Santoy Hanover Trip

Well FIRST CHECK IN WAS DEFINITELY NOT GOOD…STAFF WAS NOT READY FOR AMOUNT OF PPL. CHECKING IN ON MAY 27 …..HAD TO REPEATILY ASK BOUT ROOM WHICH WAS CHANGE TO ACCOMMODATE MY WAIT TIME……OTHER THAN THAT ITS A NICE HOTEL….POOL CLOSES A LIL REALY ..6PM….WHY…REALLY DONT CARE 4 2 TWIN BEDS PULL TOGETHER.REATHER A KING BED……

Good space for families with young children’s!

Had an awesome time with my family, highly recommend!

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Expansive and grand looking property - lovely pool with waterfalls and very helpful and cheerful staff with towels etc. Multiple beach areas to hang out but wish the beaches were swept in the mornings. Also would be nice if we were told about all of the amenities upon arrival such as beach area with the water sport activities - wasn’t aware until day before departure. An information booklet in the rooms would have been helpful. Unfortunately, the area where my room is located had an awful sewer odor which I’m assuming came from a standing water area outside which definitely should be treated - very unpleasant! Staff selling certain promotional products are way too aggressive and I felt harassed. Other than that I had a great time and the overall experience was good. There are a number of wonderful gift shops with great and useful products. There are several restaurants including three buffets with great breakfast items but I was not impressed with the buffet dinners - needs improvement with taste, quality and presentation. There are several other non buffet restaurants including Japanese, Mexican, Italian, seafood etc. I tried the Japanese that was okay but actually was leaning more to being Chinese. Overall my experience was a 7/10.