San Mateo Trip

the place is not what

Stayed after our cruise, huge suite

Property was beautiful and clean , some of the staff had attitude, I fell in there property and sprained my ankle and there was a worker in the utility room and saw me fall and he didn’t even ask to help me get up or if I needed medical attention, I went to the office and told them and they offered me ice , they didn’t even ask if I’m okay or again if I need it medical attention, and they gave me the wrong room I was supposed to get a city view and all I got was a parking lot view , and when I told them they told me it was my problem , my flight was leaving pretty late and I told them to accommodate me because they gave me the wrong room they made me pay for an extra night when I asked them for late check out …. Aisha she was one of the supervisors which was pretty nice to me and tried to accommodate me she tried calling the big office but they didn’t want to accommodate me for a late check out ….

Staff was very helpful and quick to respond with any questions. The room was perfect for a quick one night stay as it was comfy and cozy. Would definitely stay again!

No elevator and you are expected to carry up your own luggage. 3 or 4 floors Some of the front desk staff were rude and didn’t really want to help you. We asked about reserving a cab the night prior to leaving the next morning at 4:00 departure time. We were told someone would be available at 4 am to order cab for us. We found a sign stating staff was on a break and returning soon. They never did. Had to order an Uber. Left 30 min. late! Party on the street night before, so loud we couldn’t sleep. Would not recommend this Hotel!!!