Ratings based on 813 verified reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia-verified reviews
by a verified traveller from dubai
Posted 4 Jan 2020
The room faces the busy back street that is very noisy!
Comment from Hotel Management
4 Jan 2020 by Guest Relations Department , Hotel Management
Dear Guest,
Than you so much for taking the time to share your experience,
We are very sorry for the noise from the street, we are very centric and this happens a few times... Apologies for that.
Thank you for your stay in Eme Catedral Mercer,
Kinds Regards,
by a verified traveller
Posted 15 Nov 2019
The bathroom ceiling had spots from upper floor leaks, Bathroom door mounding needed painting. Room was nice. No power outlets near bed to charge phones and keep close for alarm.
Staff was excellent.
Comment from Hotel Management
19 Dec 2019 by Guest Relations , Hotel Management
Dear Guest,
Thank you to write your experience,
We are working to improve our facilities and different zones of our hotel. Thank you for your opinion, we need the feedback from our guest, it helps us to improve.
Kids Regard
by a verified traveller
Posted 27 Oct 2019
Best location in Seville just across the street from the cathedral. Friendly staff. Very modern rooms. Good breakfast. My first night I was in a room facing in an inner courtyard on an upper floor. It was very noisy from the roof bar. They changed me to a quieter room for my last two nights which was fine. Make sure to ask for a quiet room!
Comment from Hotel Management
19 Dec 2019 by Guest Relations , Hotel Management
Dear Mr. Doug,
Thank you for taking the time to share your comment,
Sorry for the inconvenience caused by the noise!
We are glad to know that it was solved and could enjoy,
If you come back to Seville, we hope that will be in Eme Catedral Mercer,
Kinds Regards
by a verified traveller
Posted 13 Oct 2019
Room is very small. Bathroom is part of room and terrible. Roaches in room. Worst room we have ever had and very expensive.
by a verified traveller
Location, location and location...
Posted 1 Oct 2019 on HotelsFantastic location, right opposite the cathedral. Rooms were modern, standard size and with new furnishing and bathrooms and fast wifi. But both rooms I had were noisy - one was below the rooftop bar, and the next had the service lift next to my room. Front desk staff were very helpful with everything from dinner reservations to changing rooms. I would stay here again.
by a verified traveller
NOT a 5* hotel. Watch out its a trap.
Posted 11 Sep 2019 on HotelsNOT a 5 star hotel. By all minimal standards. This hotel more like a good 3* hotel.
Safe is practically on the floor and is not connected to anything, you can take the safe with you anywhere.
No floor towels.
No desk and no chair as appears in the web site
Power outlets are few and behind furniture.
The sink is in the bedroom.
No coffee machine.
No coffee, tea or any hot beverage options in the room.
No kettle
No closet at all. You have to keep your clothes in your suitcase
No place to hang face towels.
The promised "designer toiletries" are 2 tiny plastic bottles of MB shampoo and conditioner.
No amenities at all. not even a 10 cent shower cap, no tissue paper etc.
You cant really get a good night sleep due to works in the hotel. 5am they started to work. A hotel should specify that upfront.
A small 32" TV. A 5* hotel should place a better one.
Breakfast was poor. Literally nothing similar to any 3 or 4 star hotel we have been on this trip. Low in quality and choice.
This is not a 5 star hotel. We have stayed in 4 star hotels this trip and they were by far more convinient anf equiped than this one. We also stayed in a different 5* hotel this trip, which was
exactly as should be.
The only bright point was the very nice statt. They tried their best.
Couldnt be worse than this EME hotel.
by a verified traveller
Posted 7 Sep 2019
Location location location
Good breakfast
Clean tidy room
Daily changes of towels
All added up to a lovely stay
by a verified traveller from Madrid
Posted 6 Sep 2019
Bad bathroom in room. SLOW elevators, VERY expensive drinks.
Renovation is bad.
by a verified traveller
Posted 6 Sep 2019 on Hotels
by a verified traveller
Nice, modern, clean
Posted 31 Aug 2019 on HotelsHotel was very nice and modern however the building work outside the window woke us up very early every morning. Location and rooftop were fantastic.
