2/10 Terrible
Ying Fung
18 Mar 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
SERIOUS COMPLAINT & THE WORST EXPERIENCE IN LIFE
I paid €400 for a night. Expecting a lot. But this property ruined my whole trip experience.
Not assigning booking room type, as the room is not occupied, but under renovation. they shouldn’t release the availability at the beginning.
As mentioned that the renovation is not only 1 room, it would be all 3 rooms together, dust were everywhere, strong smell and super dirty.
WIFI was not working at ALL, when we stay in the cave, even 4G/5G internet was blocked as well, we mostly open the door or sit outside the room for internet.
USB electric socket is not functioning.
All of the above were just little things compare to the following happened.
As I mention that the whole property was under renovation. At almost midnight 23:15 exhaust fan stopped, but the room was filled with nasty smell like Formaldehyde or Thinner, I was woken up at around 01:30 by the strong pungent odor.
We open the door at the middle of the night to just breathe, had a thought of sleep in the car instead.
After several hours of torment, suddenly a huge explosion sound was made which startled us, it was too scary for us the found out the reason at 03:00 night. (A bottle of water explode in fridge, we found on morning)
After all night long, I had a moment where I felt I was going to die under the breathing the formaldehyde smell all night long.
I AM HIGHLY complaint to this hotel & HOTEL.COM should never work with such property to influence your word of mouth.
Ying Fung
Stayed 1 night in Mar 2024