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Reviews of Comfort Hotel Santos

3 out of 5
Comfort Hotel Santos
Avenida Rei Alberto I, 177 181, Ponta da Praia, Santos

Reviews

8.8

Excellent

Rating 10 - Excellent. 260 out of 498 reviews" "
Rating 8 - Good. 182 out of 498 reviews" "
Rating 6 - Okay. 35 out of 498 reviews" "
Rating 4 - Poor. 14 out of 498 reviews" "
Rating 2 - Terrible. 7 out of 498 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice
Stayed 11 nights in Mar 2024
Response from Soraya Haddad on 4 Apr 2024
Ricardo,Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos

10/10 Excellent

Yelena

Travelled with partner
Room big and clean. But staff unfriendly
Stayed 2 nights in Mar 2024
Response from Soraya Haddad on 1 Apr 2024
Dear,Thank you for your review, your opinion is very important to us.Let's review the note made with our team.Check back often!Comfort Hotel Santos Team

10/10 Excellent

Rubem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

ROBERTA LIMA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff were very polite and accommodating. Special mention to Filipe at reception / hotel entrance who paid our taxi , as the taxi’s card machine did not work . He was very kind and trusting as it took one hour or so until we could pay him back . Compared to other hotels we stayed in santos , this had an organised breakfast ; very clean rooms and obliging and pleasant staff .
Stayed 13 nights in Dec 2023
Response from Equipe Comfort Hotel Santos on 26 Feb 2024
Dear, thank you for the rating. We are very happy that you had a pleasant stay with us. Check back often!

10/10 Excellent

Stephen, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before a cruise.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities
I would give 6 stars for friendlyness and helpfulness of the crew if I could. The building maintenance needs a few touches like refreshing some ceiling paint here and there, and a bit more attention to cleaning, but nothing serious. Suggestions: provide 2 towels per guest as standard (to dry long hair), and make outlet adapters available if required.
Stayed 3 nights in Nov 2023
Response from Soraya Haddad on 17 Nov 2023
Jose, boa tarde!Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos

10/10 Excellent

Mauricio

Stayed 1 night in Jul 2023
Response from Soraya on 14 Aug 2023
Mauricio, Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos

6/10 Okay

Aram

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Soraya on 8 Apr 2023
Olá, boa tarde! Obrigado pela avalização, esperamos recebê-los novamente em breve. Abraços,

10/10 Excellent

Eric, Kennesaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel at the last minute due to an impulse decision to stay in Santos a few days after taking a MSC cruise. I did not have any high expectations but just wanted a place to stay near the beaches. I was pleasantly surprised by this property. They offer a very good included hot breakfast including omeletes and tapioca made to order along with a gym and a surprising lively rooftop bar at night. Paid parking is also available. This location is NOT in the center of the beach area and is not beach front. It's located more or less after passing the beaches and sits about a block away from the beach. Therefore, we used Uber to get to the center of the action but it was only about a 7-8 minute ride. In fact we rented electric scooters to get back to the hotel. would stay here again without hesitation. he beach area is very nice and safe. But be aware that the staff does not speak English.
Stayed 2 nights in Mar 2023
Response from Soraya on 8 Apr 2023
Hello good afternoon!Thanks for the review, we hope to welcome you again soon.Hugs,

10/10 Excellent

Obada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy satisfecho.....
Response from Soraya on 16 Jan 2023
Olá, boa tarde! Obrigado pela avalização, esperamos recebê-los novamente em breve. Abraços,

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people are so friendly and prompt to help you when you need. That's my third time in this hotel. Will come back again
Stayed 12 nights in Jun 2022

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff ( very accommodating); willingness to help with a big smile in their faces!
Stayed 1 night in Dec 2021

8/10 Good

Andre

Travelled with family
Liked: Staff & service, room comfort
Good location at a fair price
Very friendly staff , excellent breakfast , the installations are a little dirty and not very well maintained , but overall it an excellent cost benefit
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT recommend
Do Not recommend the hotel. Staff is not well informed and give wrong information all the time. The food is horrendous! Tv dinner room service with horrible food! Served freeze burned ice cream that was crumbly and made me almost choke on it! Old bread served at breakfast. Egg shells in the breakfast scrumbled eggs. Old used mask found under my bed indicating the cleaning service was not professional! Dirty bed sheets with holes on it. Bad sound insolation between rooms! Could hear the neighbors snoring loudly during the night! No iron to press my clothes. No bellboy to carry the luggage to the room. The only good things about this hotel is the location, bottled water at breakfast, and excellent air conditioning.
Stayed 4 nights in Dec 2020

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Messy service. People giving wrong information more than twice. Horrendous room service. TV dinner in a very thin tin foil partitioned tray. Plastic fork and knife. The beef was the hardest piece of meat I have ever had!
Stayed 3 nights in Dec 2020

10/10 Excellent

DEBORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Felipe Gonçalves - Gerente Geral on 31 Dec 2020
Prezada Debora Agradecemos a avaliação. Felipe Gonçalves - Gerente Geral

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Felipe Gonçalves - Gerente Geral on 1 Nov 2020
Agradecemos a avaliação. Felipe Gonçalves - Gerente Geral

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Lumara Sampaio - Supervisora de Recepção on 27 Feb 2020
Ola Agradecemos imensamente por nos avaliar. Nossa equipe trabalha para proporcionar sempre a melhor experiência para nossos hóspedes. Quando retornar a Santos, conte novamente com nossa hospitalidade! Equipe Comfort Hotel Santos

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a one night stay
Stayed 1 night in Jun 2019
Response from Lumara Sampaio on 9 Sept 2019
Sara, Thank you, and see you soon. Lumara Sampaio - Front Office Manager

8/10 Good

George, London

Liked: Cleanliness, staff & service, room comfort
Close walk to all of Santos Beach areas
One disappointment for me a British Older man was the lack of Kettle in the Room to make a cup of Tea. This is as far as I'm concerned a must, but on telling the staff all they could say was go to the restaurant and they will boil you some water!!! Not good enough !! Not open at 5am !!
Stayed 4 nights in Jan 2018

8/10 Good

roberto, las vegas nv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for santos.
I was born and raised in santos and have stayed in all the hotels and i go back every year for the last 15 years and hands down thats the best hotel/location,its a very nice area I will be staying there from now on,clean hotel with everything you need and amazing staff,and please tip valet attendants,they are amazing.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great staff. Cleanjng and room service were slow and caused an inconvience
Stayed 3 nights in Dec 2017

8/10 Good

Kristen, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Santos.
We stayed in the Comfort Suites while in Santos for a wedding. The location was perfect for us - walking distance to friends. The Ponta da Praia area is an easy walk and there are restaurants nearby and the beach isn't far. We enjoyed the breakfast. The value was excellent. Even though we reserved the basic double, our room had a view of the beach/ocean.

10/10 Excellent

Gabriel

Stayed 2 nights in Feb 2024

8/10 Good

Naoyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Edinei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Luiz Carlos Moura

Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhosa! Nos hospedamos pela segunda vez neste hotel e foi melhor que da primeira.
Stayed 3 nights in Jan 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ótimo : cama, chuveiro e Wi-Fi. Excelente localização, muitas opções de restaurantes, bares e farmácias. Recomendo!
Stayed 1 night in Jan 2024

4/10 Poor

Alex

Business traveller
Disliked: Property conditions & facilities, room comfort
Ruim
Chuveiro desregulado para pressão agua fria, ralo do lavatório entupido, goteira de agua no teto e parte elétrica do quarto com pane.
Stayed 2 nights in Jan 2024

8/10 Good

Paula M

Liked: Staff & service, property conditions & facilities, room comfort
Muito bom mas precisam se organizar
O hotel é otimo, as instalações são muito boas, quarto amplo e confortável, vista linda, pessoal simpático e atencioso, café da manhã farto e muito gostoso. Dois pontos somente que pesaram na avaliação: por 2 vezes deixaram de arrumar nosso quarto, chegamos a noite depois de passar o dia fora e não haviam limpado o local, mesmo depois de termos reclamado na primeira vez. E em uma das noites, chegamos e deixamos a chave do carro com o manobrista, como sempre...quando já estávamos dormindo, um pouco depois da meia-noite, ligaram da recepção pedindo a chave do nosso carro para que pudessem guarda-lo na garagem...nem sabiam com quem a chave estava e tiveram que procurar.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo beneficio
Stayed 3 nights in Dec 2023

10/10 Excellent

Gilvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Reneide

Stayed 4 nights in Dec 2023

10/10 Excellent

ROSELI

Stayed 6 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dentro do esperado. Quarto confortável, equipe atencioso, bom café da manha e boa localização. Apenas a piscina, que precisa de uma reforma e/ou boa limpeza.
Stayed 1 night in Dec 2023

10/10 Excellent

Rogério Luiz de Oliveira, São Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização e atendimento excelente
Stayed 2 nights in Dec 2023

8/10 Good

crispiniana o

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal, sem grandes alegrias ou tristezas
Hotel atende as necessidades, só o chuveiro q precisa de atenção, sai pouco água.
Stayed 1 night in Dec 2023

10/10 Excellent

FELIPE GUILHERME DE

Stayed 1 night in Dec 2023

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel! Funcionários bem educados!
Stayed 2 nights in Nov 2023

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto e comodidade
Uma noite com muito conforto cama macia, chuveiro bom. ganhamos um drink de cortesia no bar da cobertura. Café da manhã muito bom.
Delicioso drink no bar Hideout fizz
Stayed 1 night in Dec 2023

10/10 Excellent

Ronaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendável
Sarisfatoria Atendeu as expectativas
Stayed 1 night in Nov 2023

10/10 Excellent

julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem excelente a preço justo.
Ótimo valor para o que se propõe a entregar. O bar na cobertura é sensacional!
Stayed 1 night in Nov 2023
Response from Soraya Haddad on 1 Dec 2023
JulioObrigada pela avaliação, sua opinião é muito importante para nós.O Comfort Hotel com toda sua equipe trabalha para proporcionar sempre o melhor aos nossos hóspedes.Volte Sempre!Equipe Comfort Hotel Santos

10/10 Excellent

FERNANDO

Stayed 1 night in Nov 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Nov 2023
Response from Soraya Haddad on 21 Nov 2023
Marina,Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos

10/10 Excellent

Lilian Matos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso hotel! Sempre me hospedo com minha filha, com a minha mãe tbm . ótimo café da manhã. Localização excelente!
Stayed 2 nights in Oct 2023
Response from Soraya Haddad on 17 Nov 2023
Raquel,Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos