Airport Hotels, San Rafael (SRF)

"The big problem was checkin staff, they insisted I was not in the computer despite my copy of my confirmation number, my Real ID drivers license etc. They were impatient and incompetent, particularly in dealing with the names and paper work, and were not pleasant about it. To my shock we were basically raising our voices at each other and I was MOST uncomfortable about this.I finally did convince them of my identity, but it was a very poor experience in a very mediocre and minimal facility. Our room was definitely not as pictured nor the room we were shown in the ad that we would have. I was there 2 nights. The first night there was some sort of very loud intermittent equipment or engine noise right under our window, we were on the second floor, I cannot imagine what it was, sounded like generators or the like.second nite was quiet. I did not expect a fancy room for the price etc. and the bathroom was clean and obviously recently redone, that was a plus, but otherwise the entire thing was pretty poor, but particularly the rather dreadful check-in. I have to say the two guys really didn't understand the process and told me numerously times that i should have called them directly and not used Expedia of a computer to book. I would NOT recommend this motel for the experience of the checkin staff particularly, otherwise, it was adequate for a no-frills one night accommodation, even though I have family in the area I would not consider this motel again. sorry to have to say."

"It was a pretty solid place. Old but renovated. No breakfast really that we saw but nice pool area."

"This location had THE NICEST staff I have had at a front desk hotel and I travel ALOT."

"The room"

"Clean room and friendly staff"

"We were enjoying our stay until the checkout morning . The house keeping lady came knock on the door and OPEN the door Twice . It wasn’t even close to the check out time . We felt our privacy was violated. And we need to rush out of the room . For this reason ~ we won’t stay here again ."

"Very friendly staff, simple parking, a clean room. It was very easy to plug in all our electronic devices. Nice shower, and a simple, but good breakfast."

"Due to a cancellation of an event I was attending, I missed my cancellation window by 2 hours and Travelocity didn’t allow my to cancel. Lame! Waste of $180"

"We had to wait about 30 min to check in as the front desk agent wasn’t there. The coffee maker sucks, get a kurig. Not everybody wants espresso. The vending machine just outside. Our door was about 97% empty."