Outdoor pool, open 9:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
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Reviews of HOTEL CERRO, Autograph Collection

4 out of 5
HOTEL CERRO, Autograph Collection
1125 Garden St, San Luis Obispo, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 376 reviews" "
Rating 8 - Good. 47 out of 376 reviews" "
Rating 6 - Okay. 30 out of 376 reviews" "
Rating 4 - Poor. 16 out of 376 reviews" "
Rating 2 - Terrible. 11 out of 376 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the heart of SLO
Stayed 2 nights in May 2024

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most friendly staff and always someone there when you need them!
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valen, the desk clerk when we checked in was excellent. The morning desk clerk with a mustache should look for a career where he does not interact with people.
Stayed 1 night in May 2024

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contemporary, boutique, intimate vibe Close to shops, restaurants,
Stayed 1 night in May 2024

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite kind of hotel - great sense of style and wonderful grounds and staff.
Stayed 1 night in May 2024

4/10 Poor

RENE

Liked: Cleanliness
Disliked: Staff & service
Hotel is very overpriced relative to other choices in SLO. Several add on charges such as $40.00 a night for parking plus a $30.00 service charge beyond what Expedia advertises. you get a $30.00 "food voucher" but that only buys one glass of wine with no redemption of balance. I have never stayed a place so uncertain of what it actially is.
Stayed 1 night in Apr 2024
Response from General Manager on 10 May 2024
Dear Rene,Thank you for taking the time to let us know how your stay was. I am very sorry to hear you were disappointed with your stay. We do try to make sure that our guests are informed regarding parking charges and the destination fee. I do hope you may try us again in the future. Please let me know if there is anything I can do to make a return successful.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Cerro! Our room was very spacious, the rooftop pool was great and the onsite restaurant was quite good. My only complaint was charging me for drip coffee in the morning,$6 !! Honestly drip coffee at a hotel like this should be complimentary and ( in the hotel lobby) especially in the mornings… Overall we enjoyed our stay - conveniently located downtown and walking distance to many great spots!
Stayed 3 nights in Apr 2024

10/10 Excellent

albert

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Barb

Travelled with family
bar restaurant by the pool not open despite front desk saying it’s “supposed to be open” - 3 days in a row. Found a contact lens in our bed, gross. Charged $40 for a soda and beer despite showing a $30 beverage free/card? Handed vouchers for free beverages but then told they were only for one certain type of drink? the motion sensor in the bathroom when you walk in the restroom bothersome as it wakes everyone up in the middle of the night and is a blaring light at 2am. The nightlight on the wall had to be covered up with a stack of chairs. Noise from a corner DJ on the street at 8:30am. Not the stay we recall. Disappointed this round. Lots of incremental charges on our bill and the amenities list feels like a bait and switch. Help us with something that will convince us to return.
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Barb,Thank you for taking the time to let us know about your stay. We sincerely apologize that we did not live up to your expectations. I would like to make this right. Please do not hesitate to contact us at the hotel to discuss.Regards,Greg Heyn

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centrally located hotel! Loved the rooftop pool and restaurant.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024

10/10 Excellent

Hope

Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The pool, patio and rooms were so nice. Perfect location to dining and shops.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around!
Stayed 1 night in Apr 2024

10/10 Excellent

Sharene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location service staff restaurant in the hotel café across the street beyond amazing rooms!
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have gave it 5 star overall only thing our sink got clogged and they didn’t have facilities available to unclog it.
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just reallly nice room in a really nice place for a good price.
Stayed 1 night in Dec 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of shopping and dining in walkable distance. The staff was friendly. Nice clean rooms and soft bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, local hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and well designed. There is street noise but we are right in the middle of the best part of the city!
Stayed 1 night in Feb 2024

10/10 Excellent

Jach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just discovered this hotel and it is terrific. Beautiful rooms well appointed with great amenities and the bed is very comfortable. The hotel is beautiful. I look forward to my next visit.
Stayed 2 nights in Feb 2024

10/10 Excellent

HASO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 3 nights in Feb 2024

10/10 Excellent

Lazar, Yorba Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property earned all of its stars. There was nothing that I could say was disappointing. As long as they keep this up, I would make it my regular stay any time my wife and I go to San Luis Obispo.
Stayed 2 nights in Feb 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue is breaker for light in room kept going off had to keep asking staff to hit breaker so could use all the lights in the room.
Stayed 4 nights in Feb 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again if I visit SLO!
Stayed 1 night in Feb 2024

10/10 Excellent

Charles, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, wish we could use the garden patio more - but rainy weekend - so enjoyed the inside fireplace instead. Only issue was water seemed to flow from shower onto floor and same with soaking tub. But overall Amazing experience - Loved the location and able to walk everywhere and room was lovely.
Stayed 2 nights in Feb 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Horrendous noise issue .. Felt like we are staying in a loud dive bar. We were in room 211 and after calling the front desk we were told it should get better after 2 am.. Absolutely nuts how loud it was!
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear David,I am very sorry to hear you were disturbed by the noise. Our hotel is situated in the middle of downtown San Luis Obispo. The lively atmosphere and various businesses in the vicinity create a vibrant downtown area. We do have garden room view room options that are located on the other side of the hotel. I do hope you can try us again in the future. Please let me know how I can assist with a successful future stay.Regards,Greg Heyn

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Overall great experience! Excellent service, great location and nice room. Will definitely go back
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well appointed with very nice toiletries. A great location to walkable restaurants and shops, with the Thursday's Farmer's Market right there.
Stayed 1 night in Dec 2023

2/10 Terrible

Marcos, Paso Robles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Cerro on 12 Dec 2023
Hello, I sincerely apologize for the experiences you had during your stay. Please let us know any details so that we can improve our service. Thank you,Hotel Cerro

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a perfect location. It's very well decorated- trendy but cozy. I got the impression online that this was a small hotel, but it's actually quite large. Our room was very spacious and the bed was super comfortable. Bars, restaurants, and shopping are all literally a stones throw away.
Stayed 1 night in Nov 2023

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was beautiful. Our room was modern and clean. The valet parking was very easy and convenient. The front desk and valet staff were all helpful and friendly. We especially liked having drinks at the end of the night at the restaurant downstairs. We look forward to our next stay at Hotel Cerro.
Stayed 1 night in Nov 2023

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location
Stayed 3 nights in Nov 2023

10/10 Excellent

Todd, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Stacie

Stayed 1 night in Oct 2023

8/10 Good

Scott, Bothell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the garden side this time and definitely found it to be much quieter!! Should still request earplugs just to be safe, as the first night our neighbors below us were a bit loud out on their porch for about 1 1/2 hrs. Not too late, so not a big deal this time.
Stayed 2 nights in Oct 2023

10/10 Excellent

merced

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming ataff
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in great location
The room was very clean. Bed and pillows were comfortable. There was a lot of noise late at night and early morning, seemed to be beeping and alarms. The staff is was ok. The valet staff was excellent. Overall the hotel was in an ideal location and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and friendly staff.
Stayed 3 nights in Sep 2023

2/10 Terrible

kristen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible. The service is awful, there are no managers on site at all, the restaurant is terrible, the rooms are tiny for almost 1K a night, it is noisy, valley parking is so expensive, there are excessive taxes that make no sense and we felt very unsafe. Avoid at all costs

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This property is fabulous! A little pricey but a perfect place for relaxation and pure happiness! I have no complaints about this property.
Stayed 1 night in Sep 2023