Front of property
Check availability

Reviews of Rio Hermoso Hotel

4 out of 5
Rio Hermoso Hotel
Ruta 63 km 67, Parque Nacional Lanín, San Martin de los Andes, Neuquen

Reviews

9.6

Exceptional

Rating 10 - Excellent. 19 out of 23 reviews" "
Rating 8 - Good. 3 out of 23 reviews" "
Rating 6 - Okay. 0 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

DMR, Butte MT, us

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful location; definitely would stay there again!
Stayed 1 night in Feb 2019
Response from Giselle Kaplan on 13 Mar 2019
Thank you so much for your kind words. Hope to see you again in Río Hermoso. Best wishes.

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of heaven
Beautiful setting with friendly and gracious service. Located on a pristine lake with lawn chairs available for relaxation. Very comfortable and classic and calming decor. Highly recommended property.
Stayed 2 nights in Feb 2019
Response from Manager on 6 Feb 2019
Thank you Gail so much for your words. Happy to know you enjoyed the lawn chais by the river. Best woshes. Giselle

10/10 Excellent

Ian, Purley, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a beautiful setting by the river. Great views in both directions. Giselle, the owner, was very friendly & helpful. My partner & I speak very little Spanish, but Giselle’s team did all they could to assist us in English. Super service l! Would we go there again? In a trice!!!
Stayed 2 nights in Nov 2018
Response from Giselle Kaplan on 13 Nov 2018
Ian!!!!!!!!! Hahahahahah!!!! It was so nice getting the chance to know you!!! Thank you so much for your stay, for your kindness and for you words in this comment. Have a great life and a great trip. Best wishes. Giselle

10/10 Excellent

Rick, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful remote, quiet location. Remarkable staf
Beautiful place and location. Our room had a deck overlook8ng the river.
Stayed 3 nights in Apr 2018
Response from Giselle Kaplan, Manager on 8 May 2018
Thank you Rick!!! It was great having you at Río Hermoso. Best regards.

10/10 Excellent

Utahslam, Park City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity
Beautiful setting, very comfortable, great staff, wonderful food
Stayed 1 night in Mar 2018
Response from Giselle Kaplan, Manager on 6 Apr 2018
Than you so much for your kind comments. Best regards.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded
A beautiful secluded property! Enjoy a swim in the river. The food and service was excellent! Be aware if you have cat allergies, there are two very fun and friendly cats and our allergies were heighten after two days.
Stayed 2 nights in Jan 2018
Response from Giselle Kaplan, Manager on 28 Feb 2018
Thank you Paula for your comments. Still trying to make those cats a little less friendly but it is so hard when some guests take them to the rooms ... The animals don´t understand what is wrong and what is right. Hope we can teach them well. Thanks for staying with us. Best wishes. Giselle

10/10 Excellent

Adam , Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAJESTIC
This was one of the best finds in the Mountain Region of Argentina - away from any towns and down a dusty track was this 7 room Lodge that was the height of luxury. The perfect setting on a river, deers walking about, trout jumping in the water. The rooms were palatial and the staff perfect - can not wait to go back.
Stayed 1 night in Nov 2017
Response from Giselle Kaplan, Manager on 9 Nov 2017
Thank you Adam!!! You are very kind. We will be waiting for you. Best wishes. Giselle Kaplan, Manager

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Thank you!

10/10 Excellent

E, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange start but delightful stay
We arrived at Rio Hermoso and were shown directly to our room (with no check in or introduction to the resort), which was rather strange (unhelped by our very limited Spanish, which made it difficult to communicate with the lady who showed us to our room). We were asked if we wanted to eat (it was around 3pm when we checked in) and when we said yes, the lady disappeared and we wandered around the otherwise empty lounge and dining room for a while not really sure of what was going on. At one point, a large group (approx 6-8 adults and what felt like 8-10 children under 5 years old turned up and played on the front lawn in the snow (which was adjacent to our bedroom) and generally idled about). They did not appear to be staying guests, so we were confused as to their presence and rather irritated with the racket the children were making - it certainly ruined the otherwise peaceful and relaxing ambiance of the resort. Despite the strange start, we are happy to report that we ended up with a really terrific meal, lovely wine and super friendly staff who did all they could to help. Breakfasts were great every day and we were given a corner room, which was spacious and comfortable.
Stayed 2 nights in Aug 2017
Response from Giselle Kaplan, Manager on 8 Nov 2017
Hello E! Thank you for the review!!! My name is Giselle Kaplan. I am Río Hermoso´s Manager. I adored reading about your stay. Thank you for your comments. We have to work harder with the girls on the language, that is certainly true. I appologize for the fuz of these people that you met ... sometimes we get people that come to eat and they are not verry considerated with the enviroment and the other guests staying at Río Hermoso (but we can´t know that til we have them at home). Thank you again for your time & words. Best regards.

10/10 Excellent

janet, Reno Nevada usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous lodging
Vanessa was so helpful with our travel plans. The other guests were great company

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most unbelievable places I've ever stayed. Beautiful Setting and luscious accommodations. Staff went out of their way to help us in every way.

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly service, you feel like home

10/10 Excellent

Sergio, São Paulo - SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place to write a novell
I want to feel like your are actually living in Patagon in a chic, yet simple/down-to-earth way that's the place to be. Hotel is very charming and small enough for you to sense some isolation and integrated to the enviroment. Perfect place for slowing down and sense some patagonian flaire.

10/10 Excellent

scott, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Northern Patagonia
This is a beautiful small hotel. Nature lovers will appreciate the location on a bend of the Rio Hermoso. We saw numerous birds during our stay including kingfishers and comorants. The hotel is well maintained. the rooms face the river and the towering mountain peaks. The rooms do not have televisions but this is a place to get away from television (there is a large screen tv in a common media room). The location is excellent if you want to be close to nature. The town of San Martin is 25 KM further north. This hotel is essentially isolated. The restaurant is excellent. We had two memorable meals. Service is impecable. I highly recommend the hotel if you are into nature and ecotouring. Do not be fooled by the three star rating. This is a five star small hotel.

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Una estadia corta pero bien memorable. Gracias por el exelente servicio.
Stayed 2 nights in Sep 2023
Response from Giselle, Manager on 4 Oct 2023
Gracias Gonzalo! Un gusto. Será hasta la próxima.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Prachtige afgelegen plek Het èchte Patagonië gevoel
Stayed 1 night in Feb 2020
Response from Giselle Kaplan, Manager on 14 Feb 2020
Vielen Dank für die Kommentare. Vielen Dank für Ihren Aufenthalt bei uns. Beste Grüße

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Giselle on 6 Dec 2018
Muchas gracias Joao!!! Saludos y hasta la próxima.

4/10 Poor

Ruben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Ladrones
Se negaron a chequearon el pago en la pagina. Nos cobraron 3 mil pesos mas por la habitación del precio publicado en la reserva sin una factura, tampoco la entregaron después. No nos dejaban ir hasta que le dimos el código de seguridad de la tarjeta además pretendían que le firmáramos una autorización para debitar lo que quisieran. Nos demoraron una hora o más que nos retraso el viaje. La atención de recepción pésima. No hay señal celular en la zona.
Response from Giselle Kaplan, Manager on 6 May 2018
Estimado Ruben, Me parece que se confundió de establecimiento. Saludos cordiales.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Excelente todo
Stayed 1 night in Nov 2017
Gracias Alberto!!! Un placer recibirlos. Gracias por tomarse la molestia de dejarnos comentarios. Cariños. Giselle

10/10 Excellent

JOSE R A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel especial para casais
Hotel pequeno com 7 quartos e especial atenção com os hóspedes Vista linda para o rio e montanhas Comida muito boa feita com cuidado e competência.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!
Hotel Boutique com muita natureza ao redor. Atendimento impecável e restaurante do hotel muito bom. Parece estar em casa. Poucos quartos. Excelente para descansar!

10/10 Excellent

RAMON RAUL, CHILLAN CHILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPERIENCIA EN LA MONTAÑA DE GRAN CALIDAD
UNA EXPERIENCIA DIFICIL DE OLVIDAR, POR TODO LO QUE EL HOTEL ENTREGA COMO CONCEPTO DE ATENCION, CALIDEZ, COMODIDAD Y CONFORT. UNA SENSACION UNICA PARA ESTAR EN LA MONTAÑA, DISFRUTANDO DE TODAS LAS COMODIDADES Y PLACERES, ADEMAS DEBO AGREGAR QUE SU COCINA ES DE GRAN CALIDAD.

10/10 Excellent

Klaus und Elke, Oldenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxus inmitten urwüchsigen Natur
Wenn es einen ganzen Tag bei eisigem Wind ununterbrochen regnet, und man sich dennoch wohlfühlt, dann befindet man sich in einem erstklassigen Hotel: Rio Hermoso!