staff were amazing!"

"All was perfect."

"The hotel from the second we walked in was amazing. The staff, the room, the restaurant and bar everything was not only great, but exceptional. Everything was clean. The rooms are very nice and have all the amenities you could want. All of the staff are amazing and anyone staying there would be lucky. The dinner was amazing and staff were very attentive. The breakfast buffet was also great with a large selection of food and drinks. If we ever go back to the Azores, this will be the hotel we are staying at. We will also be recommending the hotel to any of our friends/family who travel there. I wish I could give the staff a 10/5 rating. "