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Reviews of Hotel Zessa Santa Ana – a DoubleTree by Hilton

4 out of 5
Hotel Zessa Santa Ana – a DoubleTree by Hilton
201 E MacArthur Blvd, Santa Ana, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 40 reviews" "
Rating 8 - Good. 6 out of 40 reviews" "
Rating 6 - Okay. 4 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool
Stayed 2 nights in May 2024

8/10 Good

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
It's a quiet place, safe and accessible anywhere we go.
Stayed 5 nights in May 2024

10/10 Excellent

Lindsey

Business traveller
Had a wonderful complementary glass of champagne for Mother’s Day when I came down for coffee it was a special treat being away from the kids
Stayed 2 nights in May 2024

10/10 Excellent

Si

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and best services
Stayed 1 night in May 2024

6/10 Okay

Caitlin

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Overall pretty nice and the cookies and water upon arrival were a nice touch. Was a little disappointed because the whole reason I picked this hotel over other choices was because of the hot tub because I was running in a marathon the same day, and when we arrived it was drained and out of service. I wish this was noted on their website.
Stayed 1 night in May 2024

10/10 Excellent

Sameh, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Central location - amazing staff - very clean
Stayed 2 nights in Apr 2024

6/10 Okay

ryan

Travelled with family
Liked: Cleanliness
If you need to stay in this part of Santa Ana, this hotel is newer, nicer, and in a cleaner area than the ones further up the 55 freeway at Grand and Segerstrom. That said, I'm disappointed with it in a few areas. The noise level in the rooms from the plumbing is far louder than I expected. Every neighbor's flush sounded like it was amplified through the walls. My toilet was probably bothersome to them too because mine had a tank leak and kept refilling every 2 minutes. I'm not exaggerating, it was that often. I could clearly hear the neighbor's conversation too. I would have asked to switch rooms but I didn't want to repack all of my family's stuff and we were out during much of the stay. The staff are moderately friendly but many of them need to step it up one notch and not give the appearance that their job is dreary. The gentleman working in the lobby convenience shop gave me a snarky "Thank you SO MUCH" when I purchased an energy drink there, likely because I hit "No Tip" when the machine prompted me to decide if I wanted to leave one. Please remove that tip feature from the convenience store cash register. I grabbed the drink myself and carried it to the counter. The worker merely swiped it with his barcode scanner. He didn't open my can, pour it over a glass of ice, and put a little cocktail straw into it. Do you really expect a tip for scanning the drink? The guys working at 7-Eleven do the same thing and without the pretense of providing some luxurious service.
Stayed 4 nights in Apr 2024

8/10 Good

Isan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very quiet property
Stayed 2 nights in Apr 2024

8/10 Good

Seth, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated hotel with all of the amenities
Stayed 1 night in May 2024

2/10 Terrible

AZIZA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Price changes as soon as you check-in.
Stayed 1 night in Apr 2024

10/10 Excellent

Apollo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. The rooms are very nice and the staff is friendly and professional. The restaurant and bar are a bit expensive and has a limited menu.
Stayed 3 nights in Apr 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Very nice property. Convenient for all venues. Great cookies
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos, Santa Ana

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool for the kids and the option for breakfast at restaurant
Stayed 4 nights in Mar 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabriela, el paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quiet and safe stay. Hotel was beautiful and clean
Stayed 1 night in Jan 2024
Response from Oscar on 16 Apr 2024
Thank you for staying with us. I am glad to hear you enjoyed your stay in our beautifully remodeled hotel and rooms! We hope to host your next stay when your travels bring you back to Orange County.

10/10 Excellent

Yoseli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 3 nights in Apr 2024
Response from Oscar on 16 Apr 2024
Thank you for staying with us. I am glad you enjoyed your stay in our newly remodeled hotel. We hope to host your next stay when your travels bring you back to Orange County.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t agree with paying for parking which was $30. Besides that everything was great.
Stayed 1 night in Apr 2024
Response from Oscar on 16 Apr 2024
Thank you for staying with us. I am glad you enjoyed your stay and hope the parking fee is not a deterrent from staying with us again.

6/10 Okay

Kisstin

Everything is okay. But I don’t like how you charge moneys for the parking lot.
Stayed 2 nights in Apr 2024
Response from Oscar on 8 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope that the parking fee is not a deterrent from having you stay with us again. We hope to see you again during your next visit to Orange County.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Oscar on 2 Apr 2024
Thank you for the staying with us. We are glad you enjoyed your stay and hope we can host your next stay when your travels bring you back to Orange County.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the house keeping service
Stayed 3 nights in Mar 2024
Response from Oscar on 2 Apr 2024
Thank you for the staying with us. We are glad you enjoyed your stay and hope we can host your next stay when your travels bring you back to Orange County.

10/10 Excellent

Sonia Adilene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó …limpieza impecable y camas súper comodas
Stayed 1 night in Apr 2024