Sun deck

Reviews of Abba San Sebastián Hotel

4 out of 5
Abba San Sebastián Hotel
Paseo de Francia, 4, San Sebastián, Gipuzkoa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 142 out of 179 reviews" "
Rating 8 - Good. 31 out of 179 reviews" "
Rating 6 - Okay. 3 out of 179 reviews" "
Rating 4 - Poor. 2 out of 179 reviews" "
Rating 2 - Terrible. 1 out of 179 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mario, Arlington

Travelled with family
Wonderful stay at the Hotel Abba. Front desk and restaurant/bar staff were fabulous and took very good care of our party. Highly recommended property.
Stayed 2 nights in May 2024
Response from Manel Mor, Manager on 13 May 2024
Dear Armando,Thank you for sharing your experience at our hotel.Manel Mor, Manager

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to access the old town and the beaches.
Stayed 3 nights in May 2024
Response from Manel Mor, Manager on 13 May 2024
Dear Maxine,Thank you for such a positive review.Manel Mor, Manager

10/10 Excellent

Bryce

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Abba San Sebastian is a beautiful hotel on the Gros side of the Urumea River. Our room had a small balcony facing the river. It is perfectly located to easily walk to the Old Town area with its wonderful Pintxos (Tapas) Bars. We were also very close to the train and bus station which made taking a bus to Bilboa for the Guggenheim Museum quite easy. The hotel has a rooftop bar with great views. The hotel staff was extremely helpful and pleasant.
Stayed 4 nights in Apr 2024
Response from Manager on 7 May 2024
Dear Armando,Thank you for sharing your experience at our hotel.It is truly heartening to learn that you found our location on the Gros side of the Urumea River to be perfect for exploring the charms of the Old Town and its delightful Pintxos Bars. Your appreciation of the room with its quaint balcony offering serene river views fills us with joy.We are also pleased that the proximity to the train and bus stations contributed positively to your experience, allowing for convenient travel to destinations like the Guggenheim Museum in Bilbao. The rooftop bar is indeed a special feature of our hotel, and we're glad you enjoyed the panoramic vistas.Above all, your commendation of our staff's helpfulness and the overall condition of the hotel is a testament to our commitment to providing a memorable stay for our guests. Ensuring immaculate rooms equipped with desirable amenities is a priority for us, and your 100% satisfaction in these areas is our greatest reward.We hope to have the pleasure of welcoming you back in the near future. Best regards,

10/10 Excellent

Shinjiro Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms.
Stayed 2 nights in Apr 2024
Response from Borja Cuesta, General Manager on 8 Apr 2024
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our rooms impeccably clean and that the overall condition of Abba San Sebastián Hotel met your expectations. Our team is heartened by your compliments on the service provided. Your feedback is a testament to our dedication to offering a memorable stay for our guests. We take great pride in our hotel's ambiance and the attention to detail that our staff upholds.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had a marvelous time. The entire staff was extremely pleasant and went out of their way to make sure we feel welcome. The restaurant is a five stars…i wanted to taste the Chef’s lemon pie. It was not available that day. The chef had it ready for me the next day…. It was the best Lemon pie I have ever had…. Excellent job chef… Kudos to the team at ABBA and Thank you for making our stay memorable 🙏 Cheers, Frantz and Nancy
Stayed 2 nights in Mar 2024
Response from Borja Cuesta, General Manager on 30 Mar 2024
Dear Nancy,Thank you for sharing this review.We are overjoyed to learn that our staff's efforts resonated with you and helped to create a welcoming atmosphere. It is our pleasure to pass along your compliments to our dedicated team, who strive to ensure each guest feels at home. Discovering that you had the opportunity to enjoy our restaurant and the chef's special lemon pie the following day is truly gratifying. We always aim to provide those unique touches that make your experience memorable.Your kind words serve as a testament to the essence of what we aim to offer here at Abba San Sebastián Hotel - a combination of attentive service, culinary delights, and an ambiance that lingers fondly in your memories. We are incredibly grateful for guests like you who appreciate the intricate details of our hospitality.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

8/10 Good

Yu-Mui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautifully decorated
Stayed 1 night in Mar 2024
Response from Borja Cuesta, General Manager on 18 Mar 2024
Dear Guest, thank you for sharing your experience at our hotel.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to welcome you back to Abba San Sebastián Hotel in the future. Best regards.Borja Cuesta, General Manager

8/10 Good

Xinping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a solid 3 or 4 star hotel. The rooms are large and clean, and the staff are friendly. The only downside is that the breakfast is not good at all. You may want to spend the money somewhere else instead of paying for breakfast that does not offer much. Parking is 200 meters away. Be prepared to drag your luggage to the remote offside parking when you check out.
Stayed 2 nights in Dec 2023
Response from Borja Cuesta, General Manager on 5 Jan 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We're delighted to know that you found the rooms to be large and clean, and that you received friendly service from our staff. These aspects are indeed among the top positive points we strive to maintain at our hotel. However, we regret to hear that our breakfast did not meet your expectations. We take pride in offering a buffet breakfast that includes a variety of Mediterranean produce, the best Spanish ibérico products, and seasonal fruits, aimed to cater to different tastes and preferences. As for the parking, we understand the convenience of having it nearby and we're sorry for any inconvenience caused by the distance. We offer parking just 250 meters away to ensure that our guests have a secure place for their vehicle.We look forward to welcoming you back on a future visit. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Seanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, in a great location right on the river. Walking distance to everything & overlooking the Christmas market. The staff were very welcoming & super helpful. Rooms were very comfortable with great amenities. Really enjoyed our stay!
Stayed 3 nights in Dec 2023
Response from Borja Cuesta, General Manager on 20 Dec 2023
Dear Seanna, Thank you very much for this kind review.We are delighted to hear that you appreciated the beauty and prime location of our establishment, nestled right by the river and close to festive attractions. It's wonderful to know that our team's welcoming and helpful attitude contributed positively to your stay, and that you found comfort and satisfaction in our well-appointed rooms with their array of amenities. Our dedication to offering a memorable stay is truly reflected in your kind words.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Borja Cuesta, General Manager on 6 Nov 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in a perfect location! Close to everything..
Stayed 2 nights in Oct 2023
Response from Borja Cuesta, General Manager on 29 Oct 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our location perfect and close to everything you needed. It's great to know that you appreciated the beauty of our Baroque palace and the cleanliness of your room. Our team takes pride in providing excellent service, and we are glad that it met your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly well located stay.
Enjoyed 4 days at ABBA SS, located close to historic town. Nice breakfast and very comfortable rooms.
Stayed 4 nights in Oct 2023
Response from Borja Cuesta, General Manager on 23 Oct 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you enjoyed our convenient location, close to the historic town, and found our breakfast and rooms to be very comfortable. Our team strives to provide excellent service, and we appreciate your positive feedback on that aspect.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 Excellent

Amelia, Haddonfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely premises within walking distance of most city attractions. A bit difficult to access if driving and parking nearby.
Stayed 2 nights in Sep 2023
Response from Borja Cuesta, General Manager on 23 Oct 2023
Dear Amelia,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our prime location within walking distance of the city's attractions. We understand that accessing the hotel by car and finding parking can be a bit challenging, but we do offer guest parking just 250 meters away for your convenience.We are glad that you found our rooms clean, our hotel well-maintained, and our service excellent. Your kind words mean a lot to us, and we are happy that we could contribute to a positive stay in San Sebastián.We hope we may have the chance to welcome you back in the future. Kindest regards,Borja Cuesta, General Manager

10/10 Excellent

Ancizar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!
Stayed 2 nights in Oct 2023
Response from Borja Cuesta, General Manager on 20 Oct 2023
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff to be exceptional and appreciated their service. Our team takes great pride in providing a memorable stay for our guests, and it's always rewarding to receive such positive feedback.We are also glad that you enjoyed the cleanliness and condition of our hotel, as we strive to maintain a high standard of quality for our guests. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back in the future.We will be happy to welcome you back in the future. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Roswitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with hotel and its staff. It was much enjoyable
Stayed 3 nights in Oct 2023
Response from Borja Cuesta, General Manager on 18 Oct 2023
Dear Roswitha,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

David R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting bathroom technology (automatic sliding door!), good choice of amenities, nice rooftop bar, spacious room, very helpful staff.
Stayed 3 nights in Sep 2023
Response from Borja Cuesta, General Manager on 13 Oct 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you appreciated our interesting bathroom technology and the wide range of amenities provided. It's great to know that you enjoyed our spacious room and the beautiful rooftop bar. Our team takes pride in providing excellent service, and we are glad that you found them to be very helpful.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 Excellent

ELISAVET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy boutique hotel
Nice boutique hotel in a very convenient location near the central bus station. Nice room and delicious breakfast. The receptionists were very helpfull.
Stayed 3 nights in Sep 2023
Response from Borja Cuesta, General Manager on 29 Sept 2023
Dear Elisavet,It was a pleasure to receive this great review.We are delighted to hear that you found our boutique hotel cozy and conveniently located near the central bus station. It's great to know that you enjoyed our delicious breakfast buffet and comfortable room. Our team takes pride in providing helpful service, and we are glad that our receptionists were able to assist you during your stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one-night stay at Abba Sans. The customer service staff was very friendly and helpful. Parking was very easy. They held our bags as we arrived before check-in time and they upgraded us for free when we did check-in. The rooms were very clean and newly updated. The bathrooms were very spacious and the shower was luxurious. They had every amenity there in case you didn't bring it down to a toothbrush and toothpaste and a complimentary bottle of water. The room size was to be expected as most European hotels are not that spacious, but there were enough closets and I didn't feel cramped. The location is great. We walked everywhere although the bus station and metro were very close if we chose to use them. We would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Borja Cuesta, General Manager on 29 Sept 2023
Dear David, We are grateful for your kind review.We are delighted to hear that our friendly and helpful staff made your stay enjoyable, and that you appreciated the convenient parking and complimentary room upgrade. It's great to know that you found our rooms clean, updated, and well-equipped with amenities, including the spacious bathroom and luxurious shower. We're also glad that you enjoyed our prime location, which allowed you to easily explore the city on foot.Thank you once again for your kind words, and we look forward to welcoming you back for another memorable stay.We hope to welcome you back on future occasions.Best wishes,Borja Cuesta, General Manager

8/10 Good

SIMON K.

Liked: Amenities, property conditions & facilities
Good location, within walking distance to old town and restaurants.
Stayed 6 nights in Sep 2023
Response from Borja Cuesta, General Manager on 24 Sept 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are glad to hear that you appreciated our convenient location, within walking distance to the old town and numerous restaurants. Our hotel indeed strives to provide easy access to the city center and popular attractions, such as La Concha beach and the Kursaal arts center.It's great to know that you found our hotel condition and room amenities satisfactory. We continuously work on maintaining our Baroque Palace and providing our guests with comfortable and well-equipped rooms.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in San Sebastian
Beautiful room in a lovely hotel! We had a large comfortable room with a balcony looking over the river. The staff were really friendly, helpful, and professional. The rooftop bar is really nice, and the breakfast was good. Abba is located in a perfect spot on the river, easy walking distance to Old Town, the beach, and public transportation.
Stayed 1 night in Sep 2023
Response from Borja Cuesta, General Manager on 21 Sept 2023
Dear Andrea,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your spacious and comfortable room with a balcony overlooking the river. Our staff truly appreciates your kind words about their friendliness, helpfulness, and professionalism. It's great to know that you found our rooftop bar to be a pleasant spot and that our breakfast met your expectations. Our prime location near the Old Town, beach, and public transportation is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location& clean
Stayed 2 nights in Sep 2023
Response from Borja Cuesta, General Manager on 18 Sept 2023
Chers hôtes,Nous sommes ravis de lire que vous avez apprécié notre emplacement et la propreté de nos chambres. Notre hôtel est en effet situé à seulement cinq minutes à pied du centre-ville et à moins d'un kilomètre de la célèbre plage de La Concha, ce qui en fait un choix idéal pour les voyageurs souhaitant découvrir notre belle région.Nous vous remercions également pour les excellentes notes attribuées à la qualité de notre service et aux équipements de nos chambres. Notre équipe s'efforce de fournir un service exceptionnel et des installations modernes pour assurer le confort de nos clients.Nous espérons vous recevoir à nouveau.Bien cordialement,Borja Cuesta, General Manager

6/10 Okay

Jonathan

Disliked: Staff & service
Parking was not essy even though the hotel offered a discount. Room service was poor. The roll was not cleaned well. Also the sound carried. You could here the neighbors in the adjacent room very clearly.
Stayed 3 nights in Sep 2023
Response from Manager on 11 Sept 2023
Dear Jonathan,Thank you for sharing your feedback about your recent experience.We regret to learn about the issues you encountered during your stay. Regarding the parking, our hotel does provide guest parking just 250 meters away, and we apologize if this was not as convenient as expected. We have taken note of your feedback on room service and room cleanliness, and we will address these concerns with our team to ensure improvements are made.As for the sound insulation, we understand how important a quiet environment is for our guests, and we will look into possible solutions to enhance our guests' comfort.We look forward to having the opportunity to welcome you back in the future. Best wishes,

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 7 nights in Aug 2023
Response from Borja Cuesta, General Manager on 11 Sept 2023
Cher Vladimir,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez apprécié la propreté de nos chambres, l'état de l'hôtel, nos services et les équipements de la chambre. Il est important pour nous de fournir un séjour confortable et agréable à nos clients. Nous sommes heureux que notre emplacement proche de la plage de La Concha et du centre-ville ait contribué à rendre votre séjour encore plus agréable.Encore une fois, merci pour vos commentaires positifs et nous espérons vous revoir bientôt dans notre hôtel.Au plaisir de vous revoir très prochainement,Borja Cuesta, General Manager

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 3 nights in Aug 2023
Response from Borja Cuesta, General Manager on 9 Sept 2023
Dear Jocelyn,Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated the cleanliness of the room, the hotel's condition, and the excellent service provided by our staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to receive such positive feedback.We hope that you also had the opportunity to explore the nearby attractions, such as the famous La Concha beach and the city center, which are just a short walk away. Additionally, our hotel offers a variety of amenities, including a fitness center, a lounge bar, and a terrace with panoramic views, which we hope you had the chance to enjoy during your stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Borja Cuesta, General Manager on 9 Sept 2023
Dear Kathleen,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel in excellent condition and appreciated our top-notch service. It's great to know that you enjoyed the cleanliness of your room as well. However, we noticed that you were not completely satisfied with the room comfort. We understand that preferences may vary, and we strive to provide a variety of room options to cater to our guests' needs. Our Premium WiFi and proximity to the city centre and beaches are just a few of the amenities we offer to ensure a comfortable stay.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

Ruba, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Borja Cuesta, General Manager on 9 Sept 2023
Dear Ruba,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our hotel to be in excellent condition and appreciated the cleanliness of your room.Furthermore, our dedicated team works hard to maintain a high standard of service, and your positive feedback is truly rewarding.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well located very nice property
Stayed 3 nights in Aug 2023
Response from Borja Cuesta, General Manager on 6 Sept 2023
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our property to be well located and very nice. Our hotel is indeed just a short walk from the city centre and the famous La Concha beach, making it a convenient choice for our guests.We appreciate your perfect ratings on hotel condition, service, and room amenities. Our team works hard to provide excellent service and comfortable accommodations, and it's great to know that we met your expectations.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Borja Cuesta, General Manager on 12 Aug 2023
Dear Guest,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Borja Cuesta, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Borja Cuesta, General Manager on 7 Aug 2023
Dear Susan,Thank you very much for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Borja Cuesta, General Manager on 4 Aug 2023
Dear Kate,Thank you for this great feedback about your recent stay.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager

10/10 Excellent

lynda

Travelled with family
Liked: Staff & service, property conditions & facilities
Outstanding hotel and top notch facilities. Sergio and the hotel staff were very accommodating, friendly, and service oriented. Would definitely stay here again!
Stayed 3 nights in Jul 2023
Response from Borja Cuesta, Manager on 25 Jul 2023
Dear Lynda,Thank you for sharing this lovely review.We are so glad to hear that you enjoyed your visit and would like to thank you for acknowledging our team members. Our goal is to make every stay a memorable one, and this will encourage us all to continue with our efforts. It is very rewarding to know that you were satisfied with our location and found everything you needed for a great stay.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent couples stay
The hotel is immaculate and the rooms tastefully decorated. We particularly enjoyed the daily bottle of water in our room and the nespresso coffee machine with four coffee pods each day. The breakfast buffet was varied, fresh and delicious. The rooftop bar had stunning view to the old town and the bar staff are absolutely delightful and so helpful with local knowledge. The hotel's location cannot be beaten for exploring the new and old town! The only time we didn't walk was for traveling to and from Bilboa airport - for which the main bus terminal is a short ten minutes walk away (if that) along the river. The hotel has a small gym with limited equipment but good for a quick workout. There is no need for a pool as there are numerous beaches close by.
Stayed 4 nights in Jul 2023
Response from Borja Cuesta, Manager on 25 Jul 2023
Dear Lucie,Thank you for taking the time to leave your review.We are thrilled to hear that you found our hotel immaculate and the rooms tastefully decorated. It's great to know that you appreciated the daily bottle of water and the Nespresso coffee machine in your room. We take pride in offering a varied, fresh, and delicious breakfast buffet, and we're glad you enjoyed it. Our rooftop bar indeed offers stunning views of the old town, and we're happy that our staff provided delightful service and helpful local knowledge. The hotel's location is indeed perfect for exploring both the new and old town, and we're glad you found it convenient for your stay. Thank you for mentioning our small gym, which is equipped for a quick workout, and for acknowledging the nearby beaches as an alternative to a pool.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verra clean and stuff are very helpful
Stayed 3 nights in Jul 2023
Response from Borja Cuesta, Manager on 25 Jul 2023
Dear William,Thank you for sharing your kind review.We are pleased that our team helped make your stay so enjoyable. It is also rewarding to receive your positive feedback about our high standards.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Borja Cuesta, Manager on 20 Jul 2023
Dear Patricia, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service
Excellent location, great service and totally recommend!
Stayed 2 nights in Jul 2023
Response from Borja Cuesta, Manager on 20 Jul 2023
Dear Patricia,Thank you for your kind review.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Miguel, Diamond Bar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel provided a map of area and a tapas list. Hotel close to train station.
Stayed 2 nights in Jul 2023
Response from Borja Cuesta, Manager on 20 Jul 2023
Dear Miguel,Thank you for sharing your kind review.We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful setting and property. Loved the Rooftop Terrace!
Stayed 2 nights in Jul 2023
Response from Borja Cuesta, Manager on 18 Jul 2023
Dear Janet, Thank you for taking the time to review your stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Evangelina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are brand new, state of the art. The staff was very attentive and responsive. The area is close to the walkable areas. The breakfast had a very good price, not spectacular, but good.
Stayed 3 nights in Jul 2023
Response from Borja Cuesta, Manager on 13 Jul 2023
Dear Evangelina, Thank you for taking the time to share your review with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It is a pleasure to know that our location met your requirements for this visit.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and even better staff.
Stayed 2 nights in Jul 2023
Response from Borja Cuesta, Manager on 10 Jul 2023
Dear Janet.Thank you very much for sharing your positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

8/10 Good

Trevor

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, great location. But to bring up the standard of the rooms, they need to be quality checked. We had a curtain hanging off hooks and mould around shower. The curtain took me 1 minute to fix and the mould just needed a little cleaning. We mentioned but not really taken seriously!
Stayed 4 nights in Jun 2023
Response from Borja Cuesta, Manager on 5 Jul 2023
Dear Trevor,Please accept our thanks for taking the time to review your visit to our hotel.We are happy to hear that you had a pleasant stay with us but are sorry to hear that our high standards were not upheld. Please do not hesitate to report any issues to reception immediately so we may have these resolved.We hope to welcome you back. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Howard

Stayed 1 night in Jun 2023
Response from Borja Cuesta, Manager on 5 Jul 2023
Dear Howard,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel in great location with friendly efficient staff
Stayed 4 nights in Jun 2023
Response from Borja Cuesta, Manager on 28 Jun 2023
Dear Angela,Thank you for this kind review about your recent visit.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a very good location. The rooftop views were excellent.
Stayed 3 nights in May 2023
Response from Borja Cuesta, Manager on 5 Jun 2023
Dear Steven,Thank you for sharing this review of your time at our hotel.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very clean, modern
Stayed 2 nights in May 2023
Response from Borja Cuesta, Manager on 29 May 2023
Dear Elizabeth, Thank you for this positive review of your stay.We are pleased that you appreciated the high standards and quality service which we strive to uphold.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.We look forward to seeing you again. Best wishes,Borja Cuesta, Manager

6/10 Okay

victor

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff Not so clean
Stayed 5 nights in May 2023
Response from Borja Cuesta, Manager on 29 May 2023
Dear Victor,Thank you for taking the time to share your experience at our hotel.We are pleased you chose to stay with us.However, we are sorry to hear you feel we did not uphold our usual high standards and apologise for any inconvenience. Your satisfaction is very important to us and wish you had let us know at the time of your concern as our housekeeping would have endeavoured to find a solution for you.Furthermore, we aim to deliver a warm and welcoming atmosphere for all our guests, so we regret to hear that you felt anything less during your time with us and we will address your comments with our team to ensure we maintain the level of service expected.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Borja Cuesta, Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and everything was great. Would recommend!!!!!
Stayed 3 nights in May 2023
Response from Borja Cuesta, Manager on 22 May 2023
Dear David,Thank you for your kind review of your recent stay at our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great place, newly renovated, comfy beds, decent shower and lovely staff. All at a very competitive price
Stayed 1 night in May 2023
Response from Borja Cuesta, Manager on 12 May 2023
Dear Robert,Thank you for taking the time to share your feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. Our team members enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, Very convenient. Nice hotel
Stayed 2 nights in Apr 2023
Response from Borja Cuesta, Manager on 8 May 2023
Dear Carol,Please accept our sincere thanks for this kind feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Frank, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent breakfast, great location.
Stayed 3 nights in Apr 2023
Response from Borja Cuesta, Manager on 8 May 2023
Dear Frank,We really appreciate this positive review about your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Borja Cuesta, Manager on 3 May 2023
Dear David,Thank you for taking the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager

10/10 Excellent

Eduardo, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Borja Cuesta, Manager on 15 May 2023
Dear Eduardo,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, Manager