Front of property

Reviews of Mason Beach Inn

3 out of 5
Mason Beach Inn
324 W. Mason Street, Santa Barbara, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 367 out of 608 reviews" "
Rating 8 - Good. 156 out of 608 reviews" "
Rating 6 - Okay. 50 out of 608 reviews" "
Rating 4 - Poor. 26 out of 608 reviews" "
Rating 2 - Terrible. 9 out of 608 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No news is good news in this context. Very clean and good service.
Stayed 2 nights in May 2024

10/10 Excellent

Calleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and professional staff and service.
Stayed 1 night in May 2024

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in May 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and nice hotel, nothing was exceptional but everything was nice and great location. Not very far from the beach and State St. with all kinds of shopping and restaurants, all within an easy walk. We would definitely stay here again.
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Greetings Steven,Thank you for taking the time to tell us about your experience. We are delighted to hear that you found our hotel to be very comfortable with a great location. We look forward to hosting you soon!

10/10 Excellent

Anthony Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best hostess here. Everyone was so friendly. Everyone was so nice. The parking is reasonably priced. The hotel is comfortable on its own. I would definitely come back here again just because of the friendliness and the courtesy of the staff.
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Greetings Anthony,Thank you for taking the time to review your recent stay with us. We are extremely pleased to hear that our staff made your stay pleasant and comfortable with their friendly guest service. We are definitely looking forward to having you back soon!

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MB was very quiet, comfortable and convenient.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Greetings Sandy,We appreciate your choice to stay with us and for sharing your thoughts through this 5-star review. We are happy to hear Mason Beach Inn was the quit, comfortable, and convenient hotel you were looking for. Looking forward to hosting you in the near future!

10/10 Excellent

guillermo

Travelled with partner
Liked: Amenities
Property was in a quiet neighborhood, coffee bar and small snack bar was convenient as well. Proximity to the beach was awesome and location to multiple dining options were awesome. Restaurants in walking distance. Approx 0.40 miles
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Greeting Guillermo,We cannot thank you enough for this lovely review of your recent stay with us. Mason Beach Inn is extremely happy to know that you enjoyed our awesome location, nearby multiple dining options, and in house amenities. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, extremely comfortable beds, great location!
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Hi Joan,It was a pleasure welcoming you and a pleasure hosting you. Please come visit us again soon! And of course, thank you for your terrific 5-star review.

4/10 Poor

fariba

Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay. No complaints.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Hi Jonathan,Thank you so much for your 5-star review! We hope to have you back with us soon for another great stay.

10/10 Excellent

Felisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Felisa,Thank you so much for your exceptional rating. We are super happy to hear that you found our guest services to be excellent. We are indeed looking forward to hosting you again soon!

10/10 Excellent

Catherine

Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Hello Catherine,Thank you so much for your 5-star review. It was indeed a pleasure hosting you and please come visit us again soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the quietness and the friendly staff. The swimming pool is warm and clean!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Hi Catherine,Thank you for your review and for choosing Mason Beach Inn. We are happy to hear that you enjoyed the tranquility of our hotel and the friendliness of the staff. We will look forward to welcoming you back in the near future!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Hello Robert,Thank you for taking the time to rate your recent stay with us. We love that you loved everything about Mason Beach Inn. Come visit us again soon!

8/10 Good

Saadia

Travelled with family
Cute, clean, convenient. Located in a very walkable area. Only drawback, the walls are thin, you can hear people walking above you, sound of vacuuming, and noise from the halls.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Hi Saadia,Thank you for reviewing your recent stay we truly appreciate your feedback. Please allow us to apologize for any inconveniences you may have experienced while staying us. Kindly be advised that our team is working to make sure matters get resolved. We hope that your next stay with us will be pleasant, and we look forward to welcoming you again soon!

6/10 Okay

Jody

Disliked: Property conditions & facilities
Everything was fine except for the air conditioner was not working. Luckily we were so tired we slept ok.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Hi Jody,Thank you so much for sharing your recent stay with us. We apologize for the inconvenience caused to you by the air conditioner. We'll address this issue with our engineering team promptly. We hope for the chance to host you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Hi John,Thank you for your recent stay and this 5 out of 5 rating! Please come visit us again soon!

10/10 Excellent

Lluvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Hi Lluvia,Thank you so much for your 5/5 rating. It was a pleasure having you stay with us!

10/10 Excellent

Baris

Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hi Baris,Thank you for your recent stay with us and for the 5 out of 5 rating. Please come visit us again soon!

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrian was amazing! Rooms were spotless, only downside is paying for parking, but considering how lovely the property was it was well worth it!
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hi Mia,We are incredibly grateful that you took the time out of your busy schedule to rate your recent experience with us. Iam sure Adrian enjoyed hosting you as much as you enjoyed staying with us. We look forward to seeing you again in the near future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hi Laura,Thank you for giving us the perfect 5 out of 5 rating. Looking forward to seeing you again soon!

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and clean. Bedding is very comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hi Laura,Thank you so much for sharing your feedback. We appreciate your positive comments about our very comfortable bedding. We hope you come visit us again soon!

10/10 Excellent

Marc

Travelled with partner
Liked: Amenities
Place was great
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Hello Marc,Thank you for your rating and for choosing our hotel. We are happy you had a great stay. Looking forward to having you back as a guest soon!

10/10 Excellent

Debra

Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Hi Debra,Thank you so much for this rocking 5 out of 5 review. Please come visit us again soon!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 1 night in Mar 2024
Response from Miguel, General Manager on 20 Mar 2024
Hi Dean,Thank you so much for your rating! Your 5 out of 5 review really means a lot to us. Please come visit us again soon!

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My Family and I really enjoyed our stay here. It was very clean and the staff was friendly and helpful. Can’t wait to plan our next stay at Mason Beach Inn.
Stayed 1 night in Mar 2024
Response from Miguel, General Manager on 20 Mar 2024
Hi Liz,We are super excited to know you and your family enjoyed Mason Beach Inn. We will be more than happy to welcome you all back again soon! And of course, thank you so much for your business.

8/10 Good

Aileen

Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Hi Aileen,Thank you for taking the time to rate your recent stay with us. See you back soon!

2/10 Terrible

cary

Travelled with partner
We were directed to a converted storage unit for close to four hundred dollars. It was supposed to be on the beach and it was not when we asked for anther room we were told there was nothing available.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Hi Cary,Iam so sorry! We are normally known for our Spanish Colonial Revival architecture and our exceptional attention to detail. As well as for our guest services. Please allow me to express our apologies that you had a negative experience in our hotel. We deeply failed to deliver the high standards that you've come to expect from our services.We hope your next stay at Mason Beach Inn will be a pleasant one and looking forward to seeing you again soon!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wnjoyed our time in this cute Inn walkable to everything from the beach to State street.
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Mar 2024
Hello Sheila,Thank you so much for your review and for choosing our hotel. We are extremely happy you enjoyed your stay at our super cute Inn! Please come visit us again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Janet,Thank you so much for the 10 out of 10 review.Please know that we are extremely happy you enjoyed your stay with us. Come visit us again soon!

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miguel, General Manager on 20 Mar 2024
Hi Kim,Thank you so much for your 4/5 rating and for choosing Mason Beach Inn as your destination. Please come visit us again soon!

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Hi Allison,Thank you for your 5-star review! Please come visit us again soon!

10/10 Excellent

SPENCER

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Feb 2024
Hello Spencer,Thank you for you 5 out of 5 rating and of course thank you for your recent stay with us. We hope to have you back again soon!

8/10 Good

Dean

Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Hi Dean,Thank you so much for your 8 out of 10 rating. We are happy to hear that you enjoyed your stay with us. We will be looking forward to seeing you again soon!

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Wonderful place to stay, close to the beach and eateries. Fresh cookies, coffee, tea, fruit station at reception area for guests. Spa like rooms and bedding. My only complaint was a noisy HAC system.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Hello Shirley,We are super happy to hear you had a comfortable stay with us. So sorry for the inconvenience the PTAC unit in your room may have caused. Please know we will be looking into fixing any issues. Once again thank you for taking the time to tell us about your experience. Come visit us again soon!

10/10 Excellent

Michael, Cathedral City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miguel, General Manager on 20 Mar 2024
Hi Michael,We are delighted that you enjoyed your recent stay with us, as reflected on your 5/5 rating. Thank you for your business and please come visit us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Guest,Thank you for taking the time to rate your stay with us. We are looking forward to hosting you again soon!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for those who don't want to pay $$$$$ for a pleasant quiet and clean hotel. One complaint: mattress needed to be replaced.
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Hello Peter,Thank you for your review and we would like to apologize for any inconveniences taken at the hotel. Kindly be advised that our team is working hard to turn your next visit into a pleasant experience for you.

10/10 Excellent

Mine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, newly renovated with a nice decor that has the Santa Barbara vibes. It's walking distance to the beach but it does not have beach views. Easy parking on the property. The front desk staff was very friendly. We were given complimentary welcome drinks and there is tea, coffee, cookies and fruits available 24/7 at the lobby. I'd highly recommend this place to couples, friends and families.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Hello Mine,Wow! Thank you for your perfect rating and for recommending our hotel to all couples, friends, and families. Iam beyond thankful for allowing us to cater you and we look forward to seeing you again soon!

8/10 Good

Matthew

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
First time stay.
My first time staying at the Mason Beach Inn wasn't too bad. There were a few things I did not like about the stay, such as: - The walls being paper thin (so you can hear your surroundings, especially if you're by the pool. - Also hearing the sounds of the shower or the sink from the next room or above you if you're on the first floor. - I noticed there were a few hair strands on brand new towels, and I discovered a silverfish in the bathroom (just one). - Last but not least the parking is a bit compact. Other than that, the aesthetics of the room itself was really nice, not far from the beach at all. Walking distance to be exact. Also the bed was very comfortable.
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Hello Matthew,Thank you for taking the time to rate your stay with us. We really appreciate you bringing this to our attention and again, thank you for your stay with us!

2/10 Terrible

Ben

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Well, I didn't expect too much for this place when I booked it but it was worse than what I expected. It was pretty noisy outside until late night so I couldn't sleep.
Stayed 1 night in Jan 2024
Response from Miguel, General Manager on 3 Feb 2024
Hello Ben,Thanks for sharing your feedback. We are so sorry your experience did not match your expectations. It is indeed an uncommon instance, and, in the future, we will be sure to provide a well quiet and comfortable atmosphere. If you would be willing to give us a chance to turn your experience around it would be such a pleasure to personally welcome, you back.

10/10 Excellent

Rattana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating. The hotel was very clean, had a very nice scent, close to the Beaches. Located in very a clean, safe, quiet neighborhood. Will definitely stay there again.
Response from General Manager on 28 Jan 2024
Hello Rattana,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service
Room are very clean, l like it
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Hello Sean,Thank you so much for you 5-star review. We are happy to hear that you enjoyed your stay. Please visit us again soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was terrific. The only issue was the bicycle rental for $10 per hour seemed high.
Stayed 2 nights in Jan 2024
Response from General Manager on 28 Jan 2024
Hi Larry,Thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Again, thank you for staying with us!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly, helpful staff. Walking distance to the beach and a great restaurant, Toma!!!
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Hello John,We are extremely happy to know that you enjoyed your stay with us. Our friendly staff will be delighted to welcome you back soon! Once again thank you for choosing Mason Beach Inn.

10/10 Excellent

Elizabeth D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, independent property.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Hi Elizabeth,Your 5-star rating is very much appreciated and once again thank you for choosing Mason Beach Inn.

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from General Manager on 18 Jan 2024
Hi Diane,Thank you so much for your 5 out of 5 rating and of course thank you for choosing Mason Beach Inn.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Hi Janet,Thank you for your rating and for choosing our hotel. We are looking forward to having you again as a guest in our hotel soon.

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Stayed 3 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Hi Wendi,Thank you so much for your exceptional 10 out of 10 rating! We are indeed looking forward to your next visit!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Maison beach inn is very clean, room is large, king size bed and sofa side by side, high ceilings. Able to open 2 suite cases with no problem. I love the in room steamer instead of iron. Also hair dryer in a room is very good - took me short time to dry my hair. I wish I had noted the name of it. This Inn is simple but pays attention to the details. It’s small inn and no restaurant or dining room. Tea and Coffee offered all the time at the front desk area. Some fruit and oatmeals are also available in the morning. It was great to have a cup of Numi tea as we checked in after a long drive. Inn is quiet, similar inns nearby, very safe and nice area. Short walk to the beach, historic Pier, and beginning? of State street. We enjoyed morning walk and had breakfast @ Goat Tree. Great pastries. We will be back to the Inn when we visit Santa Barbara again.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Hello Alberto,We are happy to hear that you loved your stay at Mason Beach Inn. We are delighted to learn that we have succeeded in provided a great experience at our hotel. We definitely look forward to having you back with us!