Search Apart Hotels in Santiago de los Caballeros

"The room was really clean. Air conditioning not working, no phone in room and no internet even though multiple passwords were given at front desk. Shower not working. Mini fridge disgustingly dirty. Had to drive up 4 times to front desk and complain. After 5 hours of complaints, we were changed to another room. Still no AC, just a ceiling fan that did not suffice. No tv remote controls and no phone access in this room. Floor from bathroom had debris from tiles from Ceiling in bathroom On the second day, we were not told of a scheduled pool maintenance but was told it was going to be ready by midday…..still at 9pm it wasn’t ready. Yes they state they have 7 pools but the main pool was much more convenient as two others are located down many many steps down a hill and difficulty to get to due to health reasons - the other 4 had no water, lol. Staff very courteous - food was amazing. Manager offered a free cocktail after many complaints (wow) thank you. After manager finding out that I was the one taking her parking spot, we spoke briefly and she offered two more nights. We were done and over it already after two nights and left. Will not stay here again!"

"Lo mejor de lo mejor se los recomiendo"

"If you want tranquility and being alone, this is the place very nice very beautiful and the accommodations in wooden hut with skylights overlooking the forest and balconies very nice. Over the cons are it limited dining in the dining hall the pool is really a big bathtub and barely heated so they have guests it fills up quickly. There is no pamphlet or what to do or hiking trails so basically on your own and they’re far away from the river and from other things hard to find limited Eng. that’s an issue for any guest. Most of all you can see in nearly stages. Staff are not well trained so the service is spotty. One day may be worth the price of charging but today it isn’t."

"I would read about 2 1/2 to 3 star. The pro was a very nice pool and a nice whirlpool nice dining area. The cons are it’s a dated facility no more than 2 1/2 star overlooking in the parking lot in the middle of an area where there’s almost nothing to do. Also staff training there is no activity nothing. Just limited for those who need the language. Most of all even the hot tub or nice. I was there two days and those are there no clear or very little cleaning so the whole bottoms are covenant leaves and dirt."

"Muy bueno y acogedor"

"Great place and it’s close to everything "

"Lo super recomiendo"

"I recommend you add the breakfast for everyday. The staff was super helpful and amazing. Breakfast was on point and not basic at all. I will be booking this hotel many times more with breakfast lol. The restaurant is also a must!!! This place is TOP!"

"Parking was great easy access "