Santa Susana Trip

Restaurant staff and food very good. Front desk very good. Housekeeping did a poor job, cleaned room once and did not provide hand towels or wash clothes. Common areas are good with the exception of the gym which was totally inadequate. Lobby, bar, pool areas very nice. Rooms need an upgrade a little worn. Bed was very nice

On a positive: check in was relatively fast and accommodating, beautiful views of the ocean. On the other hand, room furniture was old, room was consistently not made up until early evening hours, phone calls for hotel services were not answered for up to 10 minutes, daily parking fees were unreasonably high.

My only issue was that I did not receive the discounted rates that LXR offered because I made my reservations through Expedia. I feel Expedia should be more transparent or at least or the same discounts as the hotel does.

Clean, quiet, beautiful landscaping and prime location.

Absolutely loved our stay at this hotel. The room was very clean, the beds were comfortable, and the staff were friendly & helpful. The aesthetic of the property in general is where this place really shines as I enjoyed having live plants everywhere including inside the room mixed with the modern boho vibe. The lobby bar area is probably one of the better hotel lobby bar experiences I’ve had as the waitress was incredibly kind, the drinks were fantastic, and the cozy couches and chairs were wonderful to sit on. I will be returning to this hotel.