Salida Real a Queretaro No 1 Col Centro, San Miguel de Allende, GTO
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
There was no air conditioner nor fan. We stayed in May which is way hot. The room was like sauna even during the night when outside was so cool and flesh. My family including 2 kids could not sleep until 4 am because of the heat. We tried to sleep at 8pm!!!! We opened the door completely to get fresh air from outside, but we only got so many mosquitos. It was our first night we could not sleep. Terrible!
Nice place, gardens and reception. it was a Cantinflás place, he lived or owned the place. I slept super well but other friends staying near the street could not sleep because of the street noise.
It is a 25min walking from city center
araceli
Stayed 1 night in May 2023
Response from Gerencia on 31 Jul 2023
Estimado huéspedAgradecemos sus comentarios, vuelva pronto !!
6/10 Okay
Carlos
Travelled with family
5 Jun 2023
Disliked: Property conditions & facilities
facillities are much older and not well mainteined. Very different than what shows in the pictures.
Carlos
Stayed 3 nights in Jun 2023
Response from Gerencia on 31 Jul 2023
Estimado huéspedAgradecemos sus comentarios, los cuales son tomados en cuenta para mejorar la calidad de nuestras instalaciones y ofrecerle lo mejor.AtentamenteGerencia
They claim dog friendly and than try to charge $500 pesos per night for a documented service dog. No where while booking was this disclosed in their information online. Shameful.
Peter
Stayed 3 nights in Jul 2022
6/10 Okay
Mara, Cypress
Travelled with family and small children
3 Jun 2022
Liked: Cleanliness
The location of Hotel San Miguel de Allende is excellent at the entrance of the beautiful little town. One can enjoy a 15 walk to the center of the town, or take public transportation and be in the center of everything within a few minutes. The property itself is well kept, but the rooms need updating and there was no AC in the room I stayed in.
The rooms do not have AC or fans. If you open de window anyone can get into your room! There is no privacy if you open a window. The quality of the food and service at the restaurant is extremely bad. It took them 45 minutes to prepare a club sandwich when they had only 5 tables occupied, furthermore the waiter was upset all time, I could not pay with credit card.
Mauricio Comas
Stayed 1 night in May 2022
10/10 Excellent
Antonio
Travelled with partner
18 Apr 2022
View was nice
Antonio
Stayed 4 nights in Apr 2022
8/10 Good
César
Travelled with family, Travelled with pets
4 Jan 2022
Liked: Cleanliness, staff & service, amenities
Facilities and rooms under maintained, which is sad because is a very nice place
We were locked out of the hotel for about 45 minutes Nobody was around to open the door. My husband and I along with other guests were knocking and calling to no avail. Very disappointing!! We also tried the restaurant onsite and the food was very bland and dry!
Verified traveller
Stayed 2 nights in May 2021
2/10 Terrible
Roberto
Travelled with group
29 May 2021
Disliked: Staff & service
Hell on earth
I have traveled wold work and never had I encountered what this hotel did. I returned about 8:0 p. m. And the entry doors were locked and I banged on he door for about 45 minutes an no answer I am diabetic and needed to use the bathroom three other clients were also waiting and finally they opened the door with the excuse that they had a client disturbing the peace and that the police were coming, all untrue for no police ever came. They only had two employees in service. I would not have paid for the stay but I had already paid through hotels. Com. I was furious and will complain to their company. A most disgraceful treatment plus a lie. A horrible experience for a senior of 83 years
Terrible experience. The hotel is in deplorable conditions and service is terrible. No phones in the rooms, you have to walk to lobby to request anything. The furniture is very old, towels are gray not white, no tissues, no bottled water, no heater or A/C, bedding is old and bed had some bugs because I couldn’t stop itching and scratching after I got under the covers. Took good 5 minutes of wasting a lot of cold water so I could get some hot water. There must be a problem with the boiler. I would not recommend this place at all
Verified traveller
Stayed 5 nights in Jan 2021
Response from Hotel Mision San Miguel on 21 Jan 2021
Estimado Huésped:
Sabemos que durante su estancia ocurrieron algunas situaciones que no fueron totalmente satisfactorias y por ello ofrecemos una disculpa; le garantizamos que estamos tomando las acciones necesarias para que situaciones como esta no se repitan.
Cordialmente
Adriana Sanchez
Gerente General
8/10 Good
manuel
Business traveller
4 Dec 2020
Liked: Cleanliness
Disliked: Room comfort
To much noise. Traffic. Hard to sleep at night
manuel
Stayed 1 night in Dec 2020
Response from Hotel Mision San Miguel on 5 Jan 2021
Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo.
2/10 Terrible
Verified traveller
Business traveller
21 Sept 2020
Liked: Cleanliness
Disliked: Staff & service
The cleaning lady and restaurant staff were wonderful and accommodating. The front desk refused to meet me half way with my spotty Spanish. They gave my local friend a bad number for a taxi we really needed and me the complete wrong directions the very first day there. I didn’t see any other non native people at the hotel over the 4 days I was there and would NOT recommend if you are visiting and need any help. For the reason I have rated this hotel as a bad choice though the room was clean. I also booked a king size bed but was given two doubles...you get the idea.
Verified traveller
Stayed 4 nights in Sep 2020
6/10 Okay
Carlos
Travelled with family
20 Sept 2020
Very old hotel...
This is a very old hotel. Rooms are very old. We were staying here just because we had to left another hotel in the middle of the night. In San Miguel de Allende I am pretty sure you can find a better option for the price.
Good hotel outside the city, nice big and heated pool, also well kept gardens, walk to downtown is 25 minutes, unable to find uber, taxi take 10 minutes to arrive, the breakfast buffet is good, the room has no air conditioning nor fan and the room was not dark enough for us. Terrible internet access.
I was in San Miguel de Allende to consider living there when I retire.
The hotel room was spacious, and the grounds well maintained.
The city center is a bit far for a walk and thankfully we had a car. We did not dine in their restaurant.
I stayed just for one night, the lights didnt work so they sent a maintanance guy.. he fixed it, the pool´s water was cold, the shower´s water was COLD; we reported it but they never fixed it and the internet never worked. we also had breakfast in their restaurant and the menu was really bad.
BAD SERVICE
Very nice hotel, bar, and restaurant near the historic center of San Miguel de Allende. Friendly staff helped make arrangements for our side trips. Note it's on the outskirts of the centro, so taxis are required to get to many areas of interest, unless you're a big hiker.
Great place but no wi-fi - even though it was promised.
Joseph
Response from Gerente General on 21 May 2017
Estimado Huésped:
Muchas gracias por tomarse de su tiempo para evaluar nuestros servicios a través de Hotels.com. Nos alegra que su experiencia con nosotros haya sido de su total agrado, esperamos nos recomiende y verle pronto en esta su casa Misión San Miguel de Allende.
Cordialmente
María Elena Pérez
Gerente General
Amazing shopping. Beautiful area. Some problem with lack of hot water in hotel room but they were responsive to correcting the problem. We were there during the colder nights and they do not have central heating but provided us a heater that kept us comfortable.
Barbara
Response from General Manager on 10 Feb 2017
Estimada Huésped
Muchas gracias por sus comentarios y sobre todo por tomarse el tiempo para evaluarnos a través de Hotels.com, para nosotros es muy importante saber que fue de su agrado nuestro hotel. La esperamos pronto en esta su casa Misión San Miguel Allende.
Cordialmente
María Elena Pérez
Gerente General.
This is a very poor option for San Miguel de Allende, old and uncomfortable rooms, bathrooms and overall area, not classic or rustic just plain old and not very clean
While it didn't have the cultural flair that the inner town hotels did, it was an amazing hotel for the price and so nice and helpful.
Christopher
Response from General Manager on 29 Oct 2016
Estimado huésped
Gracias por el tiempo tomado en compartir su experiencia de su pasada estancia en nuestro hotel a través de Hotels.com. Nos alegra el saber que su estadía con nosotros fue placentera lo invitamos a que regrese pronto y nos siga brindando la oportunidad de crear momentos agradables en esta su casa Misión San Miguel de Allende.
Cordialmente
María Elena Pérez