Santa Maria Trip

Staff were spot on. Extremely helpful.

We stayed at Alpha Suites and was given a room at Tower 2. We liked our room with all the amenities provided and it was clean. Masters bedroom view was awesome with wall to ceiling glass window. Staff are amazing and very responsive to our needs. Rey from housekeeping made sure our requests are attended like trash pick up, complementary bottled water replacements, towel replacements, etc. Breakfast buffet selections are great! We enjoyed it so much. Staff are very attentive, particularly Mary Magdalene who checked and provided our breakfast dining needs during our stay. Her work ethics is highly commendable. Cons of our stay, hand towels are not provided. Need to be requested and provision depends on its availability. Also, upon arrival, his and hers bathroom sinks are clogged. It was fixed then when we reported it. I have to report too and showed a picture of the damaged breakfast table and cupboard. I hope that the hotel will ensure that rooms will be ready prior to guests arrival. Overall stay is 4 out of 5 rating.

The hotel is just around the corner from the U.S. embassy and is very nicely kept. The staff was amazing and very nice to deal with. If for some reason you were to have any issues please be kind to the staff they're very good, hard working people and if possible tip them well!

For the price of breakfast per person, i think I could get better food from outside. The outlets in the rooms were not working that we have to call the front desk. The smell of the room it wasn’t pleasant as soon as you walk in. As we checked in I asked front desk to give me a room with a good view he gave me a view of a building like a wall of a building across😬. The only good thing about is its nearby the T3 airport.

The property features beautifully landscaped grounds, exceptionally clean rooms, and a warm, welcoming staff.