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"The best room I’ve ever seen!"

"Quick check in "

"Yes. That was fine."

"Review for The Jefferson Hotel, Richmond Richmond has always held a special place in my heart as the city I grew up in, and coming back for a visit was a true pleasure. I never had the opportunity to stay at The Jefferson Hotel before, and I’m so glad I finally did. From the moment I arrived, it felt like stepping back into historic Southern history—elegant, timeless, and warm in a way that only Richmond can offer. The ambiance is a perfect blend of classic luxury and genuine hospitality, a living postcard of the South. Overall Experience:** Perfection from start to finish. The hotel exudes refinement without feeling stuffy, and it’s easy to see why The Jefferson is a beloved institution in the city. Food and Breakfast:** The breakfast was superb, with a distinct Southern Virginia touch that felt comforting and refined at the same time. I enjoyed Virginia ham for breakfast, and it truly took me to heaven—rich, savory, and perfectly prepared. The menu felt both fresh and thoughtfully curated. Staff and Service:** The staff were outstanding, delivering Southern charm with professionalism and warmth. Each interaction felt personalized, attentive, and genuinely friendly. Rooms and Cleanliness:** The room was immaculate, with classic decor that maintained the hotel’s historic charm while offering modern comforts. Parking and Accessibility:** Parking was easy and felt secure, which made the entire stay stress-free. The hotel’s central location also made it easy to explore nearby"

"Lovely hotel with beautiful rooms and very helpful staff. Location is convenient for VCU Medical Center and the Capitol. The in house restaurant is pub style and food quality was excellent. If you want something more formal just across the street is the Tobacco Company (also excellent); something less formal then Chick Fil A (visiting which is a tradition for us whenever we come south) is in the lobby Minor problems with the room were responded to super quick - within 5 minutes of being reported. My wife thought the in-room toiletries were excellent."

"Worst hotel experience EVER! I was locked out my room upon returning at 1 am and there was no staff available for 20-30 mins we walked the entire first floor. Once the staff finally showed up, I had the key rekeyed 3 times and the door still wouldn’t open. They used the master key with no luck. Finally maintenance had to be called from another property which took a while. He had to drill a hole in the door which created a pile of sawdust in my room. And the door lock was still not operable. I had to change rooms in the middle of the night after 3 hours of foolery. I’m annoyed and will never stay there again. This was a work trip and my director was present and she is not pleased with Marriott which will impact future decisions of staying at this location. The leadership team has done nothing to accommodate us for this HUGE INCONVENIENCE. Shame on Marriott! I will continue to share this story on all platforms until this is addressed. I expect basic necessities when traveling and they were not provided and I did not feel safe."

"Still waiting for my $50 incidental deposit to be refunded and the valet parking overcharged me for an overnight is 38 and some change when I looked at my bank account they had charged me $75 and some change for just one overnight stay. "

"There was no accommodation for disabled or handicapped visitors the toilet was very not even a toilet helper to help no handicapped rails in bathroom my sister had knee and hip surgery and I requested a handicapped room and breakfast was fair no fruit only green apples I will not be staying at this hotel again Hilton was next door same price I do visit short pump twice a year for shopping was planning a ladies fellowship next year will not be using this hotel"

"Great place"