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Hotel Santillana

3.0 star property
This oceanfront hotel balances peaceful seaside relaxation with practical amenities for travelers who want to both disconnect and stay connected during their stay

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Hotel Santillana, right on the ocean, offers a peaceful atmosphere and practical amenities. Guests enjoy the on-site bar and restaurant, in-room WiFi, a front-desk safe for valuables, and helpful staff providing tour and ticket assistance.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry room
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 7 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

How much is parking at Hotel Santillana?

This hotel doesn't offer parking.

What time is check-in at Hotel Santillana?

Check-in start time: 3 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Santillana?

Checkout is at noon.

Where is Hotel Santillana located?

Situated by the ocean, this hotel is steps away from Regina Coeli Diocesan Museum, Calle de Santo Domingo and Calle de Juan Infante. Torre de Don Borja and Museum of the Inquisition are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 46 out of 121 reviews
Rating 8 - Good. 51 out of 121 reviews
Rating 6 - Okay. 17 out of 121 reviews
Rating 4 - Poor. 6 out of 121 reviews
Rating 2 - Terrible. 1 out of 121 reviews

Reviews

Verified

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

Excellent accomodation...excellent location...perfect stay
Stayed 1 night in Oct 2019
Verified

8/10 Good

Liliana Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno , solo debería tener caja de seguridad y conservadora
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantador hotel en Santillana Del Mar, está muy bien ubicado, y todo el personal muy amable.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Habitaciones amplias y muy bien ubicado. El desayuno no era muy bueno....
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es museo, con espacios comunes preciosos con los muebles antiguos,colecciones de relojes, es como transportarse en el tiempo. La habitación no me resultó del todo cómoda, un poco pequeña a mi gusto.
Stayed 1 night in Apr 2019
Verified

8/10 Good

serge chaene

Liked: Cleanliness, property conditions & facilities, room comfort

Etape

Hôtel propre et calme. Parking limité et étriqué. Pas de restauration le jour de notre séjour. Chien non accepté contrairement à ce qui est mentionné sur hotels.com. Heureusement que la dame de l'hôtel nous à accepté avec notre chien.
Stayed 1 night in Sep 2018
Verified

8/10 Good

Nick

Perfect charmy hotel

Very friendly staff. Good Location. Big room for 1 person, nice renovated bathroom. Quiet room, basic breakfast. Perfect for a stay over
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hotel

Hotel très agréable,bien placé, chambres confortables très propres. Bon petit déjeuner. De nombreux salons à disposition. Possibilité de garer sa voiture dans la rue (gratuit). Personnel agréables. Je recommande.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Bob

Santillana

this was a gem of a place to stay. An old medieval convent dressed with antique furniture and a beautiful common area to sit and enjoy a glass of wine. Perfect romantic location.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Jianping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If y like small, historic places.

Historic building in a small village, furnished with exquisite antiques.
Stayed 2 nights in Aug 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Quaint hotel

Parking limited and our car was bumped. We asked if we could borrow an iron to just refresh some clothes and was told there wasnt one !! it's a lovely quaint hotel with an easy few steps to the heart of Santillana. Breakfast was plentiful
Stayed 1 night in Oct 2017
Verified

8/10 Good

Rodri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen hotel.

Muy acogedor, limpio y agradable. Volvería a ir otra vez.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, terrific location

Well it the Hotel Santillana was just great. The room was fine as even as a 'double' with the extra bed as we were three, we still had plenty of room. We didn't dine there apart from breakfast, but that was hearty with as much as you would want. The hotel's location, right at the starting point for the pedestrianised town, couldn't be better. The hotel itself has lots of very comfortable public sitting areas, all delightfully furnished and full of antiques, especially clocks! I would thoroughly recommend it.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel acogedor

Es un hotel que parece pequeño pero dentro es muy espacioso, parece que es de otra época porque todo parece sacado de casa de tus abuelos....muy limpio y muy cómodo Desayuno muy bueno y personal amable
Stayed 1 night in Jun 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo perfecto, habitaciones, recepción,personal de comedor todos encantadores, muchas gracias a todos Para repetir
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo y muy buen ubicado

El hotel muy bien ubicado y con muy buena atenciòn
Verified

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is our third stay

Great hotel, Friendly staff, love the very spanish deco. Will stay again and again. On our last visit the hair dryer and shower head holder was faulty. But did not disappoint us on previous visits. Recommended.
Verified

6/10 Okay

Parmod

Liked: Cleanliness
Disliked: Room comfort

Average

Very noisy rooms. Couldn't sleep till early morning.
Verified

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar céntrico y agradable

Un lugar muy bien ubicado pero sobretodo hecho con muy buen gusto. El personal es amable todo el tiempo y si desean comer ahí mismo no está mal.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
good overall. watch out that you do not get the room next to the road. It is like a highway from 7am nect to your window.
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel bien situado en el centro de Santillana. Habitación para tres personas, un poco justa. Desayuno un poco justo.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Location of the hotel was excellent and we were able to park right outside although there did not appear to be many parking spaces. Receptionist was very helpful and her English was great. Overall a lovely place to stay and I would stay again.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Bien para el precio qu tiene y el entorno

Bastante bien la habitacion,el restaurante carisimo y poca higiene(pelo en la comida y carmin en las copas).
Verified

8/10 Good

Iñaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia muy agradable

Me gustó mucho este hotel. Lo recomiendo
Verified

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, room comfort

Great price, not so great condition.

Santillana is a beautiful town and the hotel proudly bears the name of Museum. However, time has taken its toll and the condition is less than perfect. If you want to spend some quiet time alone, this is not the place to do it! Background noise from adjoining rooms is very high and in our case, the bathroom shower fell apart the second day. Price is very good, but the hotel could do with some refurbishment.