Santa María Cahabón Trip

I was really happy to have free parking. Even though the room seemed older, it was clean and comfortable. The water in the shower was so amazing. Nice and warm!

Lala at check in was warm and professional. The room was wonderful. Great bed, very clean. I love your hotel! Thank you!

Room mostly clean, shower was a pool due to hair clog in drain. Food Options variety decent, nothing with actual gluten free options but that's not controllable. Will Send Security to room if Privacy Card/button is on door for more than 1 day for "Welness check" instead of calling room phone first AC Unit Periodical Strange (Thud) Noise when in Operation.

My room was not reset by housekeeping after night #1 and #2. I complained the first night and housekeeping came at 7pm while I was out for dinner. The 2nd time I complained and did not wish for housekeeping to come at the late hour it was - they in turn gave me a 25 dollar credit. Annoying. And not what one expects in LV.

The check in process was a nightmare. We arrived at 11:30 at night and had to wait for over an hour to check in because the "convienient" self check in would not print room keys. Then there were only 2 staff members there to assist over 30 guests. I was checking in with a family of 5 and it was just terrible.