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Reviews of Shangri-La Sanya

5 out of 5
Shangri-La Sanya
88 North Hai Tang Road, Sanya, Hainan

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 41 reviews" "
Rating 8 - Good. 21 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jiongfeng

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never go back
Stayed 7 nights in Mar 2024

4/10 Poor

Wenyu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were nice and friendly, however, the hotel is old, all the supplies like towers, rooms, and in door supplies are supper old. The towers turn yellow but the hotel seems like they don’t have money to update. The room was terrible and smells bad.
Stayed 7 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Horizon club room which should have provided me with some executive experience. The room and the facilities are lovely, good quality toiletries. However, the horizon lounge was an utter disappointment. It was very crowded and people struggled to find space to eat. During breakfast time it was also very busy, the food was not replenished in time. Coffee machines are not easy to use, you had to to wait for a maneuver of staff which took a while. This hotel is great for families with young kids because of the well equipped indoor playground and the pool. However, it was hardly executive…
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very nice stay with family good for children
Stayed 1 night in Apr 2021

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, clean, quiet , but sad the beach cannot swim. Hotel complex awesome and good food
Stayed 1 night in Apr 2021

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

8/10 Good

Mike, Tokyo, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and well maintained. Beach is good for nice walk but waves are too strong for swimming. Complimentary breakfast was average, we expected something more. Many families with children so its probably a great resort to recommend, but if you prefer a little more quiet place, this may not be the first place I would suggest. Its a great resort though, we enjoyed our stay!
Stayed 2 nights in Jan 2020
Response from Rudolf Gimmi on 22 Jan 2020
Dear Guest, Thank you for staying with us and sharing your staying experience. Shangri-La Sanya is a family-friendly resort with excellent facilities and creative activities. Wish you have a wonderful vacation and we are looking forward to seeing you again. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super children friendly. They have activties catered for small and big kids. Had a small farm with rabbits, hamsters, peacocks. Had a small and big playroom ! Game zone with archades. Pool area with slides and fun shooting games. Restaurant food is quite expensive though. Quality is avearge. Anywhere , love this hotels if u have kids!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Rudolf Gimmi on 16 May 2019
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. Shangri-La Sanya is a family-friendly resort with excellent facilities and creative activities. Wish you have a wonderful vacation and we are looking forward to seeing you again. Yours sincerely, Rudolf Gimmi General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel and facilities. The staff were courteous and efficient. Beautiful beach and pool areas. The local area only has other resorts within 15 mins and no communal area to go to, otherwise a 9/10 hotel and thoroughly recommend
Stayed 1 night in Mar 2019
Response from Rudolf Gimmi General Manager on 24 Apr 2019
Dear Guest, Greetings from Shangri-La Sanya Resort and Spa! I want to thank you for visiting us and taking the time to share your experience with us. We are glad to read that you had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

Emil, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience
Great location, nice hotel, great staff, great entertainment, restaurants so so.
Stayed 4 nights in Mar 2019
Response from Rudolf Gimmi General Manager on 24 Apr 2019
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. We are glad to read that you had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Rudolf Gimmi 总经理 on 1 Feb 2019
尊敬的宾客，您好！感谢您选择入住三亚香格里拉度假酒店。很高兴您对入住体验感到满意，我们会一如既往为宾客提供优质的服务，创造令人难忘的入住体验。真诚期待您再次光临三亚香格里拉度假酒店。 Rudolf Gimmi 总经理

2/10 Terrible

Michael, New York NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Incompetent staff, very poorly trained, from the person pouring coke and spilling it over my phone to restaurants not getting the order right several times - extremely disappointing compared to other Shangri-La properties.
Stayed 2 nights in Aug 2018
Response from Rudolf Gimmi on 3 Sept 2018
Dear Michael, Thank you for staying with Shangri-La’s Sanya Resort & Spa, Hainan and leaving us such valuable comments. We’re extremely sorry to learn what you’ve experienced in the restaurant. Your feedback has been shared with the hotel management and we’ll definitely work hard to improve the service and ensure a satisfied stay for each and every guest. Thank you again for your feedback and we sincerely welcome you back for your next stay. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

Weimin

A very nice family hotel
This hotel is really good for family with kids. They have so many details that specifically design for little ones: kids’ Sandle, robe, toothbrush, water park, train in the garden, arts and crafts, indoor playground, children’s dining area...the room is so spacious and clean. Bed and beddings are very comfy. Our Complaints are check-in and room services were quite slow. It took at lease 20 mins for them to send stuff to our room.
Stayed 3 nights in Aug 2018
Response from Rudolf Gimmi on 3 Sept 2018
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. We are glad to read that your family had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

Dave, Victoria , BC , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice spacious resort.
My wife and I stayed here for 2 nights. room was very nice. views limited to kids pool, but the resort was full when we booked, so we couldn't change. A bit pricey compared to the Marriott, but it depends what you want in a resort / hotel. This venue surely offered a nice beach and sunshine area, open spacious grounds. Breakfast was standard with some good selections for westerners on the buffet. we liked this resort because of location to beach and the rooms. Very nice.
Stayed 2 nights in Mar 2018

8/10 Good

Charlie, Glasgow, Scotland

Liked: Cleanliness, staff & service, room comfort
Children's pool needs updating ASAP
Very enjoyable stay, only problem was children's pool in poor condition in stark contrast to the rest of this lovely hotel.
Stayed 10 nights in Dec 2017

8/10 Good

Francelina , Shanghai

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful Hotel. Kids pool needs some TLC
This was our first experience staying at a Shangri-La property. We enjoyed ourselves emensly. The only complaint is the kids pool. It really needs some work. The paint on the ground is peeling off throughout the pool. Luckily my little one isn’t running yet. I feel there can be a serious injury from this, and that the property should try to fix this area before an injury occurs to a child. For the reputation that this hotel has I was displeased with the lack of attention that this kids area needs.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
not very good for me. no one help me take the luggage.
Stayed 1 night in Aug 2017

8/10 Good

Xiaochen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast is good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Weijun Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

JUNTING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅拍一般，儿童泳池很棒！
【旅拍服务】香格里拉的旅拍服务，拍摄的师傅比较一般，可能看我们没有买的意愿，拍摄不太有耐心。不如自己订旅拍。五星级酒店，建议选择合作商也选择服务意识强的，比较也代表着酒店。 【儿童活动】烘培活动名额有限，不抢没位置。儿童夏令营580一位，感觉活动比较单一，还需要改进。儿童乐园不错，空间大。 【儿童泳池】非常好，大滑梯很好玩。 【餐饮】早餐很丰富！ 总体来说，值得入住体验。
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置处于海棠湾核心区，隔壁是亚特兰蒂斯，离免税店比较近。
Stayed 3 nights in Apr 2021

10/10 Excellent

TAKUHEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Mei sum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visit in Christmas holidays and have a great time. The bed is huge and also an extendable sofa. It is very nice for family with 2kids. All of us can sleep spaciously.
Stayed 5 nights in Dec 2019

10/10 Excellent

MO YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
休閒酒店， 適合帶小朋友的家庭
酒店是休閒式。 如果一家三口帶小孩竹，是非常推薦。
Stayed 1 night in Aug 2019

8/10 Good

Yingying

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
設施多樣化，適合家庭出遊，有小型水上樂園，有泳池，有私人沙灘，小朋友玩得很開心，如果酒店餐廳營業時間長一點會更好 酒店有一定歷史，廁所通風系統不是太好，房間插頭很難插，後來有位員工主動上房幫我們弄好，很贊，可惜忘了問他名字 大部份員工都熱情友善，Amy小姐更是熱情主動，看到我們有老人有小孩，主動幫忙提行李
Stayed 2 nights in Aug 2019

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like to spend a time in forest area. My son loves this place a lot.
Stayed 3 nights in Jul 2019
Response from Rudolf Gimmi on 4 Aug 2019
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. We are glad to read that you and your family had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are nice except sometimes at the restaurant when they are busy. The cleanness of the public toilets is very good and landscaping also very good.
Stayed 4 nights in Apr 2019
Response from Rudolf Gimmi on 16 May 2019
Dear guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for sharing your observations from your stay. We are pleased to read that you had an enjoyable vacation with us. We are always trying our best to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

10/10 Excellent

HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的一次住宿体验
房间干净整洁，有大阳台，海涛，吊床，遥望蜈支洲，早餐丰盛。适合放松。
Stayed 1 night in Apr 2019
Response from Rudolf Gimmi on 16 May 2019
尊敬的宾客，您好！感谢您选择三亚香格里拉度假酒店。出色的服务、无微不至的关怀是我们一直努力为客人呈现的入住体验，三亚香格里拉度假酒店地处风景秀丽的海棠湾，绵延山峦与壮阔大海之间，静谧和优美的环境让人放松身心，享受度假闲适。十分期待您再次入住三亚香格里拉度假酒店。 Rudolf Gimmi 总经理

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
년식이 좀 됬지만 해변도 좋고 놀이방도 좋고 음식도 나쁘지 않네요 수영장도 괜찮고 방도 좋고 해변이 정말 좋아요
Stayed 3 nights in Feb 2019
Response from Rudolf Gimmi General Manager on 24 Apr 2019
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. We are glad to read that you had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

fuhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
Stayed 1 night in Feb 2019

8/10 Good

fuhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二年来这家酒店度假了。典型的亲子酒店。度过了愉快了假期。
Stayed 1 night in Feb 2019

10/10 Excellent

Wing Ning

Liked: Staff & service, property conditions & facilities, room comfort
房间藤椅发霉，总体满意。
房间设施陈旧，藤椅有些发霉，完全没有清洁，需要注意一下。酒店虽然有点旧，但软件方面是比较全面的，给个赞。
Stayed 2 nights in Jan 2019
Response from Rudolf Gimmi 总经理 on 3 Feb 2019
尊敬的宾客，您好！请接受来自三亚香格里拉度假酒店最诚挚的问候！我们非常荣幸能成为您此次三亚之行的下榻之选，您的满意是我们前进的动力。酒店会对房间以及其他各种设施进行定期维护，完善每一个细节，来提供您完美的入住享受。感谢您与我们分享您的经历与感受，以协助我们不断完善客户服务。十分期待能在不久的将来与您在酒店再度相遇，以让我们有机会为您奉上更优质的服务！Rudolf Gimmi 总经理

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staffs, nice environment, walk distance to Beach, nice breakfast many choice, special good for children since there is an area for kids to choose their food. A bit far away from Sanya town (an hour by Taxis).
Stayed 2 nights in Nov 2018
Response from Rudolf Gimmi General Manager on 30 Jan 2019
Dear Guest, Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. We are glad to read that your family had an enjoyable vacation with us and thank you for your great comments about our resort. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation. Yours sincerely, Rudolf Gimmi General Manager

4/10 Poor

Cheung

Disliked: Staff & service, property conditions & facilities
Staff not well trained and very passive. Facilities are average compared with other hotel such as Atlantis
Stayed 3 nights in Aug 2018
Response from Rudolf Gimmi on 3 Sept 2018
Dear Michael, Thank you for staying with Shangri-La’s Sanya Resort & Spa, Hainan and leaving us such valuable comments. We’re extremely sorry to learn what you’ve experienced in the restaurant. Your feedback has been shared with the hotel management and we’ll definitely work hard to improve the service and ensure a satisfied stay for each and every guest. Thank you again for your feedback and we sincerely welcome you back for your next stay. Yours sincerely, Rudolf Gimmi General Manager

10/10 Excellent

jiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Rudolf Gimmi on 3 Sept 2018
Dear valued guest, thank you very much for staying with Shangri-La's Sanya Resort & SPA, Hainan. We are always trying our best to delight our guests and make unforgetable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We sincerely welcome you back for your next stay. Yours sincerely, Rudolf Gimmi General Manager

8/10 Good

JIANGSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一次满意的选择
全家出游的优质选择
Stayed 4 nights in Jul 2018
Response from Rudolf Gimmi on 14 Sept 2018
尊敬的宾客，您好！感谢您选择三亚香格里拉度假酒店。三亚香一直致力于打造“亲子度假”品牌，为小朋友和家庭旅客精心准备了一系列生活玩乐设施和康乐休闲活动，让一家人不出酒店即可尽享度假乐趣。三亚香格里拉度假酒店诚挚期待您再次光临。 Rudolf Gimmi 总经理

8/10 Good

kitty, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很靠近海灘.沙灘有得玩水上活動.唯一不足就是很難找東西吃.只能在酒店吃.想吃好東西可能要去遠點
Stayed 2 nights in May 2018

4/10 Poor

aninie, 香港

Disliked: Cleanliness, property conditions & facilities, room comfort
管理混乱，名不副实
管理颇为混乱，和家里人分别入住，都搞了差不多45分钟才办理完入住。更夸张的是3点钟（规定check in时间）说房间还没有打扫好。 说好的豪华阁比普通房大10平方米(64vs54平米)，结果进去和普通房一模一样大，完全不知道豪华在哪里。 家里人一起去玩定了三间房，也不是国内假期，也不能安排在同一层。 酒店自助餐可以说的上是吃过最糟糕的5星级酒店自助餐。早餐还行，小孩子的很丰富。晚餐没事不要去浪费钱了。不过酒店里也没啥多选择。 总之，每年都要去三亚玩一次的，此次体验确实很差。不推荐
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很適合家庭入住，食物質素普通，但價錢相當合理。酒店整潔及方便。
Stayed 3 nights in Jul 2017