Dear Faran, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced regarding the towel exchange policy and the room cleaning service. It is disappointing to hear that you had to return dirty towels to receive clean ones and felt the need to pay extra for housekeeping. This does not reflect the standard of service we strive to offer our guests. Your feedback is invaluable, and we will address these concerns with our housekeeping and management teams to ensure improvements are made immediately. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a more pleasant and hassle-free stay in the future.Sincerely,Hotel Management

Dear Megan, Thank you for your feedback. We’re glad you found our location convenient and felt secure during your stay. We apologize for the cleanliness oversight in your room. Your comments are important, and we will address this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your kind words about our staff and hope to improve your experience on your next visit.Sincerely,Hotel Management

Dear Suzanne, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. Thank you again for writing about your time at Extended Stay America. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Kristin, Thank you for your kind words. We are delighted to read you enjoyed your stay at Extended Stay America. It's great to know our efforts in cleanliness and breakfast service made a positive impact. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Tiffany, Thank you for being our guest at Extended Stay America. It is always a pleasure to see that we were successful in providing our guests with a memorable stay. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon. Sincerely,Hotel Management

Dear Maria, Thank you for sharing your experience. We are glad you enjoyed your stay at Extended Stay America! Your feedback about the WiFi is valuable, and we'll work to make the access process more user-friendly. We appreciate your understanding and hope to welcome you back for another pleasant stay in the future!Sincerely,Hotel Management

Dear John, Thank you for sharing your experience at Extended Stay America. We are delighted you appreciated our clean, modern accommodations and comfortable amenities. However, we apologize for any noise disturbances you encountered; rest assured, we will explore ways to enhance sound insulation for a more tranquil stay. We value your feedback and hope to welcome you back soon for an even better experience.Sincerely,Hotel Management

Dear Donna, We are thrilled you found Extended Stay America clean, crisp, and welcoming! Maintaining a fresh and inviting environment is important to us, and your positive feedback motivates us to continue providing excellent service. Thank you for choosing us for your stay, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Humberto, Thank you for sharing your feedback at Extended Stay America. We are glad you found our hotel clean, comfortable, and conveniently located. However, we apologize for any inconvenience caused by the A/C cycling. Your comfort is important; we will address it with our maintenance team for improvement. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Scott, We sincerely apologize for the distressing experience you encountered during your stay. Your report of a cockroach in your room is deeply concerning, and we understand its impact on your comfort and peace of mind. Please accept our heartfelt apologies for the inconvenience caused. Rest assured, we take reports of pests very seriously and will immediately address this issue to prevent any recurrence in the future. Your feedback is invaluable, and we are committed to improving our services to ensure a more pleasant experience for all our guests. We hope you will consider giving us another chance to provide you with the exceptional service you deserve on your future travels.Sincerely,Hotel Management

Dear Edward, We are delighted you had a positive check-in experience at Extended Stay America. Your satisfaction is our priority, and we are glad you found the property, interior, and room to your liking. We appreciate your feedback regarding the fitness room and room amenities, and we will take this into consideration as we continue to improve our services. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Jolene, We are thrilled you found your room at Extended Stay America clean and spacious! We appreciate your feedback regarding the hot water temperature and will certainly look into adjusting it for a more comfortable experience. Thank you for bringing this to our attention, and we hope to welcome you back soon for an even better stay!Sincerely,Hotel Management

Dear Marilyn, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Joan, We are delighted you chose to stay with us at Extended Stay America. Your seamless check-in experience and comfortable rest mean everything to us. While you cannot review your experience, we believe you had a good rest for a short stay. Thank you for your stay, and we look forward to welcoming you back for another memorable visit.Sincerely,Hotel Management

Dear Dawn, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the elevator issue and the lack of assistance. We take your feedback seriously and are working to address these issues promptly. Regarding breakfast, we understand your disappointment and will take your comments into consideration for future improvements. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel management

Dear Sheila, We are thrilled to hear about your positive experience at Extended Stay America! It is wonderful that Lynn provided you with efficient and courteous service during check-in. We are delighted that you found your room clean and well-equipped, and we appreciate your kind words about our hotel. We look forward to welcoming you back on your next visit to the area, and we're glad you found our proximity to the airport convenient. Thank you for choosing to stay with us!Sincerely,Hotel Management

Dear richard, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you found our hotel to be very clean and that you encountered friendly staff during your stay. Providing excellent service and a welcoming environment for our guests is our top priority. We appreciate your kind words and hope to continue exceeding your expectations in the future. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Kelli, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have taken the necessary steps to address your concerns with our housekeeping team to prevent such occurrences. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear nancy, Thank you for your feedback about Extended Stay America! We're delighted to hear that you found our staff very friendly and the room immaculate. However, we apologize for any inconvenience caused by the slow check-in process due to a technical issue. We're constantly working to improve our systems to ensure a smoother experience for our guests. Your patience is appreciated, and we hope to welcome you back for an even more seamless stay in the future. Sincerely,Hotel Management