2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
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Reviews of The Royal Sonesta San Juan

4 out of 5
The Royal Sonesta San Juan
5961 Isla Verde Avenue, Carolina

Reviews

8.8

Excellent

Rating 10 - Excellent. 995 out of 1536 reviews" "
Rating 8 - Good. 286 out of 1536 reviews" "
Rating 6 - Okay. 116 out of 1536 reviews" "
Rating 4 - Poor. 67 out of 1536 reviews" "
Rating 2 - Terrible. 72 out of 1536 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie, Brooklyn Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and loved the pool and how close it is to the ocean
Stayed 2 nights in May 2024

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a very pleasant stay. Everyone was super helpful, our room was cleaned daily, we had an amazing view and it was pretty quiet aside from a few barks here and there. We definitely book this property again!
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Felicia,We're glad you had a great stay with us. We hope to see you back soon!

10/10 Excellent

Bart

Travelled with family, Travelled with partner
This place is amazing! The location is perfect, right by a stunning beach, and the pool area is a blast. The drinks keep coming, and they're reasonably priced. To miejsce jest niesamowite! Lokalizacja jest idealna, tuż przy pięknej plaży, a strefa basenowa to świetna zabawa. Napoje leją się strumieniami i są w rozsądnych cenach.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Bart,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were maintained properly. Pool was very nice.. Beach location was wonderful!
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Philip,Thank your for your excellent review. We hope to see you back soon!

10/10 Excellent

Fabricio, NAPLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely return to this property.
Stayed 7 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Fabricio,We look forward to have you back!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations.
Stayed 5 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Jose,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Kraig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Kraig,Thank you for your excellent review.

10/10 Excellent

Lester

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to Puerto Rico 3-4 times a year. I stayed here for the first time in years and was pleasantly surprised by the quality of my experience. A
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Lester,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Krushetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in May 2024
Response from The Royal Sonesta San Juan on 25 May 2024
Thank you for your review.

10/10 Excellent

Catalina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet, well managed, clean, friendly staff
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 25 May 2024
Thank you for your feedback.

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that the pool closed so early
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 24 May 2024
Greetings Yasmine,Thank you for your excellent review and feedback. We hope to see you back soon!

10/10 Excellent

Lisandra Ariosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 24 May 2024
Greetings Lisandra,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Great experience.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 23 May 2024
Greetings Daniel,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Sherritta

Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 23 May 2024
Greetings,Thank you for your excellent review. We hope to see you back soon!

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not helpful, hidden fee’s, wouldn’t recommend
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 21 May 2024
Thank you so much for your review regarding your experience. We are deeply sorry we fell below your expectations, and we will make sure that your feedback will be reviewed and be forwarded to the appropriate departments. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

10/10 Excellent

Shaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love it there!
Stayed 2 nights in May 2024
Response from The Royal Sonesta San Juan on 20 May 2024
Thank you for your feedback!

10/10 Excellent

Shyeir

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 20 May 2024
Thank you for your feedback!

10/10 Excellent

Taashera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it I can’t wait to come back absolutely beautiful property staff is amazing it was just a 10 for us
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 20 May 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property!!! I can't wait to go back!
Stayed 2 nights in Mar 2024
Response from The Royal Sonesta San Juan on 16 May 2024
Greetings Alain,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Manpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 14 May 2024
Thank you for your review!

10/10 Excellent

Selphie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing. I enjoy my stay. The on one thing i can complain about the pillow in my room was horrible 😒 room 719 pillow need to get replace
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 13 May 2024
Greetings Selphie,We're glad to read you had an amazing stay. Thank you for the feedback about the pillow.

8/10 Good

Dhara Ketankumar

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed the property but the food wasn’t good. I hope they can improve on food options
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 13 May 2024
Greetings Dhara,Thank you for your excellent feedback! We hope to see you back soon!

10/10 Excellent

Alicia D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, comfortable rooms. Many fast food restaurants and dining options around the area. It is safe and relatively quiet, with the exception of planes departing and arriving at the nearby airport. Paid private parking lot is right across the street. Hotel offered everything we could need.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 13 May 2024
Greetings Alicia,Thank you for your excellent review and feedback. We hope to see you back again soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are phenomenal! They went above and beyond every day we were there!
Stayed 4 nights in Apr 2024
Response from Royal Sonesta San Juan on 11 May 2024
Thank You for your positive feedback. We hope to see you in the near future.Regards,

10/10 Excellent

Chimere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent service
Stayed 5 nights in May 2024
Response from The Royal Sonesta San Juan on 9 May 2024
Thank you for your feedback!

10/10 Excellent

Shanika

Travelled with partner
Liked: Amenities
Relaxing
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 9 May 2024
Thanks you for your review!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Royal Sonesta was a good experience. The only thing that was a bummer was that our bathroom had a small leak in the ceiling. Other than that, the stay and all the amenities were great, right on the beach.
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
Thank you for your feedback. We are glad you enjoyed your stay and we will be addressing the leak issue.

6/10 Okay

Julian

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
Thank you for your feedback.

10/10 Excellent

Nadiyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is awesome. The package with breakfast and cocktails is a plus. The pool and beach access is convenient and the privacy of the beach was also great. Definitely recommend.
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Nadiyra,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Yuramis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, cuando reserva con expedía leer bien porque te cobran un fee extra por Resord, encarece más el precio.
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Saludos Yumaris,Muchas gracias por su reseña y excelente puntuación. Esperamos volverla a ver pronto.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice property , everything in walking distance . Will definitely come back
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Michael,Thank you for your excellent review. We hope to have you back soon!

6/10 Okay

Daymarcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. If you want a balcony with chairs choose poolside view. Regular balcony with ocean view offers no chairs to sit out on balcony.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Daymarcus,hank you for your feedback and review. We hope to see you back soon!

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 6 May 2024
Thank you for your feedback! We hope to see you back soon!

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 6 May 2024
Thank you for your feedback!

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to be back again soon.
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Jesus,We hope you can be back sooner than later!

10/10 Excellent

Samantha L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing !!
Stayed 3 nights in Feb 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Samantha,Thank you for your excellent stay. We hope to see you back soon!

8/10 Good

Shonda D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean. Very close to the beach which was great for others in my party. I liked the hot tub and spent most of my time there. It would have been great if there were self-laundry services, if not on the resort then nearby. We took advantage of the most fascinating and unfortunately dirty excursions on offer. There were some staff that were very helpful and kind and a few that were indifferent and couldn't be bothered. The food was very good and we went exploring and had a great meal at a restaurant not far from the hotel. It would be helpful if the amenities could be listed and where to find them. Didn't like having a room on the ground floor with people passing by and the ability to see in your room. We asked to change rooms and were told it could be done the next day. When the next day arrived, no one knew anything about the request. I originally requested a balcony room but not sure my definition and their idea of balcony meant the same. The resort is in a good location. We used Uber services which was great so didn't need to think about parking. The hotel sent a cute birthday cake for my daughter's birthday which was a very thoughtful gesture.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Shonda,Thank you for your excellent review and feedback! Happy belated birthday to your daughter! I hope she enjoyed the birthday cake.

10/10 Excellent

Malika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for vacation
Stayed 3 nights in Jun 2023
Response from The Royal Sonesta San Juan on 4 May 2024
Thank your for your feedback!

10/10 Excellent

Leida

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean the staff are really nice and polite
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 4 May 2024
Thank you for your review.

10/10 Excellent

Cynthia

Liked: Amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 4 May 2024
Thank you for your feedback!

6/10 Okay

April Daine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Your pools close at 9, food at restaurants expensive for what u pay 2 stay, n check in not friendly.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxing 4-night stay. Quiet at night so we could recharge on sleep, pool area had a great vibe, and the beach was perfectly groomed and gorgeous. Would definitely come back!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Sebastian,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sonesta is a beautiful resort right on the beach! The rooms are nice, the beds so comfortable but most of all, the customer service was awesome! They take good care of the vacationers! Love the place and will be back!
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Chris,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Sharel

Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 May 2024
Thank you for your feedback.

10/10 Excellent

Lakieya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Lakieya,Thank you for your excellent review. We hope to see you back soon!

2/10 Terrible

Dagoberto

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management mangers are not helpful
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 1 May 2024
Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta San Juan. We deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta San Juan.

10/10 Excellent

Anthony R

Travelled with partner
Staff is amazing!! Food on site is great and the property and room were clean and well kept. Well be back again.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings Anthony,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jessica Y

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful! The house keepers were very helpful and clean very well!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Greetings Jessica,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Thank you for your feedback!