Santoy Hanover Trip

Well FIRST CHECK IN WAS DEFINITELY NOT GOOD…STAFF WAS NOT READY FOR AMOUNT OF PPL. CHECKING IN ON MAY 27 …..HAD TO REPEATILY ASK BOUT ROOM WHICH WAS CHANGE TO ACCOMMODATE MY WAIT TIME……OTHER THAN THAT ITS A NICE HOTEL….POOL CLOSES A LIL REALY ..6PM….WHY…REALLY DONT CARE 4 2 TWIN BEDS PULL TOGETHER.REATHER A KING BED……

Good space for families with young children’s!

Had an awesome time with my family, highly recommend!

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Mimi and Daniel were amazing! They both were great with guest interactions and provided a great experience at the rum tasting as well as other places we interacted. Our servers were all awesome as well as every entertainment act we saw. There were mixed experiences with hosts at restaurants. Walking around the resort every person was extremely friendly and would say hi or good morning or check in with how your stay is going. The check-in process was extremely difficult and disorganized the day we arrived although it appeared, there was a very large group of non-English speakers in front of us that seem to be the main holdup, but check-in process took over an hour. Because the hurricane happened somewhat recently, there were some issues with the elevator elevators. Air-conditioning and the ATM. Also special about out to the man working at the coffee shop I didn’t catch his name but he was helpful, friendly, and welcoming.