Santa Cruz Trip

I loved everything, but there was no elevator. I won't recommend or stay there again.

The hotel was beautiful. Unfortunately, the staff wasn’t too friendly or helpful with accommodations. They weren’t able to get us into the steakhouse for our last night on the resort. The food wasn’t good, eggshells in the omelettes and hair in the buffet trays. We weren’t notified to coordinate transportation home the day after we arrived. We ended up having to pay for a taxi. Bartenders were amazing and rooms were fairly clean. There was a bug in the bathroom and some hair on my bed comforter one day. Excursions were far. The closest one was an hour away. Private transfer was great. They took us wherever we wanted to go.

Had an awesome time with my family, highly recommend!

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Expansive and grand looking property - lovely pool with waterfalls and very helpful and cheerful staff with towels etc. Multiple beach areas to hang out but wish the beaches were swept in the mornings. Also would be nice if we were told about all of the amenities upon arrival such as beach area with the water sport activities - wasn’t aware until day before departure. An information booklet in the rooms would have been helpful. Unfortunately, the area where my room is located had an awful sewer odor which I’m assuming came from a standing water area outside which definitely should be treated - very unpleasant! Staff selling certain promotional products are way too aggressive and I felt harassed. Other than that I had a great time and the overall experience was good. There are a number of wonderful gift shops with great and useful products. There are several restaurants including three buffets with great breakfast items but I was not impressed with the buffet dinners - needs improvement with taste, quality and presentation. There are several other non buffet restaurants including Japanese, Mexican, Italian, seafood etc. I tried the Japanese that was okay but actually was leaning more to being Chinese. Overall my experience was a 7/10.