Lobby sitting area

Reviews of Inn at San Luis Obispo

2.5 out of 5
Inn at San Luis Obispo
1895 Monterey Street, San Luis Obispo, CA

Reviews

7.6

Good

Rating 10 - Excellent. 291 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Deana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 28 May 2024
Dear Deana,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Mitesh Panchal (Manager)The team at The Inn At San Luis Obispo

6/10 Okay

Denise, Palmdale

Liked: Staff & service, amenities
Phone didn't work. Rug was dirty and stain, seen mold. Around 2:30am was woking up by someone hitting bathroom window men talking loud. Kept Walking by window Really scared me i was by myself. The room was roomy. Staff very nice
Stayed 1 night in May 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 28 May 2024
Dear Denise,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
The hot tub made me and family break out from raw fiber glass. The kids cried and itched all day/night. The property is ok. Out dated. But very clean. Only complaint is the hot tub being open to the guest.
Stayed 1 night in May 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 13 May 2024
Dear GuestWe deeply apologize that your experience fell short of excellence. Your feedback is greatly appreciated, and we assure you that we will promptly attend to these convulsions.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was kept in very good condition, maid service was on the ball and management kept a eye on everything.
Stayed 2 nights in May 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 7 May 2024
Dear Jimmy,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Angel, Paso Robles

Stayed 1 night in Feb 2024
Response from INN SLO on 4 May 2024
Thank you for your stay and as always appreciate your feedback

8/10 Good

Ke

Business traveller
Liked: Cleanliness
A great stay.
Stayed 3 nights in Apr 2024
Response from INN SLO on 4 May 2024
Thank you for your stay and as always appreciate your feedback

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged extra $200.10 after check out after paying $300 something to begin
Stayed 2 nights in Apr 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 7 May 2024
Dear Richard,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Mitesh Panchal (Manager)The team at The Inn At San Luis Obispo.

10/10 Excellent

Bruce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to CAL POLY
Stayed 2 nights in Apr 2024
Response from Kind Regards, The Inn At SLO Customer Care Team on 22 Apr 2024
Dear Bruce,Thank you so much for taking the time to share your positive experience during your recent stay at our hotel. We are thrilled to hear that you had a wonderful time and that our team was able to provide you with exceptional service.It is truly heartwarming to know that you found our hotel to be a comfortable and enjoyable place to stay. We strive to create a welcoming and relaxing atmosphere for all our guests, and your kind words validate our efforts.We are especially grateful for your appreciation of our staff's dedication and attentiveness. We take great pride in our team, and it is always rewarding to hear that their hard work has made a positive impact on our guests' experiences.Once again, thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back in the future and providing you with another memorable stay.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from INN SLO on 4 May 2024
aS ALWAYS APPRECIATE YOUFEEDBACK AND STAY

4/10 Poor

Doug

Sadly must give this facility a low rating based on poor physical structure, lack of upkeep, and cost management. Outside of building was OK, but inside room revealed out-dated furnishings, dark corners of the main room and bathroom. Furniture was old, scarred, and needs refurbishment. Bathroom crank window mechanism was broken and remained half open allowing cold ocean winds entry and lack of security from outside visitors. I remained very cold during entire stay. Sink was cracked. 1950 Bates Motel quality. Staff/mgr. was very nice.
Stayed 2 nights in Apr 2024
Response from MITESH PANCHAL on 10 Apr 2024
Dear Doug,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Mitesh Panchal (Manager)The team at The Inn At San Luis Obispo.

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and many amenities in the hotel room!
Stayed 1 night in Apr 2024
Response from MITESH PANCHAL on 10 Apr 2024
Dear Elisa,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

2/10 Terrible

Andreas

Travelled with partner
Disliked: Staff & service
The man on night shift made my girlfriend uncomfortable, he also looked inside our windows when we left them open, we had to make sure they were closed at all times.
Stayed 2 nights in Mar 2024
Response from MITESH PANCHAL on 10 Apr 2024
Dear Andreas,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Mitesh Panchal (Manager)The team at The Inn At San Luis Obispo.

6/10 Okay

craig

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a decent 2-star with limited amenities. The heater was not really functional and tucked underneath the bathroom sink area. Location is good - a longish but nice walk to downtown.
Stayed 1 night in Mar 2024
Response from MITESH PANCHAL on 5 Apr 2024
Dear Craig,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed last minute for a single night. Easy parking and comfy bed.
Stayed 1 night in Apr 2024
Response from MITESH PANCHAL on 5 Apr 2024
Dear Michael,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

ilse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Stayed here for one night
Stayed 1 night in Mar 2024
Response from MITESH PANCHAL on 5 Apr 2024
Dear Ilse,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

6/10 Okay

Edward

Liked: Cleanliness
They need coffee in the lobby each morning.
Stayed 1 night in Mar 2024
Response from MITESH PANCHAL on 26 Mar 2024
Dear Edward,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Roger

The property is a good value for the amount of money spent it has all the amenities that you would expect
Stayed 1 night in Mar 2024
Response from MITESH PANCHAL on 26 Mar 2024
Dear Roger,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

6/10 Okay

Scott

Liked: Cleanliness, amenities
Did. Not like. TV that doesnt allow you to connect hdmi and computer.
Stayed 1 night in Mar 2024
Response from MITESH PANCHAL on 26 Mar 2024
Dear Scott,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

4/10 Poor

Elisabelle, Santa Monica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker had molds in the water area
Stayed 5 nights in Feb 2024
Response from Mitesh Panchal on 13 Mar 2024
Dear Elisabelle ,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Mitesh PanchalThe team at The Inn At San Luis Obispo.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mitesh Panchal on 8 Mar 2024
Dear Scott,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Convenient location
We stay here a few times a year as it is 1 of 3 places we choose from on Monterey. The beds & pillows are great. It is a Motel so you deal with the cars outside the room and people walking around. Get a 2nd floor room. We like it because it is close & convenient to downtown & Cal Poly. Great rate if you just need to sleep & shower.
Stayed 1 night in Feb 2024
Response from Yagnesh Patel on 26 Feb 2024
Dear Stephanie ,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Marianna

Stayed 1 night in Feb 2024
Response from MITESH PANCHAL on 26 Mar 2024
Dear Marianna,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Yagnesh Patel on 27 Feb 2024
Dear Jennifer,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,

6/10 Okay

Gary

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Yagnesh Patel on 25 Feb 2024
Dear GARY,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

8/10 Good

Julio cesar

Stayed 1 night in Feb 2024
Response from MITESH PANCHAL on 26 Mar 2024
Dear Julio,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

8/10 Good

Naomi

Stayed 1 night in Feb 2024
Response from Yagnesh Patel (General Manager) on 23 Feb 2024
Dear NAOMI,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

MIGUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn at SLO gets an "A" grade.
I appreciate that the checkout process was just a matter of dropping the card keys in a box. The bed was very comfortable. Close location to the university and restaurants.
Stayed 1 night in Feb 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear MIUEL,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

4/10 Poor

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
The first room I checked into was on the ground level and had a bathroom window that was open and broken. It could not be closed with the lever. It did not have the protective screen so anyone could get in through it. I was given another room on the second floor (my request). Took a few tried and visit to the front desk to get the key to work. When I returned for the night it was freezing and the thermostat would not update to warm up the room. I ended up sleeping in sweats with my coat, additional sweater and beanie .
Stayed 1 night in Feb 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear Jennifer,We deeply apologize that your experience fell short of excellence. Your feedback is greatly appreciated, and we assure you that we will promptly attend to these convulsions.

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Yagnesh Patel (General Manager) on 23 Feb 2024
Dear JANSON,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear Christine,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Meridith

Liked: Cleanliness, staff & service, property conditions & facilities
It's an older property but nice and reasonably clean. Friendly staff, nice pool and easy drive to SLO campus. Bed is comfy, good amount of pillows. Squeaky floors, thank goodness for upstairs room.
Stayed 1 night in Jan 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear MERIDITH,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%
Stayed here a few times. And I do say that I trust these guys. Super clean, very comfortable. And at the most. Very honest here. And the pool & spa A++. No doubt I will alway continue using their services.
Stayed 1 night in Jan 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear RICHARD,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

6/10 Okay

Stephen

Stayed 2 nights in Jan 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear STEPHEN,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

4/10 Poor

Jimmy

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice room but shower facet broken and scalded me
The room was clean, but the shower was WAY TOO Hot. The shower facet handle was stripped, spun freely and did not allow me to regulate the temperature of the water. Since it was way too hot, I felt like I was being scalded by the hot water. I complained about it to hotel staff and texted the complaint to them. But they did not fix it even when they said that they would. I worked with it to get it more reasonable temperature on the last day. The Inn needs to fix the shower facet when they are asked to and not put their patrons at risk from scalding.
Stayed 3 nights in Jan 2024
Response from Yagnesh Patel on 18 Jan 2024
We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

8/10 Good

Howard

Business traveller
Liked: Staff & service
All Hotel Properties can charge more money for a few night's stay because "They Can"! There seems to be no reason, but "They Can". I did appreciate the exceptionally clean linens and pillow on the bed; sleeping was very comfortable. The heater was operational and kept the room warm and comfortable. The refrigerator was large and "Clean". The microwave was operational and "Clean". There is a small electric coffee pot, but bring your coffee grounds so that you can enjoy that fresh cup in the morning that makes "You Happy". The walk-in shower was operational and provided a decent amount of hot-to-warm water spray. The bathroom sink and counter were clean and operational. The toilet bowl is small and very low to the ground.
Stayed 2 nights in Jan 2024
Response from Yagnesh Patel on 18 Jan 2024
We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yagnesh Patel on 24 Feb 2024
Dear Angel,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

4/10 Poor

Fereshteh

Travelled with family, Travelled with group
Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 24 Feb 2024
Dear Fereshteh,We deeply apologize that your experience fell short of excellence. Your feedback is greatly appreciated, and we assure you that we will promptly attend to these convulsions.

6/10 Okay

azadeh

Travelled with family, Travelled with group
Liked: Amenities
City was nice
Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 24 Feb 2024
Dear Azadeh,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

2/10 Terrible

Saralinda

Disliked: Staff & service
The staff was rude! Extremely disappointing!!
Stayed 1 night in Jan 2024
Response from Yagnesh Patel on 24 Feb 2024
Dear Saralinda.We deeply apologize that your experience fell short of excellence. Your feedback is greatly appreciated, and we assure you that we will promptly attend to these convulsions.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 7 Jan 2024
We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Bahareh

Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 7 Jan 2024
We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Hot tub was not available. Apparently due to inclement weather. In the past, it was open even when it was raining. Ive stayed there over 10x.This was my least favorite room. I will try again soon.
Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 3 Jan 2024
We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Sarah

Liked: Cleanliness, amenities
Everything was great!
Stayed 1 night in Dec 2023
Response from Yagnesh Patel on 3 Jan 2024
We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, room comfort
Great Service
Great service from the front desk. We had dinner at Thai Palace as listed on the recommendation sheet and it was wonderful! We were provided extra towels for the jacuzzi which we thoroughly enjoyed. Would stay here again!
Stayed 1 night in Nov 2023
Response from Yagnesh Patel on 6 Dec 2023
Dear Katelyn, We are incredibly grateful for the time you took to write a review. Your kind words have truly made our day! It brings us so much happiness to hear that your stay with us was enjoyable and that our comfortable beds and friendly staff stood out to you. We put in a lot of effort to provide our guests with the best possible experience, so receiving feedback like yours is truly rewarding. Thank you once again for your support and for choosing to stay with us. We hope to welcome you back soon!With Appreciation,Yagnesh PatelThe Inn At SLO Customer Care Team

2/10 Terrible

Colin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was filthy, had to move twice. Hair on one bed. Blood on the bathroom wall. Mold everywhere.....will never stay at the inn at San Luis Obispo again
Stayed 1 night in Nov 2023
Response from Yagnesh Patel (General Manager) on 4 Dec 2023
Dear COLIN,We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit. Your satisfaction holds immense significance to us, and we genuinely appreciate the feedback you provided. Rest assured, we will utilize this valuable input to implement necessary enhancements, ensuring a remarkable experience for all our future guests.We earnestly hope that you will grant us the privilege of hosting you once more, affording us the opportunity to deliver a truly superior experience. Your continued support is invaluable to us.Warm regards,Yagnesh Patel (Manager)The team at The Inn At San Luis Obispo.

6/10 Okay

Stephen

Stayed 3 nights in Oct 2023
Response from Yagnesh Patel on 19 Nov 2023
Dear Stephen,We extend our heartfelt gratitude for your participation in the survey regarding your recent visit to our establishment. Your presence is of utmost significance to us, and we hold your feedback in high regard. By sharing your positive experiences and suggesting areas for improvement, you are actively contributing to our mission of providing an exceptional experience not only for yourself but also for future guests. We eagerly anticipate your return and the opportunity to serve you once more. Once again, we express our sincerest appreciation for your valuable time and unwavering loyalty to our esteemed brand.Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Harkirat

Stayed 3 nights in Nov 2023
Response from Yagnesh Patel on 6 Dec 2023
We are incredibly grateful for the time you took to write a review. Your kind words have truly made our day! It brings us so much happiness to hear that your stay with us was enjoyable and that our comfortable beds and friendly staff stood out to you. We put in a lot of effort to provide our guests with the best possible experience, so receiving feedback like yours is truly rewarding. Thank you once again for your support and for choosing to stay with us. We hope to welcome you back soon!With Appreciation,

10/10 Excellent

Alison

Liked: Property conditions & facilities, room comfort
Nice. Clean option close to cal poly
Quick overnight visiting my daughter at Cal poly. Very clean and quiet. Super close to her dorm (4min). Pool area looked nice although I didn’t have a chance to use it. Would recommend !
Stayed 1 night in Nov 2023
Response from Yagnesh Patel on 19 Nov 2023
Dear Alison, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and peaceful accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at The Inn At SLO on your next visit!Kind Regards,The Inn At SLO Customer Care Team

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assigned us to a room that was not made up. Second room was basically dirty. Dirty shower. Horrible drainage. Paper thin walls so had to listed to two separate "snorers". Overall experience was disgusting.
Stayed 1 night in Nov 2023
Response from Yagnesh Patel on 19 Nov 2023
We extend our heartfelt gratitude for taking the time to participate in our survey regarding your recent stay at our property. We sincerely apologize for not surpassing your expectations during your visit.

8/10 Good

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and room was clean. It did have a mildew smell to it but I’m sure it was because it was older. I would stay again though. Good price and location
Stayed 1 night in Nov 2023
Response from Yagnesh Patel on 13 Nov 2023
Dear Aimee, We are incredibly grateful for the time you took to write a review. Your kind words have truly made our day! It brings us so much happiness to hear that your stay with us was enjoyable and that our comfortable beds and friendly staff stood out to you. We put in a lot of effort to provide our guests with the best possible experience, so receiving feedback like yours is truly rewarding. Thank you once again for your support and for choosing to stay with us. We hope to welcome you back soon!With Appreciation,The Inn At SLO Customer Care Team