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Reviews of Hilton Santa Clara

4 out of 5
Hilton Santa Clara
4949 Great America Pkwy, Santa Clara, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1008 reviews" "
Rating 8 - Good. 204 out of 1008 reviews" "
Rating 6 - Okay. 117 out of 1008 reviews" "
Rating 4 - Poor. 54 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The party outside in the parking lot
Stayed 1 night in May 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 1 night in May 2024

8/10 Good

Don

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and awesome Service
Stayed 1 night in May 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kristyne, Santa Cruz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food trucks and security after the concert was great! Staff were nice and friendly.
Stayed 1 night in May 2024

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

2/10 Terrible

Rajagopalakrishnan

Disliked: Cleanliness, staff & service, property conditions & facilities
No shampoo no bath tissue in common areas.
Stayed 1 night in May 2024

8/10 Good

elisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and easy to access but is in a business district with few food options and the on property restaurant is extremely high priced
Stayed 2 nights in May 2024

8/10 Good

mehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Isis, Northridge

Liked: Cleanliness, property conditions & facilities
Staff was very nice
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance to levi stadium Less than 10 mins
Stayed 1 night in May 2024

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the it.. we went for a cheer comp wales across to the convention center
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was so friendly.
Stayed 1 night in Apr 2024

8/10 Good

lisa

Stayed 2 nights in Apr 2024

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the outside grounds seemed to be a bit neglected, the hotel felt used and the rooms dated. Overall the experience was good, but when booking at a full service Hilton, we expect a high level of service and surroundings
Stayed 1 night in Apr 2024

10/10 Excellent

Justin, Pittsburg

Stayed 3 nights in Mar 2024

10/10 Excellent

MELLVIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean!
Stayed 1 night in Apr 2024
Response from jb on 8 Apr 2024
Thank you for the taking the time to fill out this review! We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

8/10 Good

noelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very comfortable. Beds were full size, just a bit too small but manageable. Restaurant was overpriced for mediocre food, better to just use Doordash or Grubhub if you want convenience. Overall it was a nice stay and surroundings felt safe and were also clean. I will likely stay here again if ever in the area.
Stayed 1 night in Mar 2024
Response from jb on 8 Apr 2024
Thank you for the taking the time to fill out this review! WE appreciate the feedback! Hope to see you again soon!

4/10 Poor

Esfandiar

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Travelled with family and small children
Our toilet was running constantly. Otherwise, a very enjoyable experience. All staff interactions were great!
Stayed 2 nights in Mar 2024
Response from jb on 27 Mar 2024
Thank you for providing us this information. We will make sure to get this fixed. We hope to see you again soon!

8/10 Good

Giohanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this property because it is convenient and walkable. Only thing I didn’t like is that they don’t have room service.
Stayed 2 nights in Mar 2024
Response from jb on 27 Mar 2024
Thank you for the feedback! We apologize for not having room service available yet but we are working hard to get there!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Wenjing, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to Levi Stadium and Santa Clara Convention center. This hotel was my top choice for the futsal tournament accommodation.
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Yoon Kyung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great rates, clean. Would stay again!
Stayed 2 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Debra, Gold Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorothy at front check in went beyond to accommodate my room, being Expedia got it wrong!
Stayed 3 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

6/10 Okay

Sasha

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!

8/10 Good

René

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the breakfast, everyday almost the same, everything else was ok.
Stayed 6 nights in Feb 2024
Response from jb on 28 Feb 2024
Thank you for your honest feedback. We will give the information provided to the culinary team and see if we can change up the breakfast options throughout the week.

8/10 Good

Yujie

Stayed 3 nights in Feb 2024
Response from jb on 22 Mar 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

LA FREDA

Liked: Staff & service, property conditions & facilities
I will definitely stay there again.
Stayed 2 nights in Jan 2024
Response from JB on 20 Feb 2024
Thank you for taking the time to review our property. We look forward to hosting you again!

10/10 Excellent

Jangwoo

Stayed 3 nights in Feb 2024
Response from jb on 20 Feb 2024
Thank you for the review from your most recent stay!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jb on 17 Feb 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Anna

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I don’t know how clean my room was since my sheets smelled like body odor. I was disgusted and didn’t feel like I was in a clean room.
Stayed 1 night in Feb 2024
Response from jb on 14 Feb 2024
Thank you for this feedback in regards to the cleanliness of your room. We do pride our self on having a clean hotel for all guests and this concern of your room not being fully serviced will be brought up with the housekeeping management team.

6/10 Okay

Minhhang

Travelled with family
Not a 4 star hotel, looks like 3-star hotel.
Stayed 1 night in Feb 2024
Response from jb on 14 Feb 2024
Thank you for the feedback about your most recent stay. Please feel free to let us know what we could have done better to make your stay more satisfying.

10/10 Excellent

Christy

Stayed 2 nights in Feb 2024
Response from jb on 22 Mar 2024
Thank you for the review!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable, but expect to spend more.
The bed was comfortable and the room was clean. But, the “incidentals” deposit is ridiculous. I stay at several hotels throughout the year, and they’re one of the few that charge an additional amount beyond what the room costs. The fact that you charge for parking is absolutely ridiculous. It should already be included in the cost of the room. At more than $150 a night, there’s zero reason you’re gouging customers an additional $20 a night for parking. It’s just a money grab tactic. And it’s one that many hotels don’t participate in as they include parking in the cost. The shower also made a vibrating noise the hotter you put the water. Super annoying for those of us that enjoy a hot shower.
Stayed 2 nights in Feb 2024
Response from jb on 14 Feb 2024
Thank you for the feedback about your most recent stay with us. We do have an incidental deposit that is 50 per day and gets returned at check out if not used. We do not keep this deposit it is only an incidental hold. The parking charge can be included in the rate if booked with that rate package.

6/10 Okay

Giuseppe

Stayed 3 nights in Feb 2024
Response from jb on 22 Mar 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!

10/10 Excellent

gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodating
Stayed 2 nights in Feb 2024
Response from jb on 10 Feb 2024
Thank you for the review. we hope to see you again soon!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

8/10 Good

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the limited time we needed and close walk to the convention center
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I would highly recommend it
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Antoinette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Conveniently near the convention center.
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

6/10 Okay

Margaret

Travelled with partner
Disliked: Amenities
Room was nice and clean. Hotel restaurant was pricy. Was disappointed the rooms didn’t have streaming channels, there was a huge Tv screen and only offered cable.. it’s 2024 maybe get Netflix on the tv for a Hilton hotel.
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Good afternoon, thank you for your honest feedback of your stay with us. We are currently working on the integration of streaming services on our TV's, we hope to get this implemented soon!

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Than you for the review! We hope to see you again soon!