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Reviews of Garden Street Inn, A Kirkwood Collection Hotel

4 out of 5
Garden Street Inn, A Kirkwood Collection Hotel
1212 Garden St, San Luis Obispo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 409 out of 567 reviews" "
Rating 8 - Good. 103 out of 567 reviews" "
Rating 6 - Okay. 33 out of 567 reviews" "
Rating 4 - Poor. 14 out of 567 reviews" "
Rating 2 - Terrible. 8 out of 567 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is gold! The hotel is absolutely beautiful. Staff are really wonderful and friendly. Breakfast was fresh and delicious. The locations is right downtown with tons of things to do including seeing the Mission. We will definitely stay here again!
Stayed 1 night in May 2024

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at check in desk was great and friendly
Stayed 1 night in Apr 2024
Response from Garden Street Inn on 11 Apr 2024
Thank you for your review! We hope to be able to host you again in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Garden Street Inn on 6 Apr 2024
Thank you for your feedback. Please feel free to contact us directly if you have any additional feedback for us, we are always looking for ways to improve our guests' experience. Thanks for choosing to stay at Garden Street!

10/10 Excellent

Luther

Stayed 1 night in Mar 2024
Response from Garden Street Inn on 25 Apr 2024
Thank you for your feedback, we are so glad you enjoyed your stay!

10/10 Excellent

Abdelkader

Liked: Amenities
Excellent and wonderful, clean place.
Stayed 1 night in Mar 2024
Response from Garden Street Inn on 1 Apr 2024
Thank you for your review! We are so glad you enjoyed your stay, and we hope to be able to host you again in the future.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, you can walk everywhere. I would come back and stay here for breakfast alone! My only complaint would be the lack of affordable parking but that's not the hotel's fault, it's the downtown SLO parking options that are lacking!
Stayed 2 nights in Mar 2024
Response from Garden Street Inn on 18 Mar 2024
Thank you for your review, we are glad you enjoyed your stay and loved our breakfast!

10/10 Excellent

Hector

Travelled with partner
It gives you that cozy homey feeling. Everyone there is so friendly and welcoming, I would definitely recommend anyone to stay there.
Stayed 2 nights in Mar 2024
Response from Garden Street Inn on 18 Mar 2024
Thank you for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Charming and historic b and b
Stayed 1 night in Mar 2024
Response from Garden Street Inn on 7 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

david, Chino Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 1 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect downtown SLO “hotel”
What a special place! Enjoyed my single night stay- had a claw foot tub and it was a nice way to end my evening- soaking in a hot bath! Bed was comfy, shades kept room dark till I wanted light. The best part was breakfast- delicious coffee/cream, delicious oj, coffee cake muffins, fruit + hot breakfast was skillfully prepared- a 2 egg tostada with spicy beans. It was a delightful dish I would not have ordered, but now will seek to make at home!
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 29 Feb 2024
We are so happy to hear that you enjoyed your stay, thank you so much for your lovely feedback!

8/10 Good

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 20 Feb 2024
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Convenient
This is a beautiful Inn downtown! The service was great and the breakfast was delicious. We loved that it was downtown so that we could walk to area restaurants and shops.
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 16 Feb 2024
Thank you for taking the time to share your positive experience with us! We are so glad to hear you enjoyed our inn, and hope to be about to host you again in the future.

4/10 Poor

Jeffrey

Disliked: Staff & service, property conditions & facilities, room comfort
Not for Me
This aged property needs major upgrades, starting with new flooring (threadbare and stained carpeting in room) and bathrooms (a dangerous old tub with wide walls requiring Twister-like game skills to enter and exit safely). The absence of an elevator looms large when you arrive and realize the number of stairs involved total well over 20 from the street. There is no parking if not handicapped and the local public garage charges $36. The indifferent staff offers no help and few courtesies. Worse still, when I expressed to the morning person my disappointment that the high parking cost had not been disclosed up front, I received lip that I should’ve done more advance research on my own. All in all, I cannot recommend this Inn to anyone but those enamored of sort of upgraded old homes. Okay, more positively, it has an excellent location near to the downtown goings on, new and nice linens on the older bed, a very clean bathroom, and a welcoming parlor area.
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 16 Feb 2024
Thank you for sharing your detailed feedback with us. We appreciate your honest review, and we sincerely apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to address the areas that need improvement. While our location is very convenient for being walking distance from great shops and restaurants, being in the downtown area does limit our parking options. We will do our best to have this disclosed better on our websites in the future.

10/10 Excellent

Dan

Travelled with family
There is no parking through the hotel. Parking at the public ramp is $39 a day which needs to be upfront when booking.
Stayed 1 night in Feb 2024
Response from Garden Street Inn on 12 Feb 2024
Thank you for sharing your feedback, we are glad you enjoyed your stay! We apologize for any inconvenience regarding the parking situation. We'll definitely take your comments into consideration for future improvements. We strive to provide transparency in all aspects of our service, including parking fees, and will work to make this clearer during the booking process. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Suriyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. Room was nice and clean. Breakfast was delicious and staff was nice. Plenty of dinning options within walking distance for lunch and dinner. To my delight, a couple of record stores were also nearby. SLO Amtrak station was proximal enough to walk to/from. Didn’t make use of the terrace due to rare inclement weather but that didn’t bother me. Will definitely stay again the next time I’m in SLO.
Stayed 2 nights in Feb 2024
Response from Garden Street Inn on 12 Feb 2024
Thank you so much for your review, we are so glad you enjoyed your stay! We hope to host you again in the future.

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Garden Street Inn on 6 Feb 2024
Thank you for your feedback!

10/10 Excellent

Debra

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Garden Street Inn on 5 Feb 2024
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Nice staff, clean, comfortable room.
Stayed 1 night in Jan 2024
Response from Garden Street Inn on 5 Feb 2024
Thank you for feedback, we are happy to hear you enjoyed staying with us!

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable, clean, convenient facility. Next time in San Luis Obispo I will stay there again.
Stayed 2 nights in Jan 2024
Response from Garden Street Inn on 3 Feb 2024
Thank you for your feedback, we are so glad you enjoyed you stay! We look forward to hosting you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
Great choice as far as location in walking distance to downtown. The room was clean, tidy and very welcoming. Staff was really nice and the cook for breakfast was very talented in making delicious egg scramble. Plenty of coffee, fruit and oj. Dining and living area very quaint and inviting. Definitely recommend to anyone wanting a relaxing warm and cozy place overnight or several days.
Stayed 1 night in Jan 2024
Response from Garden Street Inn on 24 Jan 2024
Thank you for such lovely feedback, we are so happy to hear you enjoyed your stay here! We hope to host you again in the future.

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Garden Street Inn on 18 Jan 2024
Thank you for your feedback!

8/10 Good

Sunaina

Business traveller, Travelled with group
Liked: Cleanliness
there was work going on, so inconvenient for guests
Stayed 1 night in Jan 2024
Response from Garden Street Inn on 16 Jan 2024
Thank you for your feedback. We apologize for the inconvenience. We are very excited to have been able to make some improvements to our property, and hope that the work didn't put too much of a damper on your stay. We hope to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a real delight
A lovely small hotel right in the middle of the town (which meant it has no parking of its own, but we found a space on the street only three blocks away). No coffee making facilities in the room, and the jacussi wasn't working, but the breakfast was cooked to order and delicious, the bed was comfortable, and there was a welcome fire burning in the grate. A real delight, charming and well-maintained.
Stayed 1 night in Jan 2024
Response from Garden Street Inn on 16 Jan 2024
We are always looking to improve for our guests, so thank you for the feedback! We are so glad to hear you enjoyed your stay here with us, and we hope to be able to host you again in the future!

10/10 Excellent

Yuanzhen

Stayed 1 night in Dec 2023
Response from Garden Street Inn on 30 Dec 2023
Thanks for the feedback, we are so glad you enjoyed your stay!

2/10 Terrible

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were excited about staying in a room with a pot belly stove and, we thought, a sunny space with some views. We got a “suite” on an alley , very dark, non working stove, a soaking tub/shower that required us to step across over a foot-wide edge to get in and out, stained carpet, a narrow wardrobe where clothes have to hang at an angle, an old tv with limited channels and a fairly aloof staff. No discount was offered for the major feature we selected the room for. There are some nice sunny rooms but I wouldn’t recommend this inn. There are many nicer places to stay in town
Stayed 3 nights in Dec 2023
Response from Garden Street Inn on 27 Dec 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We understand how disappointing it can be to anticipate specific features, only to find them not in the condition you hoped for. Rest assured, we are addressing the issues you mentioned, including the non-working stove and the carpets. Regarding your concern about the lack of a discount for the room feature you selected, we sincerely apologize and will review our policies to ensure a fair resolution in similar situations moving forward. We are actively working to improve the overall guest experience, and your insights are invaluable in this process. We hope that you may consider giving us another opportunity to showcase the improvements we are making.Thank you again for sharing your thoughts, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Dianne D

Stayed 4 nights in Dec 2023
Response from Garden Street Inn on 15 Dec 2023
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Garden Street Inn on 15 Dec 2023
Thanks for the feedback! We are so glad you enjoyed your stay.

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Garden Street Inn on 15 Dec 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical gem!
What a gem 💎 definitely my favorite stay at the Garden st. Inn- the best breakfast too :) really nice people too!
Stayed 1 night in Nov 2023
Response from Garden Street Inn on 23 Nov 2023
Thank you so much for your kind feedback! We are so glad to hear you enjoyed your stay, and we hope to host you again!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel. Breakfast was a nice touch. Minimal furniture, so little room to store or set things. Bed seemed small. Very convenient to downtown SLO.
Stayed 2 nights in Nov 2023
Response from Garden Street Inn on 22 Nov 2023
Thank you for the feedback, we appreciate your input and are always looking for ways to improve. We are glad you enjoyed your stay!

10/10 Excellent

Angelica

Stayed 1 night in Nov 2023
Response from Garden Street Inn on 21 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient
Stayed 2 nights in Nov 2023
Response from Garden Street Inn on 16 Nov 2023
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful classic Inn. High ceilings, well appointed, great breakfast!
Stayed 1 night in Nov 2023
Response from Garden Street Inn on 10 Nov 2023
Thank you so much for your feedback! We are so happy to hear you appreciated our beautiful historical inn and enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Garden Street Inn on 3 Nov 2023
Thank you for the great feedback!

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Garden Street Inn on 3 Nov 2023
Thank you for the feedback!

10/10 Excellent

Ruth

Stayed 1 night in Oct 2023
Response from Garden Street Inn on 21 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Garden Street Inn on 1 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay.

2/10 Terrible

Mitchell, Paso Robles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Garden Street Inn on 20 Oct 2023
Thank you for your feedback. We are sorry to hear you did not enjoy your stay. We are always looking for new ways to improve our guests' experience, so please let us know if we could have done anything differently to make your stay more comfortable.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed and breakfast
Great location, friendly helpful staff. Also offers a variety of breakfast, allowing for something different each day.
Stayed 1 night in Oct 2023
Response from Garden Street Inn on 7 Oct 2023
Thanks for the feedback! We are so glad you enjoyed your stay.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable wish the blinds were better a lot of light in the room
Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 4 Oct 2023
Thank you for your feedback!

6/10 Okay

Amelita Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 4 Oct 2023
Thank you for your feedback!

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Garden Street Inn on 4 Oct 2023
Thank you for the feedback, we are so glad you enjoyed your stay!

6/10 Okay

JoLynn

Liked: Cleanliness, room comfort
The Inn is in a great location. Warren room was pleasant and comfortable if not a creaky bed. It had a large jacuzzi soaker tub that looked inviting but did not use. No parking provided was a bummer and no shampoo etc. Bathroom definitely had an odor which was odd. Staff was not friendly but not rude. Also they added a $20 surcharge for some reason??? We liked the area but not sure we would use this place again.
Stayed 1 night in Sep 2023
Response from Garden Street Inn on 27 Sept 2023
Thanks for the feedback, we are always looking to improve for our guests! Being in the downtown area is great for being walking distance from a bunch of great shops and restaurants, although it does unfortunately give us limited parking options. The facility fee is listed in the 'additional fees' section when you make your reservation, and is a maintenance fee we use to keep up our beautiful historical building.

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Garden Street Inn on 19 Oct 2023
Thank you for your feedback! We are so glad you enjoyed your stay!

8/10 Good

Aileen

Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 20 Sept 2023
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 Good

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute place and breakfast that’s included was so yummy! Carpets were filthy however in most places except our room. Our first room(our town I think it was called ) had a sink and mirror in the bedroom not the bathroom and the sink /faucet were so bad. And the mirror you literally couldn’t see your face the mirror was so old. So not great for putting make up on! Overall the hotel was clean except the carpets. We moved rooms and the dollie Mae was much better.
Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 18 Sept 2023
Thank you for your feedback! We are always looking for ways to improve for our guests. We are currently in the process of replacing the carpets, so if you ever come to stay again we should have brand new flooring! Thank you for choosing Garden Street Inn, we are so glad you enjoyed your stay.

8/10 Good

Carey

Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 7 Oct 2023
Thank you for your feedback!

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pitiful customer service
Horrible customer service. Wanted $25 as early check in fee (1 hr). $19 property fee not included in booking. Breakfast not available until 8 am. Stay elsewhere!!!
Stayed 1 night in Sep 2023
Response from Garden Street Inn on 11 Sept 2023
Thank you for your feedback. As explained prior to checking in our facility fee is listed under additional fees, and was on your reservation confirmation email. Our team offered to cancel your reservation without fees due to how unhappy you were upon check in and were informed you would be staying and leaving us a bad review, rather than finding other accommodations. As we are a very small bed and breakfast, we do charge an early check in fee to prioritize rooms for guests that request the accommodation to ensure plenty of time for our rooms to be completed by guaranteed check in. Our wonderful location makes finding a tasty local restaurant just steps away easy and convenient, should any of our guests wish to have breakfast before our breakfast hours from 8 am to 10 am.

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Garden Street Inn on 11 Sept 2023
Thank you for your feedback!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute & very close to everything walking distance
Stayed 1 night in Aug 2023
Response from Garden Street Inn on 28 Aug 2023
Thank you for your feedback, we are so glad you enjoyed your stay!