Beach nearby, free beach shuttle, beach towels
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Reviews of Sheraton Puerto Rico Resort & Casino

4 out of 5
Sheraton Puerto Rico Resort & Casino
200 Convention Boulevard, San Juan

Reviews

8.4

Very good

Rating 10 - Excellent. 590 out of 1003 reviews" "
Rating 8 - Good. 182 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicolle

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Gamaliel on 22 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Buena localización en el distrito de convenciones.
Stayed 1 night in May 2024
Response from Gamaliel on 19 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Excellent

Charneika

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! The resort placed in a central location upon arriving loading and unloading was smooth. check in was a breeze. Overall a great experience!
Stayed 3 nights in May 2024
Response from Gamaliel on 19 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Excellent

Luz Dary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services Team on 19 May 2024
Thank you for your feedback! We hope to host you back soon

8/10 Good

Seana

Stayed 3 nights in Apr 2024
Response from Gamaliel on 17 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Excellent

Jose

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel in Puerto Rico
Stayed 1 night in May 2024
Response from Gamaliel on 14 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Gamaliel on 14 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the dock where our cruise ship was located
Stayed 1 night in May 2024
Response from Gamaliel on 7 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

ALBERTO, Barranquitas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Gamaliel on 3 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Good

Derrick

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve see better bathroom features and presentation at cheaper hotels. The shower/bath in this one was very basic, with a mat in the tub itself, who knows how often that gets changed. The tub and bathroom ceiling had stains. I might be wrong, I just expected a bit more luxury in that area for the money paid. The pool was excellent and the view from the pool was even better. And the location was great given Distrito TMO is a couple of steps away providing food options and entertainment.
Stayed 1 night in Apr 2024
Response from Gamaliel on 2 May 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Excellent

Bianca, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
I love how the staff were so a accommodating and caring when it came to any type of assist I may have needed.
Stayed 3 nights in Apr 2024
Response from Gamaliel on 1 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

2/10 Terrible

Kidist

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start room service will make the place ever more dirty. There is 45$ hidden fee it’s over priced. The price and the service doesn’t match don’t waste your money.
Stayed 6 nights in Apr 2024
Response from Gamaliel on 30 Apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gamaliel on 29 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Good

Jose

Travelled with partner
Buen ambiente nocturno
Stayed 2 nights in Apr 2024
Response from Gamaliel on 29 Apr 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Resort y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 Excellent

LUIS, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 1 night in Apr 2024
Response from Gamaliel on 29 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Good

janae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay , very nice
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 28 Apr 2024
Thank you for sharing your experience, we hope to host you back soon.

10/10 Excellent

Zuleima

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Gamaliel on 23 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Gamaliel on 23 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Malika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved this property. Very clean. Pleasant staff. Pool area was nice! Balcony had a nice view of the pool area. Renovations but that was not a problem!
Stayed 4 nights in Apr 2024
Response from Gamaliel on 22 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Taneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it ❤️❤️
Stayed 2 nights in Apr 2024
Response from Gamaliel on 19 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

6/10 Okay

Naumita

Travelled with group
Disliked: Staff & service
The bed sheets irritated the skin, and there was no soundproofing within the rooms. You can hear people talking in the hall and the next room over. Regarding the dining options, the staff were not attentive but just chatted with each other, forgot requests, and had to be reminded multiple times. Lastly, the food price was crazy expensive, and the quality was subpar. Overall, it was average for a hotel, but I would have expected more from a resort.
Stayed 8 nights in Apr 2024
Response from Gamaliel on 17 Apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Excellent

Darvin

Stayed 5 nights in Apr 2024
Response from Gamaliel on 7 May 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Santali

Travelled with family
Liked: Amenities
Amazing service
Stayed 3 nights in Mar 2024
Response from Gamaliel on 15 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

Briana

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was friendly but took forever bringing the correct towels we were asking for. Loved the pool and jacuzzi on floor 4. The hotel is close to the T-mobile District, which is very convenient! Love the area & the hotel as a whole.
Stayed 4 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for the kind words! We're delighted to hear that you had a positive experience with us. We look forward to welcoming you back soon!

8/10 Good

Ashley

Travelled with family
Disliked: Staff & service
This property was perfect you you weren’t going leave. The Distrito was right across the street and that was nice. But it is expense to eat there and at the Metropol Restaurant which was on the other side. I did notice while at the pool and other bars at the actual hotel the weren’t very attentive to me and my family while others they waited on hand and foot, bringing drinks to them and seemed jovial. The original room was filled with ants and it took quite a while to be rectified. But it was eventually. Idk. I’ll go back to PR, maybe not stay at that hotel.
Stayed 4 nights in Apr 2024
Response from Gamaliel on 15 Apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities
We were accommodated & happy with the property
Stayed 3 nights in Apr 2024
Response from Gamaliel on 17 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 3 nights in Apr 2024
Response from Gamaliel on 12 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Jaqueline

Travelled with family
Very good!
Stayed 3 nights in Apr 2024
Response from Gamaliel on 12 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Keandrae

Stayed 4 nights in Apr 2024
Response from Gamaliel on 29 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gamaliel on 10 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

Reimah, Pleasant Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There one night before cruising. The perfect spot. Close and convenient.
Stayed 1 night in Mar 2024
Response from Gamaliel on 7 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Hi Ithought u need a rental u don’t Uber is just fine
Stayed 4 nights in Apr 2024
Response from Gamaliel on 7 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Rontesha

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel offered a shuttle to Old San Juan and the Beach which was very nice
Stayed 4 nights in Apr 2024
Response from Gamaliel on 8 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Quinntavius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and fun…
Stayed 4 nights in Mar 2024
Response from Gamaliel on 4 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Keaira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property had free shuttle service to the beach and old San Juan. I also liked that it was across the street from T-Mobile district which offered various restaurants and attractions such as an arcade, zip lining, rock climbing and etc…
Stayed 2 nights in Apr 2024
Response from Gamaliel on 4 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Anthony, PHILADELPHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 5 nights in Mar 2024
Response from Gamaliel on 4 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay at the Sheraton was second to none. The staff was friendly and attentive to our every need. We will definitely be back. Our family vacation was an enjoyable experience for my husband, myself and our teen sons.
Stayed 3 nights in Mar 2024
Response from Gamaliel on 3 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

Lisa, Dupont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in good distance from cruise port. Restaurant and casino on site. Additional dining and entertainment facilities within walking distance. Hotel shuttle service for off property dining and shopping ends early. Breakfast buffet available but pricey with limited options. I would stay again.
Stayed 1 night in Jan 2024
Response from Gamaliel on 2 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Lakiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location!
Stayed 4 nights in Mar 2024
Response from Gamaliel on 2 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Jacquan

Stayed 4 nights in Mar 2024
Response from Gamaliel on 22 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Fanny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent service and good atmosphere. everything very clean
Stayed 3 nights in Mar 2024
Response from Gamaliel on 2 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Ronique

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gamaliel on 2 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Gamaliel on 1 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

6/10 Okay

Marisol

Stayed 2 nights in Mar 2024
Response from Gamaliel on 19 Apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort! The room service food was delicious and there’s tons of stuff around the resort to look at and or do. The casino is nice and has a Sportsbook which I was surprised about but really happy with. I would absolutely stay here again!
Stayed 3 nights in Mar 2024
Response from Gamaliel on 1 Apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness
My visit to the Sheraton PR was practically ruined from bed bug infestation in my room. I had to seek medical attention for the hundreds of bites, lost clothes from shrinkage due to having to wash and dry everything hot. The hotel has been very slow getting back to me (a month already) and has NOT accepted responsibility.
Stayed 4 nights in Feb 2024
Response from Gamaliel on 26 Mar 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better. One of our Managers would be in contact with you.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gamaliel on 25 Mar 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Excellent

Erica

V
Stayed 3 nights in Mar 2024
Response from Gamaliel on 23 Mar 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

Leticia, West Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - while not on the beach it had a nice pool area, easy parking and a great sense of hospitality. Shout out to Jesus who was a bartender at the pool and helpful with local haunts and eats! Would stay there again for sure!
Stayed 1 night in Mar 2024
Response from Gamaliel on 20 Mar 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
First off, major renovations in the entrance way. Sometimes makes getting in and out a little difficult. Second, the bathroom in our room, the ceiling had huge paint spots falling off the ceiling and peeling everywhere. , Third, we booked a "bayview" room, with little view. fourth, fees were outrageous even being charged for things you didnt use. finally, for the bad things pretty sure the casino employess cheat you out of money and you wont see it if you really dont pay attention, especially at the BJ tables. There were a few good things, breakfast ordered for room service was outstanding even if "pricey". bed was comfortable. water was nice and hot. walking distance to Olive Garden, Longhorn and Distrito T-Mobile which houses alot of restaurants and movie theater. Overall gets a 4 star out of me but far from 5 star.
Stayed 3 nights in Mar 2024
Response from Gamaliel on 20 Mar 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.